Moddy´s Custom Watches Reviews 

958
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product quality, highlighting well-made, solid, and visually appealing watches, often presented in premium packaging with adjustment tools. People also appreciate the excellent customer service, noting prompt and detailed responses. However, some customers experienced significant delivery delays, with watches arriving late or even getting lost. A few also found product quality inconsistent, citing poor strap and clasp durability, or watches that were inoperable or not as advertised. Additionally, some reviewers reported unhelpful customer service.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment regarding issues like... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant disappointment... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers reporting positive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The actual watch was very nice , but what let the experience down was the time it took for it to be delivered. was over 3 weeks . When enquiring about this we where given a standard well it takes 15 b... See more

Company replied

Rated 3 out of 5 stars

I've bought several from these guys. Yes one got lost, and another was problematic but the watches look OK. One thing to point out though is that the straps are poor quality - and dangerous. Ive notif... See more

Rated 4 out of 5 stars

Was skeptical at first. Initially there were no updates provided but when I reached out customer support was responsive and very detailed in response. I appreciate that very much. From start to fin... See more

Rated 4 out of 5 stars

My first purchase from Moddy’s, firstly Customer Service is excellent, responding to queries promptly. Delighted with my Seitona watch, keeps excellent time and looks really good. Presented in a reall... See more


Company details

  1. Watch Manufacturer

Written by the company

Welcome to Seiko Moddys - The Art of Custom Timepieces At Seiko Moddys, we seamlessly blend the timeless elegance of luxury watches with the renowned precision and reliability of Seiko movements. Specializing in custom-mod watches, we proudly incorporate high-quality movements such as NH35, NH38, VK61, VK63, VK64, and NH70 into our creations, paying homage to iconic luxury models like the Seiko Submariner, Seiko Nautilus, Seiko Aquanaut, Seiko GMT, Seiko Marinemaster, Seiko Datejust, Seiko Oyster, Seiko Black Bay, Seiko Panerai, Grand Seiko Mod, Seiko Speedmaster, Seiko Seamaster, Seiko Santos, Seiko Ballon Bleu, Seiko Royal Oak, and Seiko Crono. Our commitment to craftsmanship is evident in our use of premium materials such as scratch-resistant sapphire crystal and durable 904L stainless steel, ensuring that each timepiece is not only visually stunning but also built to last. Whether you're a watch enthusiast seeking a unique piece that stands out or a connoisseur looking for a bespoke homage to your favorite luxury brand, Seiko Moddys offers an unparalleled blend of luxury, performance, and personalization. Discover the ultimate in precision and style with Seiko Moddys. Experience the legacy of luxury watchmaking, reimagined for the modern era with our custom NH35 mod watches and beyond. Join us in celebrating the craftsmanship and innovation that define every watch we create.


Contact info

3.4

Average

TrustScore 3.5 out of 5

958 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(958)

452 reviews in the last 12 months

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Rated 5 out of 5 stars

Had to wait a little while to get the…

Had to wait a little while to get the watch but the quality and aesthetic of the watch I received is well higher than the price tag suggests. I'm definitely going to be ordering more! Love it.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Still have not received my watch after…

Still have not received my watch after waiting a month for it.

January 29, 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We sincerely apologize for the delay your order is experiencing. Please note that this situation is outside of what is usual for our deliveries, as our orders normally arrive within the estimated timeframe indicated on our website. Unfortunately, on rare occasions, external factors related to logistics and delivery carriers may cause delays that are beyond our direct control.

That said, your satisfaction is our absolute priority. We kindly ask you to contact our customer service team via email, so we can review your case in detail and provide you with a suitable compensation for the delay.

You can reach us at contact@moddys-watches.com, where our support team is available 24 hours a day and will be more than happy to assist you personally and find the best possible solution.

Thank you very much for your patience and understanding.

Kind regards,
Moddys Custom Watches

Rated 4 out of 5 stars

The watch is exactly as it should be…. Delivery process awful

The watch is exactly as it should be good quality and looks as I expected - the delivery process REALLY let's things down.

Lots of early noise when the watch is being "made" - picked off a shelf - then you get to "fulfilled" and the whole process slows down for weeks with no comms at all.

Just get better at delivery and comms around delivery and it will SOOOOO much better

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed


Hi, I ordered a watch and it was delivered to me on Monday. I am so disappointed, everything is loose on it and it doesn't work at all. The movement doesnt works and you can't adjust the time as the case on the watch seems to be completely empty. I took it to a watchmaker today and he laughed at me. So disappointed in your watch.

January 28, 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message, Ernesto. We are truly sorry to hear about what has happened and we deeply regret the inconvenience caused.

We kindly ask you to contact us as soon as possible through our customer service email, which is our official support channel: contact@moddys-watches.com. Our team is available 24 hours a day and will carefully review your case in detail.

Please rest assured that we will do our very best to find the most satisfactory solution for you, as your satisfaction is extremely important to us. Once we receive your email, we will assist you promptly and guide you through the next steps.

