Modern Rugs Reviews 

893
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I can not reach anyone and when I finally did through messaging, I asked if they would do a price match, showed it cheaper elsewhere and they said: "Go buy from them". Tried to contact a manager and... See more

Rated 5 out of 5 stars

Really delighted with our 'Woodstock, orange' hall runner rug. Exactly, if not better than web photo. It's a quality product, good depth and sturdy, well finished and we positively bounce along now... See more

Rated 1 out of 5 stars

SHOCKING customer service BREACHING consumer laws. We returned a faulty rug and we were charged £20 for the collection service, because “it was company policy that as long as the rug we received was t... See more

Rated 5 out of 5 stars

I purchased the Aurora Cloud Rug From Modern Rugs.co.uk. The great thing about it was that I could pay through my Amazon Account so no having to put my account/card details or delivery address. The r... See more

Company details

  1. Interior Designer
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Living Room Furniture Store

Information provided by various external sources

Established in 2004, Modern Rugs Ltd is the UK's leading online rug retailer. Our main distribution warehouse and offices are based in Newton Aycliffe where we supply rugs to customers across the UK and Europe. Our vast experience in the flooring trade enables us to source the biggest selection of quality rugs at the most competitive prices.


Contact info

3.1

Average

TrustScore 3 out of 5

893 reviews

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3.1

All reviews

(893)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed!

First purchase.Very happy with price,quality and colour match to website colour. No overpacking. Will use this company again!

January 1, 2020
Unprompted review
Rated 5 out of 5 stars

Top Notch

I’ve bought a couple of rugs from Modern Rugs and there service is amazing! I’d highly recommend them to anyone and love the rugs I’ve bought. They have got such a great range to choose from I can’t imagine buying a rug anywhere else!

January 1, 2020
Unprompted review
Rated 5 out of 5 stars

From ordering to delivery was very…

From ordering to delivery was very easy. Great communication from start to finish. I am delight with my rug and the quality was better than I expected. I would say the hardest part was choosing my rug as the selection they have made it difficult to pick only one. Overall I cannot fault my experience with modernrugs.co.uk 👍😀

December 30, 2019
Unprompted review
Rated 5 out of 5 stars

Extremely impressed with this company ..

Extremely impressed with this company , ordered the rug late one evening and it was delivered within 2 days .. The rug is absolutely perfect and very good value.. will definitely use them again next time I need a rug and I have passed on to many friends and family ...

December 30, 2019
Unprompted review
Rated 5 out of 5 stars

Rose gold rug

The rug arrived on time and was great quality unfortunately it wasn't the right colour for my room. The rug was returned by courier arranged by modern rugs and my refund was put back into my account promptly

December 30, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Top quality rug at great price. Super fast delivery order with confidence

December 27, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent rug, great price and speedy delivery. Would definitely buy from them again.

December 26, 2019
Unprompted review
Rated 3 out of 5 stars

great Rugs. Rubbish carrier service

The rugs are great no problem with them. Delivery was prompt and product good. We also ordered underlay which came separately by carrier, the delivery and e mails all over the place - nightmare 1 maybe carriers fault. Please use a new one ...

December 23, 2019
Unprompted review
Rated 1 out of 5 stars

Disappointing

The rug was the wrong shade for us and we thought not as good as the photo on-line. However, had the colour been right we would have kept it. We sent it back in it's original packing with the same courier as delivery with all the original weight etc off the original label. Apparently this was not accepted and it will now have cost us over £30 to return. The courier asked for a photo alongside a tape measure but as we no longer had it I emailed the company with my predicament. I didn't even get the courtesy of an answer, let alone a photo. We had sent for the cheap one first in the hope we might save some money, but intended to order the expensive one we fancied once we had our refund. Needless to say we will not be buying our rug from them now.

December 23, 2019
Unprompted review
Rated 5 out of 5 stars

Grey rug from Modern Rugs

Beautiful rug ,really pleased,lots of visitors passed remarks about it.and agree with us it was great value.Next time I need a rug will definitely return to them

December 23, 2019
Unprompted review

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