AVOID AVOID Dreadful company, my partner bought a dress , completely wrong size arrived but they insisted on returning it to China at her expense. Slow communication, in the end out if frustration I... See more
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Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... See more
Company replied
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... See more
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... See more
Company replied
Company details
Written by the company
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Contact info
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, United Kingdom
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3.2
Average
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A lovely chemise
Great quality material . Looks lovely on . Very pleased with it and the price too
June 8, 2023
Reply from Modora
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day. :)
Reply from Modora
Thank you for your positive feedback! We're glad to hear that you were happy with your purchase and that it arrived quickly.
Great delivery experience
March 22, 2023
Reply from Modora
Thank you for your 4-Star review! If you have any feedback on how we can make this a 5-star review, we’d love to hear from you!
FOR my very first experience with…
FOR my very first experience with Modora, it has turned out to be excellent. I knew what I wanted in design and the technical details of the garment l. I put this into my google search and up popped exactly what I was looking for. I subscribed as it was not a brand I was familiar with.
I was alerted to the special mother’s day price drop. Where I purchased my garment and from the press button. It’s been ultimately The top for communications/delivery speed/points and my garment was excellent and exactly What I wanted. Got my eye on two more items. Well done Mordora
March 16, 2023
Reply from Modora
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day. :)
Happy Customer
Amazing experience with Modora. They have a beautiful range of stylish and elegant pieces. Definitely would recommend checking them out. Loved my overall experience with the brand from placing my order to receiving my parcel it was a smooth and swift transaction. Thank you to Modora and the team keep up the hard work 🫶🏻
January 25, 2023
Reply from Modora
Hi Halima,
We are thrilled to hear that you had an amazing experience with Modora and that you loved our range of stylish and elegant pieces. Our team is dedicated to delivering the best possible service to all of our customers, and we are grateful for your recognition of our hard work.
Thank you for your support and we look forward to serving you again in the future.
Sincerely,
Customer Excellence Team
Modora UK
Excellent stuff and quick service.
My experience is here about that delivery was super speedy and on time. The cloth stuff quality is excellent .beautiful design. and super comfy and soft. i love the quality of stuff this brand.
January 16, 2023
Reply from Modora
Hi Sonam,
Thank you so much for taking the time to write us such a wonderful review. Your kind words truly made our day. We are always looking for opportunities to exceed our customers' expectations. And with your feedback, it's clear our customers are noticing our efforts.
Thanks & Regards,
Modora UK
Love my scarf the material and colour…
Love my scarf the material and colour are beautiful.
December 23, 2022
Reply from Modora
Thank you for your review. It felt great to hear that you are happy and satisfied with our products and services.
Have a good day!
Reply from Modora
Thank you for your review. It felt great to hear that you received your scarf quickly and that you think it is lovely. Thank you for choosing Modora. Look forward to your next purchase.
Excellent customer service!
Really good customer service and very high quality item.
I ordered a pair of jeans for my daughter and I was a bit late in returning them as it was out of their 30 day return policy due to the fact that it was Christmas. Modora accommodated the fact that it was over the Christmas period and allowed the return. The communication with Modora was excellent and they kept me informed every step of the way. I can’t recommend this company highly enough. Oh and the jeans are beautiful!! Thank you Modora.
December 31, 2022
Unprompted review
Reply from Modora
Hello Eva,
We are glad to hear that you had a positive experience with our customer service and that you were pleased with the quality of the jeans that you ordered for your daughter. We apologize for any inconvenience caused by the delay in returning the jeans, but we are glad that we were able to accommodate the return despite it being outside of the usual return period. We are thrilled to hear that the Modora's jeans are beautiful and that you are happy with your purchase. We hope to see you again soon.
Sincerely,
Customer Excellence Team
Reply from Modora
Thank you so much for the positive review! We are glad that you love your oodie and think it is gorgeous. Thank you for choosing Modora.
Parcel addressed incorrectly, little help from Modora.
Rewritten for brevity:
My order was delivered to the wrong address. I had to contact Royal Mail myself to confirm this. Eventually Modora provided me with the address it had been delivered to. It was addressed incorrectly by Modora but luckily it was in the same building as me and had been sitting in a hallway for 10 days. It took me several emails and 2 long phonecalls to royal mail to find this out. The jeans looked fine although I did not try them on as I'm returning the items just because I'm a little bit stressed and I will be away for xmas. I will update when the refund comes through.
December 11, 2022
Unprompted review
Reply from Modora
Dear Caitlin,
We are sorry to hear your experience wasn’t great with Modora.
Please note we replied in a timely manner and provided proof from Royal Mail which was tracked delivery as we only do tracked and signed for. Delivery was made to that address and signed for.
Beyond that we are sorry but Modora is unable to do anything more. Our insurance is unable to cover losses where delivery is made to the correct address and signed for.
I appreciate your understanding.
Modora
Good service and great value product
The parcel was received in timescales as expected (I paid for next day delivery). The bag I bought was excellent quality for the price and I was very happy with it. The bag was unique and I couldn’t find anything similar anywhere else.
November 27, 2022
Reply from Modora
Dear Frances,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products.
Thanks & Regards,
Modora UK
Easy to order online
Easy to order online, prompt delivery and item was exactly what it said it was.
Good service, would use again
November 23, 2022
Reply from Modora
Thank you for putting your trust and confidence in Modora. We truly appreciate that!!
Sincerely,
Customer Excellence Team
Great customer service would definitely…
Great customer service would definitely order from Modora again
December 10, 2022
Reply from Modora
Dear Customer,
Your satisfaction is our priority. We are glad we could get it done for you.
Excellent service from start to finish…
Excellent service from start to finish & I LOVE my bag ☺️
December 8, 2022
Reply from Modora
Thank you for providing us with valuable feedback!
Reply from Modora
Thank you for taking the time to rate our site. We are more than happy to hear you had a good experience.
Reply from Modora
Thank you for your review. It felt great to hear that you are happy and satisfied with our products and services.
Delivered in good time
November 2, 2022
Reply from Modora
Thank you for taking the time to rate our site. We are more than happy to hear you had a good experience.
I ordered a top it was OK but the…
I ordered a top it was OK but the delivery time was ridiculous it took a week and a day to get the item by that time l no longer needed it couldn't be bothered with the stress of sending it back. The company is based in the UK and the postal strike was not on at the time of my order.
October 22, 2022
Unprompted review
Reply from Modora
Dear Customer,
First of all, we are extremely sorry for your issues. Due to standard delivery, it takes 3- 5 working days to arrive.
Reply from Modora
We are so grateful for your kind words. Thanks for sharing your review with us.
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