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See what reviewers are saying

Rated 1 out of 5 stars

ONE DAY, this ruthless company locked me out of my account with 12k invested over 2 years worth of bitcoin. When asked why I was suddenly unable to access my account they said they couldn't provide... See more

Rated 1 out of 5 stars

Suck you in by offering 5% on your BTC and then have now completely changed their business model and dropped the 5% interest. If you intend to hold BTC long term then don't open an account here. Yo... See more

Company replied

Rated 5 out of 5 stars

Fantastic app, extremely user friendly and the open banking functionality is seamless. I have been using the app to accumulate Bitcoin, the 5% interest is far better than what you can get from any hi... See more

Company replied

Rated 1 out of 5 stars

Appalling service as Mode Bank decided to retained my money £10K as per T&C according to customer support assistant. Can Mode bank hierarchy explains why are they doing this kind of business. Unle... See more

Company details

  1. Cryptocurrency Service

Written by the company

Mode is the all-in-one app for your money and Bitcoin in the UK, designed so that both newbies and experts of crypto can easily buy, hold and earn interest on Bitcoin, and access it anytime, anywhere.


Contact info

You should know

2.8

Average

TrustScore 3 out of 5

178 reviews

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Rated 5 out of 5 stars

A really great app

A really great app. Easy to navigate, the sign up process was simple and I was able to start investing immediately. Mode are very informative and at the end of the week you get an update as to how much interest you have earned.

September 3, 2020
Unprompted review
Mode logo

Reply from Mode

Apprecaite the review, DAA. We've aimed to make our app easy and simple to use and it's great to hear that you think that!

Rated 5 out of 5 stars

Simple to use, great way to keep your BTC

Have been using Mode for 6+ months and have had a great experience.
The team are very responsive, capable and are interesting in continuing to build and improve the App.
Best app for those in the UK looking for a simple way to buy and store their bitcoin - keep it up Mode!

Note: I'm not affiliated in any way.

September 3, 2020
Unprompted review
Mode logo

Reply from Mode

Thanks for the lovely words, duff!

Rated 5 out of 5 stars

This is a great app and super super…

This is a great app and super super easy to use. It’s really helped me start my bitcoin journey!

September 3, 2020
Unprompted review
Mode logo

Reply from Mode

It's great for us to hear that what we've set out to achieve when it comes to simplicity is being appreciated. Thanks for the review, Bethany!

Rated 5 out of 5 stars

After careful review of several apps in…

After careful review of several apps in the crypto space, I settled on Mode app, my reason being mainly is their trusted partners, Mode uses Modulr for fiat banking capabilities, the crypto is secured in Bitgo an industry leader in crypto custody, Mode are also regulated by the FCA unlike many other in this space.

The signup process was a breeze, and small issues resolved very quickly by support when they requested my verification documents.

They provide a "Bitcoin Jar" which offers interest on bitcoin deposits, this interest is the highest in the market.

I look forward to using Mode for my banking needs

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

Best way to buy Bitcoin in UK

Been using Mode banking for months and it’s impressive. Bought crypto multiple times with no issues. They also offer a UK bank account so you can easily transition between fiat and crypto. And they actually let you send your crypto else were.

September 2, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, bought some bcoin at 9k, so currently enjoying my 25% upside.

September 1, 2020
Unprompted review
Mode logo

Reply from Mode

Awesome! Thanks for your comment!

Rated 5 out of 5 stars

Really easy to use BTC app

Really easy to use BTC app - much better and cheaper than other "crypto apps" plus you get to own your BTC unlike Revolut etc.

September 1, 2020
Unprompted review
Mode logo

Reply from Mode

Thanks for your feedback!

Rated 5 out of 5 stars

Diligent and secure app

It is a pleasant experience to use Mode. Diligently designed with the high level of precision and simplicity. Secure and recommended app to hold btc and earn interest on it.

Jonas

September 1, 2020
Unprompted review
Mode logo

Reply from Mode

Thanks, happy to have you with us!

Rated 5 out of 5 stars

Very easy to use and trustworthy

Very easy to use , good user design and the fees for buying BTC more competitive than any other app I have seen in the market. I would recommend for sure!

