Modern Aussies Reviews 

253
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Very disceptive photos and very disappointed. Bought their pillow, collapses very easily and unfortunately flattens out. Not really worth the plastic in came in. I'm sorry I didn't read the reviews be... See more

Company replied

Rated 5 out of 5 stars

I got the gamestick and it was working fine. Then one day it stopped loading up so I contacted support and got in touch with Ace. He asked for some details, pictures and a short video showing the prob... See more

Company replied

Rated 5 out of 5 stars

I have purchased 2 magnetic power banks. Very pleased with magnetic connections, less stress on phone charging terminal due to the magnetic connection. It also came in handy with our last trip to... See more

Company replied

Rated 1 out of 5 stars

Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure. We live and... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Sells Home Decor & Other Household items


Contact info

2.8

Average

TrustScore 3 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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2.8

All reviews

(253)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought retro game stick for a Christmas…

Bought retro game stick for a Christmas present,not working,it keeps loading constantly, frustrated. Even took to a friend place to see if it worked there.
My young son is very disappointed

December 25, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Renae,

We’re sorry to hear about the issue with your game stick and your son’s disappointment. Please provide your order details so we can assist you promptly and make this right.

Cheers,
Laura

Rated 1 out of 5 stars

BAstrds are scam

BAstrds are scam , package shows delivered but never was, courier number they give is disconnected

January 7, 2025
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Hi there,

I understand you are frustrated. Please provide your order details so we can assist you promptly and make this right.

Thank you,
Laura

Rated 1 out of 5 stars

WORST COMPANY EVER

WORST COMPANY EVER. Order never arrived. Won’t refund me. DO NOT BUY FROM THEM.

Order number is132244

December 7, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Hi there,

Thank you for your feedback. Could you please share your order details with us? We'd love the opportunity to review the situation and turn things around for you. :-)

Thank you,
Sara

Rated 1 out of 5 stars

Modern Aussie, Avoid or be very disappointed.

I ordered a product six weeks ago and it has still not arrived, delivery was stated as 7 to 10 days.
I have emailed them but all you get is cliched responses.
Their latest email assured me it is almost here,which the previous email 2 weeks ago
stated, but this one said if delivery was unsuccessful,I could drive to Adelaide airport to collect.
Adelaide airport is almost six hours from where I live, I requested a refund but that was ignored. They are an unreliable and untrustworthy company do deal with.
Avoid at all costs.
After my review was published on Trustpilot I was contacted by Modern Aussies on several occasions stating that they would issue a refund and could I remove the bad review.
One email even gave instructions on how to do it, " in the bottom corner, you will see three dots, click on these and then click delete"
I found that fairly condescending, but I should have expected nothing less . I did receive my refund.

November 28, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Steve,

We sincerely apologize for the inconvenience and frustration caused by the delay in your delivery. We're here to resolve this matter for you. Thank you for your patience and understanding.

Thank you,
Sara

Rated 1 out of 5 stars

Absolutely shit service they are NOT…

Absolutely shit service they are NOT AUSTRALIAN!!! shipped from China its a drop shop store they buy of temu. Ordered seat covers 3 weeks ago still not arrived tracking says it's coming from China can't get in touch with them they do not reply to emails will be returning my purchase for a refund when it finally arrives will definitely be reporting this site PLEASE DO NOT BUY FROM THESE FRAUDS.

December 22, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Kimberley,

We’re truly sorry for the frustration you’ve experienced. We want to clarify that we are an Australian-based business and are here to assist you. Please provide your order number so we can look into this for you and resolve the matter promptly.

Thank you for giving us the opportunity to assist.

Best regards,
Sara

Rated 1 out of 5 stars

ABSOLUTELY TERRIBLE CUSTOMER SERVICE

There was an issue regarding delivery, which admittedly was my fault to begin with, however an email was sent to the company within minutes of the order being placed. There was no effort to assist with the issue what-so-ever even though the order had not been packaged at the time. They still had the order in their possession for another 10 days before being sent to the post office. Plenty of time to assist with the issue. As such, the item was no longer required by the time delivery was received at which point they refused a refund even though I was happy to pay the return postage.
I DO NOT RECOMMEND PURCHASING FROM THIS COMPANY!!!!

January 2, 2025
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Hi Pearl,

Thank you for your feedback. We're sorry to hear about your experience and would like to make it right. Could you please share your order details with us? We'd love the opportunity to review the situation and turn things around for you. :-)

Thank you,
Sara

Rated 2 out of 5 stars

Poor quality and shipping from…

Refund was given after editing online review and I have been repeatedly called and contacted with requests to further edit the review.

Rather than pestering dissatisfied customers, please work on improving your quality control and service! If you provide a good service, you will receive good reviews. Please do not contact me again.

