Great customer service; pro bi fins ( fiberglass) fins made it to me in Seattle in about a month after ordering. Swam for over an hour in the pool yesterday. Foot pocket fits great and just need to br... See more
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Review summary
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Reviews shaping this summary
I bought one of the Molchanov float and I don't regret, it's big and robust. Unfortunately I've lost the oral inflation tool, so I could top-up the float in air anymore, but Molchanov sent me a new... See more
Company replied
The CORE silicone monofin is great. Comfortable, easy to put on and take off. I appreciate that it is small enough to use in a shared lane but powerful enough to feel like a real monofin. I purchased... See more
Company replied
I give five stars because all the products I purchased from Molchanovs.com are of very good quality, and I have absolutely no regrets about the price. The customer service is very helpful. I thank Ann... See more
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Company details
Written by the company
Molchanovs International is dedicated to sharing our passion for freediving with the world. Our mission is to elevate the expertise of freedivers at all levels through comprehensive training programs and resources, foster vibrant global and local freediving communities that inspire and support enthusiasts, and develop cutting-edge gear that ensures the best possible underwater experience. Join us in exploring the depths and embracing the freediving lifestyle!
Contact info
22 Leedon Heights #08-32 Singapore, 26619, Singapore, Singapore
- +6589490741
- info@molchanovs.com
- molchanovs.com
4.3
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Grate content, terrible UI
Grate training and grate content. But worst UI I've seen in my life. To access your purchased course you have to enter 5 nested pages. To play a video you have to click "next" in three pages. If you want to just skim the coming videos it automatically hides them in a different "in progress" folder, forcing you to reset the whole courses.
I don't get why they make it so unnecessarily complicated. I would have preferred a simple YouTube Playlist or Drive Folder rather then 20 clicks to play one video.
May 4, 2026
Unprompted review
Packaging arrived well
Packaging arrived well, my only complaint is that there is a tiny cosmetic issue in the Molchanovs logo on the blade, a small piece of the print is missing, no larger than a pin head. The blade is not damaged so it’s purely cosmetic.
March 31, 2026
Reply from molchanovs.com
Dear Tomas,
Thank you for taking the time to share your feedback. We're glad to hear that your packaging arrived well.
We appreciate your honesty regarding the cosmetic issue with the Molchanovs logo. While we're pleased that the blade is undamaged and the issue is purely cosmetic, we understand how it can be disappointing. Please know that we take quality concerns seriously, and we'll pass this feedback along to our team to help improve our products.
If there's anything we can do to assist further, please don't hesitate to reach out.
Thank you for your understanding and support.
Safe diving!
Molchanovs team
I love my Molchanovs training fins
I love my Molchanovs training fins. They’re incredibly comfortable, even during longer sessions, and they deliver strong, efficient power in the water.
On top of that, the customer service was excellent—responsive, helpful, and made the whole experience smooth from start to finish. I’d definitely recommend these fins.
March 31, 2026
Reply from molchanovs.com
Dear Britney,
Thank you so much for your wonderful review! We're thrilled to hear that you love your Molchanovs training fins and that they provide comfort and performance during your sessions. It's also fantastic to know that our customer service met your expectations and made your experience smooth and enjoyable.
Your recommendation means a lot to us, and we're grateful for your support. If you ever need assistance or have any questions in the future, please don't hesitate to reach out.
Happy diving!
Molchanovs team
Too bad
Too bad. I purchased mermaid course but never get the delivery and track number
March 31, 2026
Reply from molchanovs.com
Hello Grace, thank you for your message — we really appreciate your feedback.
We’ve checked your account, and the program was successfully added to your dashboard right after the purchase. You can find it here:
Move Platform - Personal Flow - Training - My Programs.
Could you please check if you’re able to locate the program?
We also see that the confirmation email was delivered to your inbox on March 30, 2026 at 11:14 AM (GMT), including access details and a link to the platform.
We’re continuously working on making the platform experience clearer and more intuitive. We also appreciate you pointing this out — if any information in the confirmation email felt unclear or incomplete, we’ve shared this feedback with our team and will work on improving the clarity of our communication.
If you need any assistance, feel free to reach out to our support team via the “?” icon in the bottom-right corner of the Move platform — our colleagues will be happy to help and assist you promptly.
Molchanovs team
good product
Good product, on yt there are quality videos on exericises to do with it
February 26, 2026
Reply from molchanovs.com
Hi Mislav! Thank you for your kind words! We're glad you’re happy with the product. It's great to hear that you’re also finding helpful exercise videos.
Molchanovs team
5/5 star to product quality and…
5/5 star to product quality and customer service. The blade went loose during 1 of my dive due to probably vibration from the car during travel(didnt manage to check before use). I lost the stopper and screws, reported it immediately to customer service and right away they sent me the missing parts(free of charge).
March 9, 2026
Unprompted review
Reply from molchanovs.com
Hi Isabel! Thank you so much for your fantastic review! We're thrilled to hear that you’re satisfied with our product quality and customer service.
Regarding the blade issue, we’re glad our team could assist promptly by sending the missing parts free of charge. Your safety and satisfaction are our top priorities, and we're here to support you whenever needed.
Molchanovs team
Regular quality issues
Dear Freediving community
I would like to share negative feedback about this brand : each time I ordered goods there were quality issues (divesuit, swimsuit, lanyard)
This is also considering the high price of the goods & the shipment/customs cost which are on top.
As instructor in France, I do not recommand this brand.
There many good brands in Europe for freediving with really great advices/fit to use for cheaper prices.
Kind regards
Christophe
March 6, 2026
Unprompted review
Reply from molchanovs.com
Dear Christophe,
Thank you for taking the time to share your feedback. I sincerely apologize for your disappointment and the experience you've had with our products.
