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ModifyHealth Reviews 390

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 295 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that representatives are kind, knowledgeable, and responsive, often going above and beyond to resolve issues. Many appreciate the convenience of delivered meals, finding them delicious, flavorful, and helpful for managing specific dietary needs like low FODMAP or IBS, with some even reporting improved digestive health. The variety of meal choices, ease of ordering, and timely, well-packaged deliveries are also frequently praised. However, some customers were dissatisfied with aspects of the product and delivery. Several reviewers mentioned that some meals, particularly chicken and fish, were dry or had inconsistent portion sizes, especially regarding protein. Issues with packaging were also noted, with some finding the plastic film difficult to remove and the ice packs messy or hard to dispose of. A few people also experienced delays or unpredictability in delivery times, and some felt the meals lacked flavor or had overcooked vegetables.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the meals for being tasty,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the food as delicious, fresh, and... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise the promptness, good... See more

Order

Clients share ambiguous opinions on order. Many customers report issues such as receiving incorrect orders,... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a solid meal service. I hate cooking, but I needed to be on the low FODMAP diet, and these meals were really helpful. Even though the worst of my symptoms, I could always reach for these meals... See more

Company replied

Rated 4 out of 5 stars

The portions are perfect for dinner. And the food is excellent. Lots of flavor. Satisfying & loads of nutritional pluses. And I am pleasantly surprised in the variety. I don't think I've had the... See more

Company replied

Rated 4 out of 5 stars

I was on a low FODMAP diet this past summer and the modify health meals were invaluable to give me a quick meal option. There were many meals I enjoyed, the herbed chicken with wild rice & green bean... See more

Company replied

Rated 4 out of 5 stars

I found the convenience after surgery to be 5 stars for a specialized diet. The seasonings set them notches above others. Disappointing are the vegetables which I am sure is difficult are to maintain... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Food Manufacturer
  3. Food Producer
  4. Meal Delivery
  5. Online Food Ordering Service

About ModifyHealth

Written by the company

ModifyHealth changes lives by making food as medicine simple and sustainable. Our turnkey programs improve outcomes and cost for chronic conditions such as diabetes, heart disease, kidney disease, irritable bowel syndrome (IBS), and related GI issues where dietary management is a recommended treatment.

Along with home-delivered meals, ModifyHealth provides dietitian coaching & support and remote patient monitoring to ensure sustained benefits. We partner with providers, payors, employers, and patients to make adopting healthier diets and lifestyles a reality.


Contact info

4.0

Great

TrustScore 4 out of 5

390 reviews

5-star
4-star
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2-star
1-star

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Speaking with Laura was the best

Speaking with Laura was the best. She gave understanding, concern, patient, kindness she put me at ease made me felt like family. I was so excited after our talk she was like sunshine on a dreary day ♥️

October 2, 2025
Unprompted review
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Reply from ModifyHealth

Delores,

Please forgive the delay in response. We cannot thank you enough for such a kind and gracious review of not only our company but also one of our awesome customer care representatives! Of course, like with our meals, we are biased - but she is pretty great. Please never hesitate to let our team know if we can help in any way - you are definitely family here.

Rated 5 out of 5 stars

Food tastes great

Food tastes great ! My indigestion issues are going away !

September 30, 2025
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Reply from ModifyHealth

Britt,

This is amazing news! We're kind of partial to the food ourselves, but gut and digestive health/issues are exactly why we do what we do. We appreciate you taking the time to leave us a wonderful review and hope to continue to serve you for a long time.

Rated 5 out of 5 stars

The food was tasty and I felt like tge…

The food was tasty and I felt like the portions were the right size. I had to stop for a temporary time, due to finances. When I called the company to stop, the representative was extremely helpful and courteous.

September 28, 2025
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Reply from ModifyHealth

Sheila,

Thank you so much for leaving us such a kind and gracious review! We are pleased and honored to be able to serve such amazing customers who keep us going year after year. Please never hesitate to reach out if there is anything more we can do!

Rated 5 out of 5 stars

FODMAP Trip

Meal taste good and actually taste healthy - leaving even allowance for me to add my own condiments or seasoning to enhance it according to my craving of that moment. Modify Health follows the FODMAP diet to a T.

