Monday Merch Reviews 390

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often look even better in person than in photos. Many highlight the exceptional service, with staff being described as helpful, proactive, and efficient in guiding them through the process from design to delivery. The delivery service is frequently commended for its speed and reliability, even with tight deadlines and international shipments. However, some customers also mentioned minor issues, such as challenges with delivery planning towards the end of the process. A few people were dissatisfied with the quality of embroidery on logos, finding the stitching uneven and not meeting their expectations for a clean finish.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Reviewers frequently praise the... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products like tote... See more

Service

People report positive experiences with service, highlighting its fantastic nature from order placement to... See more

Staff

Consumers consistently find the staff to be highly professional, responsive, and supportive. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Monday Merch truly saved the day! We approached them with a tight deadline for an international shipment to Germany, and they handled it flawlessly. The quality of the items, specifically the tot... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. Customer success team is super attentive, friendly and supportive. Diane Trejo, Sarah van Ettinger and Anna-Maria Müller went above and beyond to make sure I p... See more

Company replied

Rated 5 out of 5 stars

Both the Sales and Customer Management teams were top notch, providing valuable advice and great recommendations on the designs, answering all our questions timely and with quality, and ensuring eve... See more

Company replied

Rated 5 out of 5 stars

The communication was always clear and straightforward. Towards the end, there were some challenges with delivery planning, but we still received all the sweaters on time. Even after delivery, when a... See more

Company replied


Company details

  1. Promotional Products Supplier
  2. Corporate Gift Supplier
  3. e-Commerce Solution Provider
  4. Promotional Item Store
  5. Storage Facility

About Monday Merch

Written by the company

All-In-One Merch Partner

Design, production, warehousing and shipping of your company merchandise and corporate gifts, all-in-one. Simply select products and let us do the rest. Learn more

Merch Packs

Create beautiful packs for employees, customers, and relations. Learn more

Merch Platform

Use our platform to manage designs company-wide, see stock levels, manage shipments, and automate merch activities. Learn more

Who we help

We help HR, Event Managers, Office Ops, Marketeers, Sales and Client Relations with organizing company merch and corporate gifts.

Get Started

Browse our products, request a quote, and get free designs in 24 hours. Browse products or get in touch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

great support with the order

great support with the order, and the client was super happy with the product

April 2, 2026
Unprompted review
Monday Merch logo

Reply from Monday Merch

Hi Ramon,
Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience with the order.
We truly appreciate your trust and look forward to supporting you again on future projects!

Rated 5 out of 5 stars

easy

easy, quick, nice updates, customer orientated and very nice !

April 1, 2026
Monday Merch logo

Reply from Monday Merch

Hi Anna,
Thank you so much for your positive feedback! We’re delighted to hear that you liked our service. It was a pleasure working with you, and we truly appreciate your support. Looking forward to assisting you again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service and high quality products. Always quick to respond to queries and requests.

April 1, 2026
Monday Merch logo

Reply from Monday Merch

Hi David,
Thank you for your positive feedback! We are so pleased to hear that you were happy with both our customer service and the quality of our products.
We truly appreciate your support and look forward to working with you again!

Rated 5 out of 5 stars

Fast, friendly and customer oriented

Oui needed some SWAG for one event. Everything was designed and well prepared by Monday Merch. I really appreciated the fast and friendly communication with the sales and account management team. Nice products and good quality.

April 1, 2026
Monday Merch logo

Reply from Monday Merch

Hi Marie,
Thank you for your positive feedback! We are so glad to hear that you appreciated working with our team. It’s also great to know you were happy with the quality of our products.
We truly value your support and look forward to working with you again! 😊

Rated 5 out of 5 stars

Top !

The product is perfect, ans team very professional. Thanks

March 31, 2026
Monday Merch logo

Reply from Monday Merch

Hello Lela,
Thank you so much for your positive feedback!
We’re delighted to hear that you’re happy with the product and that our team made a positive impression. Providing high-quality products and professional service is always our top priority.
We truly appreciate your feedback and look forward to serving you again! 😊

Rated 5 out of 5 stars
Monday Merch logo

Reply from Monday Merch

Hi Nauko,
Thank you very much for your positive feedback 😊 We are very happy to know that you liked our service. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Efficient

Efficient, and very good quality.

March 26, 2026
Monday Merch logo

Reply from Monday Merch

Hi Irina,
Thanks a lot for your feedback! 😊 We're glad everything met your expectations. Hope to work with you again soon!

Rated 5 out of 5 stars

Exceptional service and support from start to finish

We had an excellent experience with Monday Merch.

From the very first meetings, where they helped us define and choose the right gifts, to their thoughtful consultancy on the best options based on the different countries we needed to ship to, everything was handled with great care and expertise.

Even when we faced a few challenges with deliveries, their customer service was outstanding. Communication was always smooth, transparent, and solution-oriented. The team consistently focused on resolving issues quickly and effectively, which made a huge difference.

A big thank you to the entire Monday Merch team, especially Ema Štrbac and Raul Beltrá, for their support and dedication throughout the process.

March 25, 2026
Monday Merch logo

Reply from Monday Merch

Hi Natasha,
Thank you so much for your thoughtful and detailed feedback. It truly means a lot to us that you valued our support from the initial planning stages through to delivery.
We’re especially glad to hear that our team could assist you in navigating the challenges and provide solutions quickly and transparently.
It was a pleasure working with you, and we look forward to supporting you again in the future! 😊

Rated 5 out of 5 stars

Great services! And good quality!