December 31, 2024
Unprompted review
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Reply from Modern Aussies

Dear customer,

We’re sorry to hear about your experience and truly appreciate your feedback. This is not the experience we strive to provide. Could you please share your order details so we can investigate further and work toward a resolution for you?

Thank you,
Sara

Rated 1 out of 5 stars

horrible

Dont bother, it’s just another drop shipping chinese company claiming to be australian. Very disappointed to watch my mother open nothing on christmas day.

December 28, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Jai,
This is certainly not the experience we want for our customers. We're here to assist you with any concern and we want to turn around your experience. Please provide us order details to assist you better.
Thank you,
MA

Rated 1 out of 5 stars

Blackmail?

I posted to this site in August/September regarding my issues with and false advertising of a purchased item.
Since then I have had several contacts from Modern Aussies offering me credits for future purchases - why would I deal with them again!?
And offered money for me to take down my review. Blackmail.

November 14, 2024
Unprompted review
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Reply from Modern Aussies

Dear Lu,

We’re very sorry to hear about your experience and the frustration it’s caused. This is not how we strive to operate. Please provide any relevant details so we can investigate this matter thoroughly and address your concerns appropriately. Your feedback is valuable in helping us improve.

Thank you,
Sara

Rated 5 out of 5 stars

A wild portable gaming time capsule!

My son and I both received an R36S console. The console performs really well and is quite ergonomic in the hands.

Amazed at how many games are available on this unit.

My 7 yr old son is loving the old school games and playing the games his dad grew up with. I’m talking Tony Hawks Pro Skater, Goldeneye, Super Mario Kart etc.

Would 100% recommend one for anyone you know that grew up in the golden era of gaming or anyone that has a serious passion and love for gaming in general.

December 25, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Yani,

Thank you for the amazing review! We're thrilled to hear you and your son are enjoying the console and bonding over the classics. Happy gaming! 🎮

Cheers,
Sara

Rated 5 out of 5 stars

Delivery, order no. 134309

While I haven't checked the item yet, as it is a Christmas gift, I was happy with the delivery. 7 total days, including the weekend, and the garden bed had arrived.
Thanks for the prompt delivery so close to Christmas

December 20, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Pat,
Thank you for your kind words! We're glad the delivery was prompt, especially during the busy holiday season. We hope the garden bed makes a wonderful Christmas gift. 😊🎁
Could you share your order # please?
Cheers
Sara

Rated 1 out of 5 stars

PRODUCTS NOT IN AUSTRALIA

I ORDERED MY ITEM AND PAID FOR EXPRESS SHIPPING (3-8 DAYS) WITH NOTHING SAYING IT WAS BEING SHIPPED FROM CHINA (TRACKING SAYS ITS STILL THERE AND ITS BEEN A WEEK) DONT ANSWER EMAILS. WOULD NEVER RECOMMEND THIS BOGUS COMPANY OR BUY FROM THEM AGAIN.
EDIT: CALLED ME AND OFFERED A 25% REFUND IF I REMOVED THIS REVIEW. MY ITEM DIDNT ARRIVE IN TIME, IT ARRIVED LATE EVEN AFTER PAYING FOR EXPRESS SHIPPING. THE QUALITY OF THE ITEM IS SUBSTANDARD, FLIMSY AND USELESS. NOTHING LIKE ADVERTISED. I STAND BY MY FIRST REVEIW OF NEVER BUYING ANYTHING FROM THIS COMPANY AGAIN. (ITS NOT LIKE THEY HAVE IT IN STOCK IN AUSTRALIA ANYWAY, IT COMES FROM CHINA)
EDIT 2: RECEIVED AN EMAIL OFFERING A REFUND WHICH I ACCEPTED, HOWEVER A SUBSEQUENT EMAIL WAS SENT WITH A LINK TO THIS REVEIW SAYING THEY WOULD REFUND ONCE THIS REVIEW WAS DOWN. I DONT LIKE BEING BLACKMAILED SO YOU CAN KEEP YOUR REFUND AND THIS REVIEW CAN STAY EXACTLY WHERE IT IS
EDIT 3: THIS COMPANY KEEP CALLING ME TO REMOVE THIS HONEST REVIEW. TRYING TO BLACKMAIL ME INTO REMOVING IT BY OFFERING A PALTRY REFUND. IM QUITE HAPPY TO FORGO SAID REFUND AND KEEP THIS REVIEW PUBLIC IN THE HOPES OTHER PEOPLE DO NOT MAKE THE MISTAKE OF PURCHASING INFERIOR, DODGY PRODUCTS FROM THEM. TO THE OWNER: I WILL NEVER EVER REMOVE THIS REVIEW. AND FOR EVERY PHONE CALL I GET ASKING TO, I WILL MAKE AN EDIT SO IT APPEARS AT THE TOP OF THE REVIEWS SO IT IS THE FIRST ONE PEOPLE SEE.