September 29, 2025
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Reply from ModifyHealth

Maria,

We absolutely love to hear this! That is exactly why we are here. Working with MONASH University is extremely important to us so that we may best support all of our incredible Low FODMAP warriors. We're so thankful to serve you and hope to do so for a long time.

Rated 1 out of 5 stars

The food was awful

The food was awful. Have had 6 of the 8 entrees. In every one, the proteins way overcooked and tough, and the vegetables way overcooked. Also, overly bland. Some were so watery, like the shrimp and grits, the grits were like thin soup. While I like that their sodium levels are under 700,you can still have tasty food without a lot of salt. Respectfully. Will not order again.

September 14, 2025
Unprompted review
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Reply from ModifyHealth

We certainly want to thank you for leaving a review. All feedback helps us to grow and improve our practices or recipes to provide a better experience for all. I hope you'll give us another chance in the future. Be well!

Rated 5 out of 5 stars

i'm very impressed

It's very easy to use the website; and so for, out of 30-35 meals, I liked every one except for 1--Scrambled eggs and quinoa. The food arrives when they say; it's very easy to unpack; and super easy to cook.
i'm very impressed.

September 23, 2025
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Reply from ModifyHealth

Robert,

Absolutely fabulous to hear! Thank you so much for leaving us a review and providing us with that terrific feedback. Your satisfaction is why we're here. While your health and safety is our top priority, we never want to leave our amazing customers unsatisfied. Please never hesitate to let us know if we can help - it is our honor to be here for you!

Rated 5 out of 5 stars

Very Adaptable Service

It was very easy to start the service, then adapt the day of delivery and place of delivery

September 23, 2025
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Reply from ModifyHealth

Carolyn,

While your health and safety is our top priority, we always aim to provide excellent service - both personal and customer! I'm so glad to hear you've had such a great experience with us and hope we may have the opportunity to continue to serve you for many more years.

Rated 2 out of 5 stars

The blackened shrimp & grits & diced…

The blackened shrimp & grits & diced peppers was awful. Shrimp was hardly blackened, floating around in runny grits (which are supposed to be thick & substantial).

September 23, 2025
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Reply from ModifyHealth

Christine,

We appreciate your honest review and taking the time to leave us helpful feedback. While we understand taste is subjective, we always want to listen and provide this feedback to our kitchen staff for improvement. Please do not hesitate to reach out and let us know so that we may help should you ever need anything.

Rated 5 out of 5 stars

Solve my problem with multipleProblem w/Website Order…

Solve my problem with multiple entries/orders at website immediatly. THANKS!

September 23, 2025
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Reply from ModifyHealth

Leandro,

I must say, our Customer Care is the standard! If there is ever anything we can help with, please don't hesitate to let us know. Thank you for allowing us to serve you!!

Rated 2 out of 5 stars

My deliveries are right on time

My deliveries are right on time, but I think too close together. I have to skip a week in order to eat all the previous meals up before receiving more meals. The dinner meals are good, but the breakfast scrambled egg meals aren't palatable because the eggs are dry and crumbly no matter what heating method I use. I recommend discontinuing the scrambled egg meals. Another suggestion would be to use dry ice packs instead of gel packs, which would make the weight of the shipment much lighter and ecominical for the company to ship. Gel packs cannot be poured into the drain. They cause plumbing damage. When gel packs are thrown in the trash they are very heavy. Dry ice on the other hand dries up and is so easy to get dispose of, and only the plastic bag is left, no sticky heavy gel.

September 21, 2025
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Reply from ModifyHealth

Karen,

We appreciate you taking the time to leave us an honest and open review. To note a few things, we can always adjust your account to a bi-weekly schedule (or more) if the weekly frequency is a bit much for you and you don't care to keep skipping every other week. I will pass along your feedback on the egg-based breakfast meals of course, and rest assured our "gel packs" are not at all gel packs. We use all 100% environmentally, food, and people friendly materials. The ice packs you're receiving are a water-soluble solution and fully capable of going down the drain, right into the garden or even in the trash can, safely! I do hope this helps and if there is anything else we can assist with please do not hesitate to reach out to our incredible Customer Care team. Be well!

Rated 5 out of 5 stars

I love the way y’all have the heart

I love the way y’all have the heart, healthy menu good for cholesterol issues and with low sodium entrees. The fewer the ingredients the better as far as I’m concerned.

