MollyJewelryUS Reviews 

317
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as stunning and well-made. Many highlight the incredible craftsmanship and the ability to customize items to their exact preferences. The customer service and staff are frequently commended for being excellent, helpful, patient, and responsive, making the process smooth. However, some customers noted issues with order fulfillment and communication, including packages being lost or delayed, and a lack of updates. A few people experienced product quality problems over time, such as stones falling out, plated rings tarnishing, or the item not matching expectations in appearance or size.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the beauty and quality of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service, highlighting its amazing, excellent, and top-tier... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Order

Customers had positive experiences with order, with many praising the accuracy and quality of their received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

317 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(317)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Wouldn't hesitate to buy again

Customer service was very accommodating, and helped with making some custom changes to an existing design of theirs.

The actual ring is really solid in terms of quality, I'd say much better than a ring I've purchased in the past from a bigger jewelry brand/store. Plus, it was about 1/5 the price of the bigger guys.
Really happy with the outcome, and will be a returning customer!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great creation experience and rings!

They made my engagement ring/wedding ring pair and are working on my fiancé’s wedding band. Both of my pieces are stunning and the process in creating and ordering my fiancés band has been a great experience as well. Can’t wait to receive it!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

unbeleaveable continuous customerservice

I have had open communication and accomodation including everything i need . I recieved a photoprogram image of exactly what I wanted in my price range down to the point of matching my mothers ring with 3 stones and my childrens spouses with six stones. they are using the prefered stones and metal choice that will match my other rings and help me celebrate my 50th birthday and my triplets 21st and future engagements. I have never had a company go above and beyond so thoutoughly that im beside myself with all they have done and the patience and communication that will continue as we work through my dream piece.

thankyou for all you've done.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Super responsive

Everything about MollyJewelry is great, my engagement ring is a dream and I get compliments everyday and designing my band was so easy, they are super responsive and helpful with any questions!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased an engagement ring & wedding band

I purchased an engagement ring for my fiancée and then purchased the wedding band.

I don't know much about jewelry. So, I was overwhelmed with the number of variety and options, and I needed support. Their customer service answered all my questions, patiently.

Both times, I was very pleased with their customer service support. And also, I was concern about, ... Do I get what I purchased? Both times, the answer was, ... Yes.

My overall experience with Molly Jewelry was "Excellent". Going forward, I will purchase all my jewelry (i.e., anniversary, birthday, etc.) from Molly.

I highly recommend Molly Jewelry.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had the best experience with Molly…

I’ve had the best experience with Molly Jewelry!! Firstly their rings are gorgeous. I love haw individual they are. Being an on line store I was a bit apprehensive so i decided to email with a bunch of questions including questions around my ring size. The team were so helpful answering every question with kindness and in a timely matter. Then I ordered the ring and emailed again about delivery time given I’m in a different county. The team again were very helpful looking up my order and updating me of a rough delivery time. The ring actually came early (I was so happy because it was just in time for our anniversary) and it’s absolutely perfect. Exactly as pictured and amazing quality. I’m so in love with my ring and will definitely be ordering my next ring to pair with it (already wearing my husband down 😉) thank you so so so much x

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Top notch communication

I absolutely love my ring from them. I sent it back to have the gold coating changed to pure gold and the communication from their team really settled my anxiety. They respond fast, and really make you feel heard. I can’t recommend them enough.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

custom Rings

I have purchased 2 different custom made rings. One was an anniversary ring & the other was a mothers ring. Both rings are absolutely stunning! Molly Jewelry went above & beyond helping me customize each ring. They made suggestions when I was unsure how it would look. communication through email was very efficient. I would highly recommend Molly Jewelry to anyone needing a high quality custom ring.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with a customization

I wanted to customize a stock design with a larger center stone. Customer service was very easy to work with and I'm very satisfied with the ring. It's very pretty, well made and good value for the price. I will purchase again from Molly in the future.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

I really wouldn’t order from Molly…

I really wouldn’t order from Molly jewelry again and I wish I could get my money back.
Customer service was horrible.

May 12, 2026
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Kimberly,

Thank you for sharing your feedback with us. We’re glad that we were able to connect and reach a solution that you agreed upon regarding your recent order.

We truly appreciate your patience throughout this process and want to reiterate that we take every customer experience seriously. Our goal is always to make things right when issues arise, and your input helps us continue improving our service.

Again, we sincerely thank you for allowing us the opportunity to address your concerns.

— MollyJewelryUS

Rated 1 out of 5 stars

Their product was beautiful upon…

Their product was beautiful upon arrival but after being warn only a year stones started falling out. The craftsmanship is garbage. Because it was longer than a year since it was bought they wouldn’t warrentee the lost stones or the claws tha were breaking off. Terrible to deal with.

May 8, 2026
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Natosha,

We’re sorry to hear about your experience.

As this is an organic review, we’re unable to directly identify the specific order.

Based on your name, we found a ring purchase from late 2023 and a repair record from February this year, with the repaired ring appearing to have been delivered in March. Could you please confirm if this is the order you’re referring to?

If not, kindly provide your email address or order number, and we’ll be happy to look into it and assist you in finding a solution.

Rated 2 out of 5 stars

The rings were sized incorrectly

The rings was delivered quick, and is absolutely gorgeous, however they sent me a bridal set with a completely incorrect size (I ordered for a size 6) the engagement ring is sized at almost a 6.5, and the wedding band is 6.25 we took the set to a jeweler who told us as much, and also specified that while a thinner band may feel looser, the sizes we received were totally off. I reached out to Molly jewelry about resizing options, and they said rings are made to order so for a 35% restocking fee they'd take it back to make a new one, or I take it to a jeweler to resize it myself which I am doing so.. they offered no compensation even though they made the rings the wrong size.

May 8, 2026
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Stephen, thank you for taking the time to share your thoughts with us. Upon checking, we noticed that one of our customer service representatives is already in communication with you regarding this matter, and the case is still open. Please rest assured that we will continue working with you actively to reach a suitable resolution.

Rated 5 out of 5 stars

Great customer service

Great customer service. Be sure to know what you want before purchasing. The team is glad to work with you and get the ring shipped to your door fast!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Custom wedding band!

I got my wedding band custom made from here and the design process was seamless! The designers did a great job giving me options and modifying if needed. My engagement ring is very unique but they were able to make my wedding band fit it perfectly! Also I intentionally did not want diamonds on my engagement ring so it’s nice that Molly had moissanite stones to match my engagement ring!

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, they answered my questions before placing the order, and everything went smoothly.

The ring arrived even before expected, and it was gorgeous.

April 23, 2026
Unprompted review

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