December 13, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Natasha,
We’d like to investigate this further and resolve the issue as quickly as possible. Thank you for your patience, and we hope to make things right.
Sincerely,
Sara

Rated 1 out of 5 stars

I have shopped once with this business…

I have shopped once with this business and never again. Unable to provide tracking information for an order and do not reply to email or Facebook chats within the specified time frame stated on the website. I will raise this as a fraudulent charge on my account as they clearly don’t know how to provide customer service.

December 7, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Hayley,
We apologize for the inconvenience. Your refund is being processed and we will prioritize it for your satisfaction.
We hope to serve you in future.
Regards,
Sara

Rated 5 out of 5 stars

Magnetic power bank

I have purchased 2 magnetic power banks. Very pleased with magnetic connections, less stress on phone charging terminal due to the magnetic connection. It also came in handy with our last trip to Japan. As we all know the phone runs out of power when taking videos photos. This is where the mag.power banks save the day.The communication was very fast when asking questions about products (Thanks Lee)I always ask questions when purchasing .
Regards
Paul

October 2, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Paul,

Thank you for sharing your experience! We're so glad the magnetic power banks have been useful, especially during your trip to Japan. It's great to hear that Lee was able to assist you quickly. Enjoy your stress-free charging! 😊🔋

Cheers!
Sara

Rated 5 out of 5 stars

Great console and games

Fast delivery and item was exactly as promoted with great games and nostalgic experience. Would highly recommend for anyone.

September 8, 2024
Unprompted review
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Reply from Modern Aussies

Dear Chris! Thank you for your feedback! We're thrilled you enjoyed the fast delivery and nostalgic gaming experience. Your recommendation means a lot to us. Happy gaming! 🎮😊
--MA Team

Rated 1 out of 5 stars

Ships from China took 4 weeks to arrive…

Ships from China took 4 weeks to arrive and broke when using it for the first time, these reviews about auspost and fast delivery are scammy and seem written by the company, no reply to emails. Contacted my bank for a refund.

November 10, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Ryan,

We’re deeply sorry to hear about the delay, the issue with your product, and the lack of response to your emails.
We’d like to address this matter and work towards a resolution for you. Please contact us support@modernaussies.com.au.

Thank you,
Sara

Rated 4 out of 5 stars

Like wearing nothing at all "nothing at all"

The shoes feel great! Not gonna lie i was nervous about the change, but im so glad i did. They are comfortable and flexable, i really feel like im wearing nothing. But i know my feet are protected. Glad ive got 2 pairs.
The shipping process needs a little adjustment, honestly. But they finally arrived and i couldnt be happier.

November 7, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Jack, Thank you for sharing your experience! We're thrilled to hear you're loving the comfort and flexibility of your new shoes. We'll take your feedback on shipping into account to improve the process. Enjoy your pairs—they sound like a fantastic choice! 😊👟
--MA Team

Rated 5 out of 5 stars

What a team

What a team . Didn't hear anything for a couple of day after I ordered from the store but when I made contact to follow up these guys were just fabulous to deal with . Answers straight away with time frames and tracking numbers. So thanks Lee and the team would be happy to uses you folk again . Kind Regards .

November 6, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Richard! Thank you for your kind words! We're sorry for the initial delay but are thrilled our team, especially Lee, could provide you with the support you needed. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. 😊
--MA Team

Rated 1 out of 5 stars

Buyer beware - shipping delays - no Aussie return

Do not buy from these guys if you think you are buying from Australian stock. And do not trust their delivery times. Although the website uses the word Aussie a lot , products come direct from China.
My order had tracking that did not update for 2 weeks despite my requests. Then I got a response informing of a shipping delay.
The product was ordered on 26 Sept and did not arrive until 26 October.
I requested a refund several times and also checked their policy. They offered 35% refund and keep the product. Due to the delay in shipping I now have no use at all for the product as it was for a specific event.
When they finally sent me an authorisation for a return - the return address was in China.

October 25, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Sue,

Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you faced with your order and the delays in delivery. We understand how frustrating this must have been, especially since the product was for a specific event.

We genuinely want to turn this experience around for you. If you’re willing, we’d appreciate the opportunity to discuss this further and find a resolution. Please don’t hesitate to reach out to us directly at **support@modernaussies.com.au** so we can assist.

Your feedback is important to us, and we’re committed to improving your experience.

Thank you,
Sara

Rated 5 out of 5 stars

Email communication was great

Email communication was great. The product is fantastic well made great price lightweight fast drying perfect for travelling. Wish they had more colours.

October 24, 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Glenn! Thank you for your feedback! We're glad you enjoyed the product's quality and features, especially for traveling. We’ll pass along your suggestion for more color options. Appreciate your support! 😊
--MA Team

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