Kind regards,
Moddys Custom Watches

Rated 3 out of 5 stars

review

bought a watch from here specifically the seiko custom date just, first of all shipping took longer than they mentioned it would take, secondly quality is okay but overpriced for what you are getting like its not a legit seiko its a custom mod but still £250 for this is way too much. If your looking for a watch rather spend the money else where either cheaper or better quality

December 20, 2025
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message and for sharing your feedback with us. We would like to explain that at Moddys Custom Watches we always aim to offer the most competitive pricing possible while maintaining the high standards of quality that define our brand.

All of our watches are hand-assembled by professional watchmakers, using carefully selected materials such as 316L stainless steel cases, sapphire or reinforced crystals depending on the model, reliable Seiko movements, and high-quality components designed to ensure durability, precision, and long-term performance. Each watch is prepared individually, piece by piece, rather than mass-produced, which allows us to focus on craftsmanship and attention to detail.

Our pricing reflects this balance between quality, manual assembly, materials, and customization possibilities, while still trying to remain accessible compared to other watches offering similar specifications. For this reason, we continuously work to keep our prices fair and competitive without compromising the level of finishing and reliability that our customers expect.

We truly appreciate your comment and your trust in our company. Customer satisfaction is extremely important to us, and we sincerely hope you fully enjoy your watch and can experience firsthand the quality and care that goes into every Moddys timepiece. Should you need any assistance or have any questions in the future, we will be more than happy to help you at any time.

Best regards,
Moddys Custom Watches Team

Rated 5 out of 5 stars

Seiko Santos my order was just as described very well packaged arrived in quick time i am very happy with my watch I like it so much that I am going to order another two to add to my collection

Good communication throughout; my watch was delivered to me well before the expected date. The built quality is second to none. Keep up the good work, guys. I am very impressed as a first-time buyer. Thank you very much, I will be back

January 27, 2026
Unprompted review
Rated 4 out of 5 stars

Nice Watch!

Overall really pleased with the watch it looks great!

I have a few high end watches but do find myself wearing this one regularly.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

The watch arrived with a broken strap

The watch arrived with a broken strap. I tried to return it and was told that they could not take the return. Even tough it is a cheep watch and not realy worth it. Customer service leaves a lot to be desired.

January 20, 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We are truly sorry to hear about the issue you have experienced with your strap. Please accept our apologies for the inconvenience this may have caused. Customer satisfaction is our highest priority, and we always aim to ensure that every detail of our watches meets the expectations of our clients.

We kindly ask you to contact our customer support team directly via email at contact@moddys-watches.com, which is our official and only customer service channel and is available 24 hours a day. Once you get in touch with us, we will carefully review your case in detail and provide you with the most appropriate solution, including sending you a brand-new replacement strap if necessary.

Our team will be happy to assist you and make sure this situation is resolved as smoothly and quickly as possible. Thank you for your understanding and for giving us the opportunity to help.

Kind regards,
Moddys Custom Watches

Rated 1 out of 5 stars

Ordered watch on 5th of January 2026…

Ordered watch on 5th of January 2026 but didn't received item so far (today is 26th of January). It 21 days people doing world tour on yacht...

Order #2827

January 26, 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

After carefully checking our system, we can confirm that the order number you provided does not correspond to any purchase made in our store. For this reason, it appears that the order may have been placed with a different company.

We kindly recommend that you review the order confirmation email you received at the time of purchase, including all folders such as spam or promotions, as it should clearly indicate the company with which the order was placed.

If you locate any additional information or believe there may have been a misunderstanding, please feel free to contact us again and we will be happy to assist you.

Kind regards,
Moddys Custom Watches

Rated 1 out of 5 stars

Watch was definitely not worth the…

Watch was definitely not worth the money I spent. Case size wasnt correct and the bracelet felt very cheap. I would definitely not recommend buying from this company.

January 4, 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We would like to clarify that the size of each of our models is clearly specified and precisely measured in the information section of every product on our website. This allows customers to know at all times the exact dimensions of the watch they are purchasing, and in many models, to choose between different case sizes. All measurements are taken to the millimeter and correspond exactly to the specifications shown on our website.

Regarding the strap, we always aim to offer the best possible quality, just as we do with all the products we sell. That said, we are sorry to hear that it did not meet your expectations.

Please note that you may proceed at any time with a return or a model exchange, provided the conditions established in our policies are met. We will be more than happy to guide you through the process and assist you step by step, as your satisfaction is very important to us.

If you have any questions or need further assistance, please do not hesitate to contact us.

Kind regards,
Moddys Custom Watches

Rated 1 out of 5 stars

BEWARE- NOT A SEIKO MOVEMENT

Many of you will be looking here for a review because Moddys’ advertising looks too good to be true.

To be fair, customer service was initially responsive and polite. Shipping also arrived, although it took longer than advertised.