A lot options of products. Great customer services, fast reply, very helpful. :)

March 24, 2026
Monday Merch logo

Reply from Monday Merch

Hi Kelly,
Thank you so much for your great feedback! We’re glad you enjoyed our wide product range and found our customer service helpful and responsive. We truly appreciate your support and look forward to working with you again in the future 😊

Rated 5 out of 5 stars

Very good quality product

Very good quality product! and Katrin was great help when we had some difficulties with delivery.

March 23, 2026
Monday Merch logo

Reply from Monday Merch

Hi Patrick,
Thank you for your positive feedback! We are very happy you liked the quality of our products, as well as the service. We look forward to working with you again 😊

Rated 5 out of 5 stars

Great service and a simple process

Really communicative team, who made the confusing world of merch buying way more simple. Thanks to the whole team (Lusine, Anna, Giulia) for your help- superstars!!

March 19, 2026
Monday Merch logo

Reply from Monday Merch

Hi Chloe,
Thank you for your amazing review! We are glad you liked our service and that the whole process went smoothly. We can't wait to work with you again 😊

Rated 5 out of 5 stars

Monday merch were super friendly and…

Monday merch were super friendly and professional from the start. They got me my merch a day early and communicated strongly throughout!

Amazing service and will be using them again.

March 18, 2026
Monday Merch logo

Reply from Monday Merch

Hi Jamil,
Thank you for your great review! We’re pleased you were happy with our service, communication, and delivery. Looking forward to working with you again 😊

Rated 5 out of 5 stars

Great Products and even better support…

Great Products and even better support and service throughout the whole process!
Thanks a lot.

March 16, 2026
Unprompted review
Monday Merch logo

Reply from Monday Merch

Hi Mira,
Thank you so much for such a positive review! We’re delighted to hear that you were happy with both our products and the support you received throughout the process. It was a pleasure working with you, and we truly appreciate your trust in us 😊

Rated 5 out of 5 stars

The service was excellent

The service was excellent. We received the merchandise earlier than expected, and the product quality is very good. Throughout the entire process, we were kept updated and received great support.

March 16, 2026
Monday Merch logo

Reply from Monday Merch

Hi Kusheeka,
Thank you very much for such a great review! We are happy to know that you were satisfied with our service, as well as the quality of products. We appreciate your support and look forward to working with you again 😊

Rated 5 out of 5 stars

Branded goodies - great first collaboration!

Collaborating with Monday Merch has been a true pleasure. Their clear communication, proactivity, hands-on feedback, and flexibility throughout the entire process made this a great first collaboration that certainly won't be the last one! Our deadline always remained a priority to them, while patiently maintaining a keen eye during the designing phase, right up to finalization. A huge thank you to the full team, we couldn't be happier with the end result!

March 16, 2026
Monday Merch logo

Reply from Monday Merch

Hello Lise,
Thank you very much for such a wonderful review! We’re very happy to hear that you had a great experience working with our team and that you were pleased with our service overall. We truly appreciate your support and look forward to working with you again on future projects 😊

Rated 5 out of 5 stars

Branded North Face jackets

I recently received my jackets from Monday Merch, and I’m very happy with the quality. The embroidery on the logo looks clean and well‑made, and the jackets themselves are exactly what I expected from The North Face.
The customer service was also excellent, very caring, professional, and attentive throughout the process. Overall, a great experience and a company I would gladly recommend.

March 2, 2026
Unprompted review
Monday Merch logo

Reply from Monday Merch

Hi Basma,

Thank you for sharing your feedback, and we’re sorry to hear that the embroidery on the logo did not meet your expectations. We understand how important the finishing details are, especially for a premium jacket, and we apologize for the disappointment caused.

We’ve reached out to you and offered a solution to resolve this issue, as customer satisfaction is very important to us.

Thank you again for bringing this to our attention.

Kind Regards,
Monday Merch Team

Rated 5 out of 5 stars

The service and help was great

The service and help was great! Due to being assigned a specific person that helps you from beginning to end, communication is easy and fast! Looking forward to ordering more products with you!

March 10, 2026
Monday Merch logo

Reply from Monday Merch

Hi Christianne,

Thank you so much for your positive words! We're really glad to hear that you had a great experience and that the dedicated support throughout the process made communication easy and efficient.

We truly appreciate your support and look forward to helping you with your future orders!

Kind regards,
Monday Merch Team

Rated 5 out of 5 stars

Good supported

Yasu and Mirela supported me from the very beginning all the way to the delivery of the order, which arrived well ahead of schedule and in perfect condition! I highly recommend them.

March 11, 2026
Monday Merch logo

Reply from Monday Merch

Hi,

Thank you for your wonderful feedback! We're delighted to hear that you were satisfied with our services and products. It’s great to know everything arrived ahead of schedule and in perfect condition.

Your recommendation truly means a lot to us. We appreciate your support and look forward to assisting you again with your future orders!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, we were on a very tight deadline for a corporate event and the entire team did a fantastic job of getting the order delivered in time for our event.

March 8, 2026
Monday Merch logo

Reply from Monday Merch

Hi Suki,
Thank you so much for the great review! We know how stressful tight deadlines can be, so we’re thrilled we could get everything to you in time for the event. We appreciate your support and look forward to working with you again on the next project :)

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