September 17, 2025
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Reply from ModifyHealth

Diane,

Keeping a clean and easy to read recipe is extremely important for us, too. We keep the ingredients around 10-11 and make sure anyone reading them knows exactly what it says. Your health and safety will always be most important to us. Please never hesitate to reach out if we can help. Be well!

Rated 5 out of 5 stars

Customer service was great

Customer service was great. The gal that helped me made it very easy to change to another plan. Your food has been the best I have tried.

September 14, 2025
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Reply from ModifyHealth

Peg,

Thank you so much for such a wonderful review. We really love the meals, too and our Customer Care team is top notch - best of the best if you ask me! We are honored to serve you and wish for many more years of ease and health, together!

Rated 5 out of 5 stars

food is great and on time

September 16, 2025
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Reply from ModifyHealth

Frederick,

And we love to hear it! Your health, safety and satisfaction are top priorities for us here at ModifyHealth. If we can ever help, please let us know. Be well!

Rated 5 out of 5 stars

Healthy, easy and tasty.

It is so nice to always having a healthy, tasty meal that meets my dietary needs available and ready in minutes! Thank you for making my life healthier and easier!

September 15, 2025
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Reply from ModifyHealth

Kelly,

This is exactly why we do what we do! It is an absolute honor to prioritize your health needs and improve your life all around. Though we are biased, we quite love the meals ourselves. Please never hesitate to let us know if we can adjust or assist in some other way!

Rated 5 out of 5 stars
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Reply from ModifyHealth

Mark,

We couldn't agree more. Thanks for leaving us a wonderful review. Please never hesitate to reach out to our incredible Customer Care team should you need any assistance. Take care!

Rated 4 out of 5 stars

Comments on using low FODMAP

When following low FODMAP - it is convenient to use their meals, knowing it meets the guidelines for low FODMAP. I was out of town for 5 days staying at a relative’s house, while they were gone. But gone for 4-5 hours a day with a sick relative. So not really time to prepare meals . So I ordered the meals to be delivered there. So that was great ! I am finding which meals I like with ordering many different ones . The flavoring is good. My complaint is that some seem less filling than others & I would like more vegetables. It’s good to supplement the meals with a salad or more vegetables. I do appreciate the calories being kept in a reasonable range.

September 15, 2025
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Reply from ModifyHealth

Kathy,

Thank you so much for taking the time to leave us a review with such a busy schedule - and a great one at that! It is our honor to be able to support you through your health and nutritional needs while being so active and pressed for time. Low FODMAP can be very difficult to cook for and it's our pleasure to make that so much easier for you. Here's to a long and happy relationship.

Rated 4 out of 5 stars

Food is very good

Food is very good. Good portions. However, the film covering each dish is very hard to peel. Most times I either stab the plastic with a knife or have to use scissors.

September 9, 2025
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Reply from ModifyHealth

Ingrid,

It's great to hear you enjoy our food as much as we do! You've got the right idea; we will always advise you to use a sharp knife or a good pair of kitchen scissors to get into that yummy food. Please keep an eye out for a total revamp of our current packaging that we hope will make it a bit easier without sacrificing the integrity of our meals in shipment. Be well!

Rated 1 out of 5 stars

Terrible delivery, cancel service

Despite me leaving a gate open, the package was left in my bushes and has been outside all night. Please cancel my subscription I don’t want anymore deliveries

September 9, 2025
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Reply from ModifyHealth

Michael,

It can be very difficult to maintain an efficient and satisfactory delivery process when we are relying on a third party for shipping needs, but we will always put your experience at the forefront and try to find suitable resolutions when you reach out. I'm sorry to hear you had a poor experience with UPS's delivery, though we hope you were able to enjoy the healthy and delicious meals. Please never hesitate to reach out and let us know if we can help.

Rated 5 out of 5 stars

The process as a whole was excellent

The process as a whole was excellent. The menu selections were very good as well as the quality of food. Cooking instructions are clear and easy to follow. And the value is what you want.

September 9, 2025
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Reply from ModifyHealth

Randall,

We love to hear this! Our customer service team is the best of the best and our food is pretty darn delicious if we do say so ourselves. We thank you for leaving us a phenomenal review and the opportunity to serve you. Take care!

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