Please know that we work diligently in accordance with our warranty policy, which allows us to provide replacements for items that fall within the one-year warranty period from the date of receipt. Since both of your orders were received in 2024 and the warranty has since expired, and considering that those items are no longer in stock or available for replacement, we are unfortunately unable to offer a warranty replacement in this case.
That said, we truly value your support and feedback. As a gesture of goodwill, we offered you a discount on your next order.
Your understanding would be much appreciated, and I hope we can continue to serve you in the future.
Molchanovs team
Reply from molchanovs.com
Hi Paul! Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent experience with our customer service and that you are satisfied with our product. Your support and satisfaction mean a lot to us.
Molchanovs team
Reply from molchanovs.com
Hello Leif,
Thank you for your feedback. We understand that waiting for a refund can be frustrating, and we appreciate your patience. During this time, our support manager stayed in touch with you and provided updates regarding the timeline.
We’ve located your account and checked your request - the refund has been successfully processed on our side. Please note that, depending on your bank or payment provider, it may take several business days for the funds to appear in your account.
Thank you again for your patience while the transaction is being completed. If you do not see the funds within the expected timeframe, please reach out to us at help@molchanovs.com, and we’ll be happy to assist further.
Molchanovs team
Reply from molchanovs.com
Dear Artem! Thank you for your continued trust and support! We're thrilled to hear that you're satisfied with the quality as always. If there's anything else you need or any way we can assist you further, please don't hesitate to reach out. Our support team is always in touch.
Molchanovs team
Very pleasant communication
Very pleasant communication, quick shipment. The dina are great, it really made a difference to my trainings.
January 10, 2026
Reply from molchanovs.com
Dear Sylvia! Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our communication and shipping, Your satisfaction is our top priority, and we're glad we could contribute to your progress. If you need any further assistance or products, please feel free to contact us. We look forward to supporting you again!
Molchanovs team
The CORE silicone monofin is great
The CORE silicone monofin is great. Comfortable, easy to put on and take off. I appreciate that it is small enough to use in a shared lane but powerful enough to feel like a real monofin. I purchased one size smaller than the shoe size I normally wear, in order to ensure a snug fit, and that is working well.
January 12, 2026
Reply from molchanovs.com
Thank you for sharing your experience with the CORE silicone monofin! We're thrilled to hear that you find it comfortable, easy to use, and powerful—exactly what we aim for. Your tip about sizing is very helpful, and we're glad it's working well for you. If you have any questions or need further assistance, please don't hesitate to reach out.
Best wishes and safe diving! Molchanovs team
The products are of excellent quality
The products are of excellent quality .
The customer service is very quick to answer and very solution oriented .
January 12, 2026
Reply from molchanovs.com
Dear Thibault! Thank you for your kind words! We're delighted to hear that you’re satisfied with the quality of our products and that our customer service met your expectations. Providing quick and effective solutions is our top priority, so your feedback truly means a lot. If you ever need anything else, please feel free to reach out.
Molchanovs team
I love the mask and snorkel so much I…
I love the mask and snorkel so much I bought two more sets. The fit is very comfortable.
January 6, 2026
Reply from molchanovs.com
Dear Robin! Thank you so much for your wonderful feedback! We're thrilled to hear that you love the mask and snorkel and that the fit is comfortable for you. Your continued support means a lot to us, and we're glad you're enjoying your experience. If there's anything else we can do to enhance your snorkeling adventures, please don't hesitate to let us know!
Molchanovs team
Terrible logistics
Terrible logistics, order fins in before christmas, only one email from tracking with no update for weeks, sent 3 times question and no reaction. Shocked about this.
January 5, 2026
Reply from molchanovs.com
Dear Tonny! We are sorry for the inconvenience caused by the lack of communication you experienced. We strive to avoid overwhelming our customers with correspondence and typically provide automatic notifications, including order confirmation and tracking information once the order is shipped. Anyway, If there is ever anything unclear or if you need additional information, we highly recommend reaching out directly. We are always glad to assist and ensure your satisfaction.
According to our system, your order was placed on December 27th, 2025, and received on January 17th, 2026, which is exactly three weeks after placing the order—despite the New Year holidays observed worldwide.
Our Shipping and Returns chapter states that the standard shipping time usually takes 2 to 4 weeks. However, delays of up to 6 weeks can occur depending on factors such as the remoteness of the location, local holidays, or customs clearance.
While we aim to reply within 1-3 business days, none of the requests were ignored or left without our attention and the follow-ups were sent either the same or the second day .
Thank you again for your understanding. Having you among our customers is something we are happy for.
Molchanovs team
Great correspondence and customer…
Great correspondence and customer service when handling a slightly less straight forward shipping request
December 27, 2025
Reply from molchanovs.com
Dear Tiana! Thank you for your kind words! We're pleased to hear that our team was able to assist you effectively, even with the more complex shipping request. Customer satisfaction is our priority, and we're here to support you whenever you need.
Molchanovs team
I received my order very quickly.
December 29, 2025
Reply from molchanovs.com
Dear Sara!
Thank you for your feedback! We're glad to hear your order arrived quickly. We strive to provide fast and efficient service, and your satisfaction is our top priority. If you need anything else, feel free to reach out!
Molchanovs team
I <3 Molchanovs
Great quality, performance and amazing customer service!
December 23, 2025
Unprompted review
Reply from molchanovs.com
Dear Carl! We're delighted to hear that you're satisfied with the quality, performance, and our customer service. Your support means a lot to us, and we're here to assist you anytime. Looking forward to serving you again!
Molchanovs team
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