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Rated 2 out of 5 stars

Extremely long delivery time + 3 week delay. Super nice customer service lady Olga but customer service is open only once a week a few hours. Only because of Olga I’m giving 2 starts instead of 1. No... See more

Company replied

Rated 5 out of 5 stars

Ordered a sofa bed, which arrived in the week that was given when ordering, and the product matches our expectations. There were some initial hiccups with setting the specific time of delivery, but su... See more

Company replied

Rated 1 out of 5 stars

What a horrible company! I thought (still kind of do think this is a scam)! We ordered our bunk bed on January 14th and have still yet to hear anything about an estimated delivery date. It's already... See more

Rated 5 out of 5 stars

We recently ordered two high/bar chairs (model: MILSON Bar Chairs – green) from Moderno, and we absolutely love them! They fit perfectly into our newly renovated kitchen and truly complete the spac... See more

Company replied

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good

I bought a bed from them and it was a good experiece. The quality is good and the shipping was fast too. Highly recommend them!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

de holder tiden vdr levering.

de holder tiden vdr levering, og skriver til en , hvornår de er med leveringen, god kunde behandling.

July 14, 2023
Unprompted review
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Reply from Moderno

Hej Per.
Mange tak for din flotte anmeldelse. Det glæder mig at du synes om vores leveringssystem.

Vi sender en sms med forslag til leveringstidspunkt 1-3 dage inden forventet levering, hvor man blot skal svare med ja / nej, om man kan modtage varen den dag og på det tidspunkt. Svarer man nej, får man efter et stykke tid et nyt forslag med ny dato og tidspunkt.

Rated 5 out of 5 stars

Quick and very nice

I received the samples very quickly but now I have a problem - I don't know what to choose as I like all of them. They are all very nice materials.

September 4, 2023
Unprompted review
Moderno logo

Reply from Moderno

Thank you very much for your nice review. When you decide, please let us know :)

Rated 1 out of 5 stars

This is the biggest piece of garbage I've ever seen in my life

I have never bought such a thing worse quality in my life🤮

August 27, 2023
Unprompted review
Moderno logo

Reply from Moderno

Hi Nasko.

Could you please write your order number, as I can't find your order. Can't see if you got a defective product, or if you have been in contact with our customer service department.

I'd really like to help you in this case, but need more information, so I can help and solve this case for you :)

-- UPDATE 31 aug 2023 --
I have got your email, and wrote you a message. Now I'm awaiting your reply, so we can finish this matter to your satisfaction.

Rated 5 out of 5 stars

Great quality furniture and customer service

Overall I have had a very great experience with Moderno. I loved that you could get the fabric sample sent to me for free, and they arrived very quickly. After I had placed my order for a couch, someone from their customer service reached out to me to verify that the specifications I had chosen were indeed the ones that I wanted as they. I have not tried contacting them on the phone, but my experience is that they answered my e-mails within an hour of sending them. They were also very friendly, and I had a positive experience with them overall. I had ordered the couch to be assembled, and the guys delivering and assembling it were speedy and friendly. Also, the couch arrived a lot sooner than they had initially estimated.

July 3, 2023
Unprompted review
Moderno logo

Reply from Moderno

Hi Veronica. Thank you so much for your nice review. We do everything we can to give you the best possible experience.

Rated 3 out of 5 stars

Good quality furniture with poor services

Good quality furniture with poor services.

Pleasantly surprised with the bunk bed's quality and aspect.

Really difficult to work with Moderno. Sloppy handling of the order confused me about its status. I could never get in touch with them by the large phone number displayed on the website. They sent me an incomplete order. The diagrams showing how to assemble the bed were often wrong. Generally, the feel i got is that their backend systems just don't work and they're putting in uncoordinated manual effort to deal with cases.

They may have grown too quickly to scale their ability to match the demand. Good luck to Moderno streamlining their business. I will try another shop next time.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality! Good assembly instructions and everything perfect. Really worth the sometimes long wait for delivery, which is to inside the home, n9t the pavement. A big level up from the usual stores.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Recommend

I bought here my bed, wardrobe and also my sofa. All of them are really beautiful as on the pictures. I was informed about a delay but at the end all I got within the lead time mentioned at the original order.
The delivery went also fine.
I recommend :)

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

we received the sofa sooner than…

we received the sofa sooner than expected!the sofa is of excellent quality! Definitely better than the Danish production at a cosmic price.I want to thank the Polish guys who carried one part of the sofa to the 4th floor because the elevator didn't fit :((((one guy sprained his back as far as I could tell, I'm very sorry that this happened.😑😑

April 14, 2023
Unprompted review

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