I wish there was an incentive for using Flexship. I have all these points from my orders but can only use $15 at a time. Can usually get better prices in the sales. Also my eyes have really been hurti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Monat products alongside PRP treatments for my scalp, and wow, what a difference! At one point, I was experiencing noticeable balding, and now I can genuinely say my hair is looking f... See more
Company replied
My hair experienced nothing but improvements from the first wash I had with Monat shampoo and conditioners. Their rejuvabeads and the oil, antifrizz lotion, body wash, and beyond! Absolutely love all... See more
Company replied
Monat is quite pricy, but it is a quality product. My hair has never grown so long and thicker! It wasn't thin to begin with so now it's bushier...but it's a positive outcome for a great product. The... See more
Company replied
Company details
Written by the company
MONAT is a privately owned multinational brand specializing in premium, naturally based haircare, skincare, wellness, and beauty products. Founded in October 2014 by the Urdaneta family—co‑chairman Luis Urdaneta and co‑founder & CEO Rayner Urdaneta—the company operates via a social‑selling direct‑sales model, empowering independent Market Partners across the U.S., Canada, UK, Europe, Australia/New Zealand. MONAT’s mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through exceptional, naturally based products; a fun and rewarding business opportunity; and a culture of family.
Contact info
10000 Northwest 15th Terrace, 33172, Doral, United States
- (888) 867- 9987
- https://monatglobal.com/contact/
- monatglobal.com
4.3
Excellent
6K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service.Churchill
Great service.
I received my products within a week from the time ordered.
The products are excellent and at a fair price.
July 1, 2025
Reply from MONAT
Rande,
We're happy to hear that you received your products quickly and that they are excellent and fairly priced. We appreciate your positive feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
the shampoo burns my scalp
July 23, 2025
Reply from MONAT
Hi Denis, Thank you for providing your feedback. We apologise to hear of your experience. None of our products should causing this reaction. If you have concerns with this, we can have a member of our Product Safety Team contact you offer support. We can also see that you recently contacted our customer service team to arrange trialing a different Shampoo. We hope you have a better experience with your new choice!
Informed of when shipments were…
Informed of when shipments were coming…. And they came on time.
Also, if I did not need a particular product when the schedule said I did, Marcelle gladly rescheduled the shipment.
June 15, 2025
Reply from MONAT
Mela Dee,
We're happy to hear that you were informed about your shipments and that they arrived on time. We appreciate that the rescheduling met your needs. Thanks for your feedback.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Duane,
We appreciate your feedback regarding the engagement and selling points. We're happy to hear that you had a positive experience.
Reply from MONAT
Sara,
We appreciate your feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
The hair and skin products are amazing…
The hair and skin products are amazing they have helped my hair grow and become healthier and my skin is glowing
July 30, 2025
Reply from MONAT
Karen,
Great! Thank you for your great feedback! We are thrilled you love the products.
Reply from MONAT
Barbara,
We're happy to hear that your hair feels healthier! Thank you for sharing your positive experience with us.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
You only need to use the smallest amount
Our team member, Selena is supportive, knowlegeable , and helpful and informative.
July 16, 2025
Reply from MONAT
Sheilagh,
We're happy to hear that our team member was so helpful and supportive! We appreciate your positive feedback and thank you!
I did not receive my Flagship order…
I did not receive my Flagship order yet. It is my first order.
July 29, 2025
Reply from MONAT
Hi Suzie, Thank you for joining us as a VIP! We see that you placed your enrollment order last month in June. Welcome to the MONAT family!
Your Flexship order is currently set to process in mid-August. If you’d like to receive it sooner, you can easily make changes by logging into your account at mymonat.com. Just click on the Flexship tab at the top, where you’ll be able to update your next processing date, edit your products, and adjust the frequency to best suit your needs.
If you need any help along the way, feel free to reach out to us at CustomerCareUSA@monatglobal.com, we're happy to assist.
Shampoo and conditioner drys out your…
Shampoo and conditioner drys out your hair more! Do not recommend
May 30, 2025
Reply from MONAT
Hey Zanianai, Thank you for providing this Feedback. We are sorry to hear your experience has not been positive so far. In this instance we would recommend reaching out to your Market Partner directly, to see if they can offer support on potentially trialing a different range of Shampoo/Conditioners. Our products suit a variety of hair types so you may get a better experience by switching this up! If you have any further concerns, you can also get in touch with our customer service team who can provide additional support - AUMonatSupport@monatglobal.com
The person over me
July 29, 2025
Reply from MONAT
Teresa,
We appreciate your feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Kristin was amazing
Kristin was amazing. She knew all the products and her confidence made me fall In love with the products. Loving the process
July 5, 2025
Reply from MONAT
Derly Merritt,
We're happy to hear that you had such a wonderful experience and that you are loving our products. We appreciate your positive feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Not really happy with the product
Not really happy with the product, just a very expensive product and don't feel that it's really doing anything.
July 21, 2025
Reply from MONAT
Hi Zolene, we're sorry to hear the product didn’t meet your expectations, we know how important it is to feel confident in what you’re using, especially when it’s a premium product.
Thank you for being a VIP customer with us since 2023, we truly value your loyalty. We noticed your most recent order was placed at the end of June. Just a quick reminder that we offer a 30-day refund policy from the date of delivery, and we’re happy to help if you'd like to explore that option or need support with product recommendations.
We also didn’t see any prior contact from you about this order, so if you’d like to discuss your experience further, please don’t hesitate to reach out to our team at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987. We're here to help and would love the opportunity to make things right.
Thanks again for your feedback — it means a lot.
LOVING MY 50’s BEAUTY
The products that I use are Awesome. I am ALL ABOUT SKIN CARE in my 50’s . And I love the compliments I receive from people.
June 11, 2025
Reply from MONAT
Yevette,
We're happy to hear that our products are awesome for your skincare and that you're receiving compliments. Thank you for your positive feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
I am really enjoying your hair…
I am really enjoying your hair products! It is a joy to work with Rachel, her knowledge of the products is amazing.
July 29, 2025
Reply from MONAT
Deanne,
We're happy to hear you are enjoying our hair products! It is wonderful to know that you appreciate the product knowledge. Thanks for your feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
The customer service is awful
The customer service is awful, waiting weeks for a refund. Weeks of chasing on web chat to get a label to return the items that I had an allergic reaction to. No communication in between to say that they’ve received the package two weeks ago to only then issue to refund when you finally get onto the web chat to chase for it.
The products made me itchy.
July 16, 2025
Reply from MONAT
We’re very sorry to hear about your experience 😔
We understand how frustrating it must have been to wait for a refund and deal with an allergic reaction. While we don’t have all the details of your case here, we take your feedback seriously and will review our procedures to ensure a smoother experience for our customers in the future 💛
I love Monet!!
I love Monet. I order the Curl Cream. I've been using it for years. I try to get more in sales, but unfortunately, I don't get them when I have extra money.
July 7, 2025
Reply from MONAT
Barbara Barber,
We're happy to hear that you love our Curl Cream! We appreciate your loyalty over the years. We regret that you sometimes miss the sales.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Helen Bain,
We're happy to hear that you love the product and our speed. Thanks for your feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.