However, the product itself was a major disappointment. The watch was explicitly sold as having a Seiko automatic movement, which was a key reason for the purchase. On receipt and inspection (including viewing the movement through the display caseback), it is very clearly not a Seiko movement.

What’s fitted is an entry-level Chinese automatic movement (DG2813 / “Asian 21-jewel”) — the same cheap movement found in replica and homage watches widely available on AliExpress and similar sites for a fraction of the price.

Had the watch been described honestly, I would never have purchased it at this price. Selling a watch as “Seiko movement” when it clearly isn’t is misleading at best and deceptive at worst.

Sadly, this leaves me with the conclusion that this company is not transparent about what it is actually selling. The watches appear to be cheap replicas dressed up with marketing, and buyers are paying a premium for specifications that simply aren’t there.

I would strongly advise anyone considering a purchase to look elsewhere as these aren’t what they claim to be….you can’t polish a turd.

Update further to reply from moddys

Your website description for the exact watch I purchased states:

“Inspired by the iconic Nautilus design and powered by the reliable Seiko NH38 automatic movement, this timepiece is hand-assembled for precision and style.”

Since writing this review, I have had the watch physically inspected by an independent watchmaker, who has confirmed that the movement fitted is not a Seiko / TMI NH38 and has instead identified it as an entry-level Chinese automatic movement.

This directly contradicts both your response here and the product description on your website. This is no longer a matter of opinion, layout confusion, or missing markings — the movement has been independently inspected and confirmed not to be Seiko.

I also raised this issue with your customer service team prior to leaving this review and received no response.

If your distributor or assembler has supplied you with watches misrepresented as Seiko-powered, that is something you should urgently raise with them. However, as the retailer, responsibility for accurate product descriptions rests with you.

I am happy to update this review if the situation is resolved appropriately, but as things stand, the watch was not as described, and the response provided here does not reflect the facts that have now been independently verified.

January 22, 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We truly appreciate your positive feedback regarding our customer service, and it means a lot to us. We would also like to confirm that all of our watches are fitted with Seiko movements, with the NH35 being one of the most commonly used, along with several other Seiko movements depending on the specific model. This allows us to ensure optimal performance, reliability, and functionality across our collection.

Additionally, we would like to reassure you that if you are not fully satisfied with the quality or the product, we always offer our customers the option of a return or a model exchange, in accordance with our policies. We are completely open to finding the solution that best suits you, as your satisfaction is our highest priority.

Please feel free to contact us at any time—we will be happy to assist you.

Kind regards,
Moddys Custom Watches

Rated 1 out of 5 stars

I purchased a watch in late December…

I purchased a watch in late December which after a lot of chasing didn’t arrive until January 6th. On wearing it the first time yesterday the second hand appears to have a mind of its own and the watch does not keep time. It’s been 24 hours since I reported this fault to Moddys and no reply, which i find strange given their claims of 24/7 support

January 18, 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello Rakesh,

Thank you very much for your message, and we are sorry to hear about the issue you have experienced with your watch.

Please note that our official customer support email is contact@moddys-watches.com. We kindly ask you to contact us through this email so we can review your case in detail and understand exactly what issue the watch is presenting.

Once the problem has been properly reviewed and confirmed, we will proceed with sending you a brand-new watch, as the satisfaction of our customers is our highest priority.

We look forward to your message and to resolving this matter as quickly and smoothly as possible.

Kind regards,
Moddys Custom Watches

Rated 5 out of 5 stars

Ordered another 2 watches again my…

Ordered another 2 watches again my thoughts well packaged upon delivery delivery time wise mirrors my other watch so no surprises there both watches again look the part no complaints here whatsoever. I’ve read a couple of comments elsewhere re clasps etc on the bracelet kind of see where they are coming from the edges of the bracelets on both watches are a little sharp at the edges but at the end of the day look what you have got a watch that looks the part look what you have paid it’s still for what these watches are a really good product if the bracket issues causes anyone an issue there’s options of course to buy a different bracket but it does not detract from the fact that we want that look at that price and these watches deliver otherwise we wouldn’t but them would we

January 18, 2026
Unprompted review
Rated 4 out of 5 stars

After a month I received the shipment

After a month I received the shipment. Well packaged, the watch is beautiful. Ok, fake button. The bracelet is beautiful, but it comes off easily, so I'm afraid to wear the watch.

January 14, 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for taking the time to write to us.

We are truly happy to hear that you liked the watch, as this means a great deal to us. Regarding the strap, please rest assured that all our straps are handmade, just like our watches, using carefully selected materials to ensure both durability and comfort. They are designed to be worn daily without any issues, so you can enjoy your watch with complete peace of mind.

We pay close attention to every detail during the production process to guarantee that each component meets our quality standards. That said, we also understand that every customer is different, and if you ever have any questions, concerns, or simply need advice, we are always here to help.

Please feel free to contact us at any time — we remain fully available and will be more than happy to assist you with anything you may need.

Kind regards,
Moddys Custom Watches

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