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Molo Finance Reviews 1,645

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TrustScore 4.5 out of 5

4.7

Mortgage Lender
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting that interactions are pleasant and productive, with staff members often going above and beyond to provide clear and comprehensive answers. The service is frequently described as stellar, with consumers appreciating the smooth process and the valuable support received. However, some customers also noted issues with response times and delays, with a few expressing dissatisfaction over slow updates and prolonged waiting periods for applications to progress. A small portion of people were also dissatisfied with system issues that created unnecessary delays and a perceived lack of support, particularly concerning communication and meeting deadlines.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise individuals like... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the friendly, efficient,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration with slow... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and friendliness... See more

Based on these reviews

Rated 5 out of 5 stars

I interacted with the support team ANTON on the live chat. He as simply brilliant. Helpful, very clear and very kind. He linked the two conversations we had on two separate days and was able to answer... See more

Rated 5 out of 5 stars

I recently had a wonderful interaction with Paul from the support team! His demeanor is both kind and professional, yet he maintains a friendly approach. He handles tasks with impressive speed and eff... See more

Rated 5 out of 5 stars

What an experience! Friendly staff, great products and criteria, 2 scenarios, 2 yes's from MOLO! Rex is always helpful on live chat, always quick and efficient with responses you know you can trust.

Rated 5 out of 5 stars

Really happy with our experience getting a mortgage through Molo. It was a very smooth process and our Underwriter James was fantastic at communicating. I used the chat function to iron out a few quer... See more

Company details

  1. Mortgage Lender
  2. Financial Institution

Written by the company

Molo is the first mortgage provider designed to make life easy. Real time digital decisions mean that you can focus on finding the right property for you. No branch visits and no printed paperwork.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had trouble logging in

I had trouble logging in, but Rex from Molo Chat resolved the issue promptly. He was friendly, knowledgeable, and made the entire process seamless. Excellent customer service!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

This is our first intermediary case…

This is our first intermediary case with Molo and it was a pleasure dealing with Anton today. He was friendly and very helpful, dealing with my query promptly. I look forward to doing more business with Molo.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Flexible Lender

Flexible Lender

The broker support on the live chat was great and they did not dismiss my query like some other more mainstream lenders would have. They listened, and Rex especially took the time to speak to the underwriters and get my issue resolved. Would highly recommend.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

solicitor change

i had an issue regarding the selected solicitor for my case. but the assistant, Rex, was a huge help and ensured my case was fixed from his end. great customer service from him.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Was Speaking to Rex ⭐⭐⭐⭐⭐

Was Speaking to Rex ⭐⭐⭐⭐⭐

Just had a great chat with Rex about a client I recently got approved. I was a bit unsure about the product I could place them on, but Rex confirmed everything in under 2 minutes!

It’s so refreshing to be able to speak to a real human and not just a chatbot. Thanks for the quick and solid support, Rex—definitely a 5-star experience!

#CustomerService

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Anton is excellent

Anton is excellent, very helpful and always exhausts all options before coming to a resolution - instead of just taking the easiest (and often least helpful) route.

January 15, 2025
Unprompted review

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