September 1, 2020
Unprompted review
Mode logo

Reply from Mode

Thanks for appreciating the design. We're very pleased with it ourselves :)

Rated 5 out of 5 stars

Great app!

Great app! Let’s you buy bitcoin easily and gives a great interest rate at 5%...much better than bank savings rates!

August 31, 2020
Unprompted review
Mode logo

Reply from Mode

Our interest rates are indeed very competitive!

Rated 5 out of 5 stars

Good app getting better!

The idea is great, while the app has some hiccups, the support team listens to feedback and it's always improving.

August 30, 2020
Unprompted review
Mode logo

Reply from Mode

Thanks. It's always our pleasure to take any feedback and assist you via in-app chat!

Rated 5 out of 5 stars

Not just BTC, it’s a great banking app for £&€ too

I didn’t think it was possible to buy and use bitcoin like this. This app doesn’t just make doing that the easiest thing ever, it’s a full blown banking app. I’ve got accounts for £, and €, and BTC. All in one app. I can’t wait to see this app keep developing - amazed that until last week I couldn’t easily send BTC to other accounts completely free. Now I can with mode. Highly recommended, well done whoever made this, thank you!

August 29, 2020
Unprompted review
Mode logo

Reply from Mode

Thanks for appreciating how easy we make it to buy Bitcoin and trade it nearly instantly. Stay up to date with our news because we have new improvements and features coming!

Rated 1 out of 5 stars

The app is super buggy

The app is super buggy. Unable to do basic things like withdraw funds or purchase crypto. The support is very poor. Took over 2 weeks for me to be able to contact them for a refund of my initial deposit. The app is poorly put together and I would worry about not being able to access any bitcoin or Fiat I had stored on the app.

August 14, 2020
Unprompted review
Rated 2 out of 5 stars

Don't waste your time

Will take your money and use any excuse to hold it for as long as they can. Asked for a 'Transaction verification' AFTER they took my money, then delayed returning the money to me. Save yourself the trouble and go somewhere else.

May 4, 2020
Unprompted review
Mode logo

Reply from Mode

Hi,

Thank you for your review.

We must carry out transaction confirmation in order to comply with regulation. These checks are also part of our Terms and Conditions which you agree to when opening an account with us.

Thank you.

Rated 1 out of 5 stars

GBP deposit missing

My GBP bank deposit has not been credited for 4 days now, during which BTC has spiked.
It’s almost as if my money has disappeared and support still have not credited me after contacting them...
Because of this, I have missed out on an increase in the BTC price and have lost hundreds of pounds.
This is very poor service and I am not happy

April 7, 2020
Unprompted review
Mode logo

Reply from Mode

Hi,

We are unable to comment on individual cases in public channels.

Please feel free to reach our Customer Support team via e-mail or in-app chat and we'll be happy to help.

Thank you.

Rated 2 out of 5 stars

Money not arrived. Poor customer support

Good app and useful, however when it comes to problems and support they aren’t the best,

Deposited GBP into my account which they said should take minutes, however I have not been credited and it has been over 3 days.
Deposited on a Friday and was not able to get an update or even response from support for the whole weekend until Monday.

When I finally got a response, problem still was not solved and I was only advised they are aware and it could take a few days to process.

Poor customer service on this part and it’s a shame as otherwise it is a very good app and easy to use

April 7, 2020
Unprompted review
Mode logo

Reply from Mode

Hi,

Thank you ofr your review. I'm sorry for any delays you're experiencing. I would have liked to reach out to you to resolve any outstanding issues but were unable to find a user with this name.

Please feel free to contact us via in-app chat or e-mail support@modebanking.com

Thank you.

Rated 2 out of 5 stars

The only problem I have is that I have…

The only problem I have is that I have deposited GBP 2 days ago and still cannot see them in my account. I made it through bank transfer, which according to you it should only take few minutes. The app is great on its own, however bad experience so far.

March 12, 2020
Unprompted review
Mode logo

Reply from Mode

Hi,

Thank you for your review. I'm sorry you had this experience but one off delays can sometimes happen and I'm glad that we were able to address and fix the issue in a timely manner.

If you experience any other issues, feel free to get in touch via our in-app chat.

Thank you.

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