Modeperes Reviews 10

Unfortunately I gave a 5* review in September after I'd ordered a twin buggy. As a childminder circumstances changed so I cancelled the order and had a prompt refund. I told them I would reorder if things changed, which they did. I can now see why they refunded my money quickly - no stock - so 9 days after my second order I received a statement saying my order had been cancelled. No reason and no apology. It took three emails before I received a curt response that my order had been cancelled due to lack of stock. Impolite customer communication is no way to run a company - some serious customer services training required.

Very weird company, no phone number, cant reach them through email they never answer and the store doesn't even exist apparently. Very poor customer service. Never even received my pram, at least they have money back but still wouldn't recommend.

As the other reviews were written - avoid this company. I have ordered a mattress for a cot 3 weeks ago. Still haven't arrived, I didn't receive any confirmation and nobody replies to emails or messages to tell me what is happening with my order.

I don't even give 1 star. Ordered a stairgate at Christmas and still to this day haven't received it. Iv messaged multiple times but had no response. This company is just a scam, if you do anything please take these negative reviews as gospel and DO NOT USE MODE PERES!

Worst company in UK- cheap product, delivery takes months though website shows delivery in a week, contact number is fake, I had to serve legal letter to get refunded.

This company doesn’t even deserve one star. Horrible service. Pram arrived 3 months after purchase with only three wheels, had to wait another month for that wheel and entire time they were not answering my emails or Facebook messages. I then noticed my pram cover was torn and had to wait more than a month for a new pram cover. A month ago my wheel started going faulty due to the mechanism in the wheel connector, emailed for a new wheel and still haven’t heard back from them. They do not give refunds at all. I have now had to buy a new pram after spending hundreds on this company as I can’t use a pram with three wheels
AVOID AT ALL COSTS

So I had my eye on one of the travel pram systems for a while this is me and my partners first baby. Due on Feb 10th but might be here earlier. So I wanted to be prepared So I put order in for the pram we wanted. Like September 23rd I think paid online. To which I got email from modepress saying that the pram I wanted wasn't in stock at the time and they said if I wanted a pram within 3 to 5 working days there were other options available they showed me pic of the other pram systems. They said but if I was wanting the pram I ordered I would have to wait longer 15 to 18 weeks. So I emailed back explained I had my heart set on that pram and I would wait for it aslong as it was here before Christmas. I just said to keep me posted with what was happening with the order. I never heard back after that email so I was little confused with what was happening so emailed them to ask what was happening if I was definitely getting the pram I wanted originally and if it would be here by Christmas. They took a while to get back to me to confirm that I was getting the pram I wanted and that they would keep me updated with the order. Which ages went by and never heard anything I emailed them few times and phoned few times no response. So I was little panicked thinking were they a con like site because I had paid the over just over 300 for my pram so you know in these times moneys money. I ended up posting on the fb page of modepress. And with in a day or so they finally got back to me. Explaining that it's Italian warehouse that makes the prams so it was coming from Italy. They said they give me tracking number as soon as they had it. Like next day I got tracking number. It was DPD delivery severes it stated that it was coming in two parcels the car seat came first like the middle of Oct and the rest of the pram just came yesterday 😀. So am really happy with the pram looks exactly the same as the pics. Just bigger frame I just love it can't wait for my little daughter to be here to have her in it. Over all for the price of the whole system and quality of the pram I would say its great. But I would advise to order well in advance incase they out of stock. Because they don't state on Website if they out of stock. They email you so yeah.

Shopping was the bigest mistake.
Push chair Bought beggining of september. Car seat send with incorrect colour but this mistake was sorted quiet well. The highest problem was started when I spotted problem with one wheel which start giving scratch noise plus working incorrectly. Shop in some point of '' trying" sort a problem clean hands from the problem and send me to manufacturer via whats up... Manufacturer try to sort problem but after 20 recorded videos and 100 sended Pictures where I proof that problem is with wheel and there is not any problems with assembled or any different part start playing with time. Finally said they send part, but when I ask them for any proof of that they start ignoring my messages on whats UP, Facebook, email has been blocked and they not pick up phones from 28th of october.
FULLY NOT RECOMENDED!

My wife Placed ordered on 22 August and the delievery was in 2-3 days. Today, its 3rd of sept and the order is still not here. Their person said on 1 sept that they will send the order on Thursday with next day delivery as it was already delayed.
I followed up on today which the Friday, asking why didnt i Recieve any notification from DPD as they always do if the order is to be delivered today.

On recieving the tracking number from them, I see that order will be delivered on the monday. They are saying that DPD collected it today.

Firstly, they should have created order on wednesday so the order could be collected and dispateched on thursday so that it can be delivered on Friday.

Rather they created order on thursday at 15.01 which means the DPD can't collect it on the same day to deliver on next day.

What i am trying to say that this company can't be trusted and can't be relied on. Now i am wondering how is their product will be? whether its of good quality or just ask their words which are unreliable