The Moderne Gentleman Reviews 64

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had purchased previously as a gift for a relative. Wanted one for myself to use for day trips. Product as advertised, takes a little breaking in. Great value. Would recommend.

Rated 2 out of 5 stars

Bought 3 wheeled duffle bags as Christmas gifts. One had a broken side zipper. No response from modern gentleman.com...

Rated 4 out of 5 stars

Service was overall great. Easy to navigate website and purchase. Star taken off as shipper was weird and gave a bit of a runaround on the product. Going from warehouse to processing center a state ov... See more

Rated 1 out of 5 stars

Customer service is awful. No phone number is available, only through email and website. I am trying to return/ exchange an item ( unused and within the 30 day window) and am being slow walked in the... See more

Company details

  1. Travel Aggregator

Written by the company

At the Moderne Gentleman, we offer a variety of travel products that help make traveling more convenient and enjoyable.


Contact info

3.5

Average

TrustScore 3.5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Suit/Carry on bag

Product fit all my needs, it was a bit confusing setting up the bag, bag did fit all my needs and was able to use as a carry on with no problems

October 10, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

Thank you so much for your review and we hope you are enjoying your pruchase

Rated 5 out of 5 stars

Great product

Great product. All around durable luggage.

October 6, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

Thank you so much for your review and we hope you are enjoying your purchase

Rated 1 out of 5 stars

Low Quality Product from a Spam Mill Website

The product I purchased is extremely low quality. Also, the volume of spam I receive from them since I made the purchase is out of control. Absolutely terrible experience. Stay away and don't give them your email address!

October 6, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

We are sorry that you are not happy with your order. You are more than welcome to return for a refund as long as it is within the 30 day period.

Also, we have unsubscribed you from our email list.

Rated 4 out of 5 stars

Pros and Cons

Cons:

1) The zippers are a bit on the cheap side – too small and not sturdy enough, so there is a big fear of them snapping.
2) It's hard to carry around compared to traditional check-in luggage with wheels. The bag can fit a lot of clothes and accessories, which is great, but that also means it's hard on the shoulders to carry around.

Pros:

1) You can fit a TON of clothes and accessories in this bag! Not having to check a bag is priceless. It fits perfectly under an overhead bin.
2) The shoe compartment is amazing – I actually fit TWO pairs of shoes in there.
3) There are tons of pockets on the side and outside of the bag. Love that.
4) The garment bag is a nice touch, and my suit jacket and pants were relatively unwrinkled after a day of travel. My dress shirt was a bit wrinkled
5) The price is fair, and customer service is great!

Overall: If the zippers were better and if there was a way for this bag to have wheels, it would be one of the best travel bags out there!

October 6, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

Thank you so much for your review and we hope you are enjoying your purchase

We also appreciate the detailed feedback

Rated 5 out of 5 stars

Just as described

Just as described. Thanks

September 22, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

Thank you so much for your review and we hope you are enjoying your purchase

Rated 1 out of 5 stars

zipper broke before i could use bag

zipper broke before i could use bag
awful quality

September 5, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

We are sorry that the zipper broke. Please email us at hello@modernegentleman.com and we would be happy to send you a replacement.

Rated 5 out of 5 stars

Great bag. Perfect for short travel!

Bag has worked flawlessly. I’ve used it on two trips already (6 day & 3 day) and am flying out this week for another quick 4 day trip. I love the hanging section for nicer clothes and all the pockets for organization on the inside. Plenty of room once zipped up into duffle bag. This bag will fit more than you’d expect. My go-to travel bag from now on.

August 30, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

Thank you so much for your review. We are so happy that you love it.

Rated 1 out of 5 stars

No Item received

Unfortunately,

I never received my bag. I did receive the free travel kit bag. But my actual purchase did not arrive.

July 26, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

We are sorry that your duffle bag did not arrive. We would have gladly looked into the issue if you contacted us. Please email hello@modernegentleman.com so we can assist you and make sure your order arrives

Rated 3 out of 5 stars

Concept is excelent

Concept is excelent. I wish the zippers were stronger and the lining not so close to the zippers. That lining wants to feed into the zipper for a blockage.

August 1, 2023
Rated 5 out of 5 stars

Customer service was exceptional

Customer service was exceptional, and return policies are very liberal and customer oriented. Great company to do business with.

July 12, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

Thank you so much for your review. We are happy that you are happy

Rated 1 out of 5 stars

Cheap products no customer service…

Placed my order but no shipping information was available so I had no idea when the bag would arrive. Emailed customer service for status. No reply but the bag arrived the day before I needed it. The zippers are flimsy but with a little effort will work. Since I was going to a tropical climate so my bag was packed lightweight clothes for a brief trip. Nonetheless on my first use the strap broke at the clasp. This made the bag very annoying to get up and down narrow walk ways and resulted me in leaving my favorite water bottle at gate because my hands were full with my boarding bag and the strapless bag. I got back from my trip and emailed customer service. More than a week later still no reply hence my review. Go with any other company. Don’t waste your money.

July 7, 2023
Unprompted review
Rated 1 out of 5 stars

Deplorable Customer Experience…

I placed order for bag on 6/21 and still have not received it. You all said it was delivered, but I checked my ring door bell and no one is seen delivering the package. I have sent four emails without a response. I want a bag or I want my money back.

June 24, 2023
Rated 1 out of 5 stars

Your product broke the first time I…

Your product broke the first time I used it. How embarrassing to pay decent money for a bag that falls apart and you have to carry it all day in the airport. Every single zipper broke. I have never seen such poor quality in a bag. Your company should be ashamed ripping people off like this.

June 13, 2023
Rated 5 out of 5 stars

As a pilot I have to move from hotel…

As a pilot I have to move from hotel room to hotel room very frequently. This bag meets all my needs as well is easy to transition from hotel to hotel with as well as loading in and out of aircraft’s and Uber. Only thing I would love to see is the same bag in leather.

May 26, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

Thank you so much for your review and so happy that you are enjoying your new bag. We might intro a new bag later so keep an eye out.

Rated 3 out of 5 stars

The products are good

The products are good, the warehouse staff not so much. Their Customer Service is great and responsive. I have ordered twice from them now and this time I received the wrong product. CS says they are going to make it right so we will see.

May 25, 2023
Unprompted review
The Moderne Gentleman logo

Reply from The Moderne Gentleman

We are sorry that you received the wrong product but we will be happy to fix that for you. Please make sure you contact us at hello@modernegentleman.com

Rated 1 out of 5 stars

This is the second review request I…

This is the second review request I have received for a garment bag that I still haven't received yet. It has been 14 days since I placed the order. I just checked the tracking number, and is still shows that UPS is still waiting to receive the package. So, I still have no idea when I might receive my order. I have sent two emails to the company asking what is going on with this order. I received one response, that just said, check the tracking number. Very disappointed that I have not received my order yet and still have no idea when if ever I might receive it.

May 25, 2023
The Moderne Gentleman logo

Reply from The Moderne Gentleman

Taking a look it shows that your order was place the other week and you selected 10-14 business days as your shipping option. It should arrive within the next few days

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look