The website was easy to use, and it was easy to get the model bricks sent to another address - they were for a gift and I didn't want them to be late for his birthday so I wanted to have them sent dir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good web site, easy to use and order. Prompt response by email confirming order and despatch details. Item arrived promptly as ordered, well packed. Will use this supplier again.
I have used this company many times as they do an excellent selection of items for those modelling at particular scales - they often have things that I have been unable to find anywhere else. Their pr... See more
Company replied
Great products at a very good price. Arrived quickly and safely. My favourite were the apple trees. The trees and wattle fencing Looks great on my 28mm model of medieval Alresford, Essex.
Company replied
Company details
Written by the company
Model Scenery Supplies is a UK leading online shop supplying hundreds of highly detailed scale model products and scenery sourced from over 100 manufacturers around the world. With many hard to find products or exclusively only available in the UK from their online shop. Supplying items to industries and the hobbyists, including Architectural and Civil Engineering, Film and Television, Stage and Theatre, Special-effects Companies, Model Railway and Wargamer, Diorama Modelling and School Projects.
Contact info
North Norfolk Business Centre, Northrepps, NR27 9RQ, Cromer, United Kingdom
- modelscenerysupplies.co.uk
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good selection
Good selection great prices and fast delivery The large
numbers of items in stock to choose from make it a pleasant shop.Goods are well packaged and arrive in good condition and customer service is good.Many thanks
June 27, 2024
Reply from Model Scenery Supplies
We are pleased you like our web shop and that your order arrived in good time and condition. Thank you for your five star review.
Great scenic ranges…
Great scenic ranges plus excellent customer care and fast delivery.
June 26, 2024
Reply from Model Scenery Supplies
We are pleased your order arrived in good time, thanks for your review and 5 stars.
Excelent service well recomended
June 25, 2024
Reply from Model Scenery Supplies
Thanks for your review and giving 5 stars.
I can't fault my experience.
I wanted some OO gauge ballast for my layout and was pleasantly surprised by the selection available. I paid for the quickest delivery as I was eager to get to work and as promised my purchase arrived the very next day, when I needed further supplies they arrived in good time even when they were sent standard delivery. I can't fault my experience and will be back for further purchases as my layout progresses.
June 24, 2024
Reply from Model Scenery Supplies
Thank you for taking the time to write us a five star review. We are pleased we could help you with your project and that your orders arrived in good time.
Excellent product and delivery time
Excellent product and delivery time.
Would buy again.
June 24, 2024
Reply from Model Scenery Supplies
We are pleased you are happy, thanks for your review and giving us 5 stars.
fast effecient service
June 24, 2024
Reply from Model Scenery Supplies
Thank you for feedback and giving us 5 stars.
Reply from Model Scenery Supplies
Thank you for giving us five stars with your review and thank you for your continued custom over the years.
Speed of service and the quality of the…
Speed of service and the quality of the products - as described at a value for money price
May 27, 2024
Reply from Model Scenery Supplies
Thank you for your review and giving us five stars.
That personal touch
Could not access one product due to technical site issue but sent order with note reporting this. Not only was it swiftly sorted but email with info. immediately arrived allowing me to add to order and get very fast completion with all items arriving swiftly. Thank you
May 28, 2024
Reply from Model Scenery Supplies
Thank you for taking the time to write a review for us, and giving five stars. I am sorry you had a problem ordering but pleased the issue was sorted to your satisfaction. Paul.
East to order and good choice of…
East to order and good choice of products - swift delivery with information and updates provided - very happy with my purchases, just what I was hoping for, thank you.
March 25, 2024
Reply from Model Scenery Supplies
Thanks for your review, we are pleased you are happy with your order.
Very professional company
Very professional company, speedy delivery, carefully packaged, all together a pleasure to do business with.
May 26, 2024
Reply from Model Scenery Supplies
We are pleased you like how we do things, thanks for your review and giving us five stars.
Reply from Model Scenery Supplies
Thank you for your five star feedback.
Reply from Model Scenery Supplies
We are pleased you like what we have and do. Your review and 5 stars says exactly what we like to hear. Thanks!
Very Good service
April 27, 2024
Reply from Model Scenery Supplies
Thanks for your feedback and 5 stars.
Extensive range of model train accessories
Wide range of items to choose from. Promt service. Items came quickly. Will be visiting the site again.
April 26, 2024
Reply from Model Scenery Supplies
We are pleased you like our online shop, we are always adding new items, so pleased do pop back and take another look. Thanks for your review and the five stars.
Great company to do business with.
Always packed well and delivered on time. Great company to do business with.
April 26, 2024
Reply from Model Scenery Supplies
Firstly thank you for your continued custom going back many years, it's much appreciated and secondly thanks for leaving us a five star review.
Well done Model Scenery Supplies
A great business to deal with. My order arrived but there was a slight problem with the contents. I contacted Model Scenery Supplies and they very speedily dealt with the issue. I was sent a replacement item together with a pre-paid postage label so I could return the faulty item at no expense to myself. It always good to get what your expecting from any business but the real mark of quality is when something goes wrong and how well it is dealt with. So it is top marks for Model Scenery Supplies. I will most certainly use your services again and recommend you to others.
April 26, 2024
Reply from Model Scenery Supplies
Thank you for taking the time to write us a review and giving five stars. I am pleased we were able to get the backscene sorted out for you and are grateful of your understanding. Paul.
Perfect Transaction
I am a returning customer and this was yet another perfect transaction with Model Scenery Supplies. As always, first rate communication coupled with prompt and well packaged delivery. The items received were exactly as described and shown in the associated pictures. Highly recommended Seller.
April 25, 2024
Reply from Model Scenery Supplies
Thank you for your orders over the last few years, and thank you for writing a review for us and giving 5 stars, it's much appreciated.
Items purchased were of good quality at…
Items purchased were of good quality at a good price. Delivery was very prompt and items were very well packaged.
April 24, 2024
Reply from Model Scenery Supplies
We are pleased you are happy with our service and your order, thank you for giving us 5 stars.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.