Mon Dessert Reviews 134

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Very poor product. There were no written instructions for the Mille Feuille so I had to keep running back and forward to the pc to watch an instruction video. The ingredients were confusingly packed... See more

Rated 5 out of 5 stars

Great variety of Dessert kits, with related equipment and dry ingredients included (for practicality and longevity, wet ingredients like egg or milk aren't shipped). An excellent way to learn ne... See more

Company replied

Rated 3 out of 5 stars

The presentation of the box I received was beautiful. The ingredients high quality but the concept of the Easter egg dessert I'm not sure about. It really needed to be for 4 plus people as it was very... See more

Company replied

Rated 4 out of 5 stars

A lovely and delightful box full of ingredients to make a Tart au Citron. The ingredients are all measured into sachets and the instructions were simple to follow. Overall a lovely and tasty lemon ta... See more

Company replied

Company details

  1. Baking Supply Store
  2. Bakery Equipment
  3. Dessert Shop
  4. Online Food Ordering Service
  5. Patisserie

Written by the company

Mon Dessert provides mixes and recipe boxes for baking enthusiasts. What makes us unique is our focus on enabling the effortless creation of a broad range of aspirational desserts, going beyond the ordinary. We remove the pain points of complex dessert making, leaving only the joy of both baking and indulging in luxurious treats.


Contact info

3.1

Average

TrustScore 3 out of 5

134 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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3.1

All reviews

(134)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Arrived late, poor instructions, awful colored macarons

Arrived late was meant to be for valentines day. So kit was too late to use. Had to buy alternative. Made the macarons, the colour was shocking. They looked like spinach, really bright green not at all attractive. They did not look a lovely pale green as pistachio should. Instructions included a raspberry ganache which was not in the kit also had ingredients for the White chocolate pistachio ganache. Videos did not have the same information or method for the chocolates I ordered. Would never buy again. Save your money buy a nice cook book and ingredients it will be cheaper and easier to follow.

April 22, 2022
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Reply from Mon Dessert

Hi Vivienne, we're so sorry to hear that our service did not live up to your expectations and we apologise for the delay in your kits arrival. Please know that we take great pride in the quality of our products, so we hope you accept our sincerest apologies for any disappointment caused. If you'd like to discuss this further, we kindly ask you to reach out to our customer service team via info@mondessert.co.uk with your order number and quote 'Trustpilot', as we'd love to help resolve this matter for you. Thanks so much for your feedback and please rest assured that your comments will be relayed back to our team to investigate. Best wishes, the Mon Dessert team.

Rated 5 out of 5 stars

Oreo Doughnuts

What a great treat these were - I loved that you received everything you needed (other than some bits like butter and eggs) and it all came in a lovely presented package, so really nice as a treat for me but also to gift someone! The doughnuts themselves were tasty and love that I now have the mould to make more of in future / to make other things of my own with! I’ve also got the raspberry rose kit but haven’t tried these yet!

April 22, 2022
Unprompted review
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Reply from Mon Dessert

Hi Emma, thanks so much for your 5 star review. We really appreciate you taking the time to leave your feedback on our Oreo Doughnuts and we'll be sure to pass your comments on to the rest of our team. We hope you have have a lovely day, The Mon Dessert Team

Rated 2 out of 5 stars

Not living up to expectations and poorly organised.

The first month (March) I received the previous month's dessert (February) which was Valentine's Day themed, so not that appropriate for March. To be fair, customer support was helpful and arranged for me to return the Feb kit and assured me that I would still receive 3 months of subscription from March.
I next received an Easter Egg kit the day after Easter... I don't know if that is the March kit or the April kit to be honest.
All seems quite disorganised, which is a shame because it's a wonderful idea, just diasppointing that I always seem to be one step behind.
So far the kits have only comprised of silicone moulds, which are ok quality not amazing and the dried goods.
Not living up to expectations in terms of the products, but a decent customer support.

April 20, 2022
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Reply from Mon Dessert

Hi Lydia, thanks so much for taking the time to leave your review. We're sorry to hear that you feel our service is not living up to your expectations. We really appreciate your comments and do acknowledge that we have experienced a few issues with our organisation due to currently going through a major rebranding and new website launch. We hope that we were able to resolve your issues promptly and we appreciate your patience whilst we work on these improvements. Please do reach back out to us if you have any further concerns and we hope you have a lovely day. The Mon Dessert Team

Rated 4 out of 5 stars

Super Great

Super Great! Continue doing it.

January 27, 2021
Unprompted review
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Reply from Mon Dessert

Hi Marku, thank you for taking the time to leave your review. We're pleased to hear you had a positive experience with our service. We hope you have a lovely day, The Mon Dessert Team

Rated 5 out of 5 stars

Very impressed

I am very impressed with the quality of the equipment and ingredients in my parcels every month. The recipies are tasty and this club is well worth the money. I highly recommend Mon dessert.

September 4, 2020
Unprompted review
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Reply from Mon Dessert

Hi Gaynor, thanks so much for your review and for recommending us! It's great to hear that you were impressed with the quality of our equipment and ingredients. We hope you have a great day, The Mon Dessert Team

Rated 5 out of 5 stars

Great!

So easy to use and fun, great way to try out new recipes!

August 28, 2020
Unprompted review
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Reply from Mon Dessert

Hi there, thanks so much for your 5 star review! We're pleased to hear you find our products fun and easy to use. We hope you have a great day, The Mon Dessert Team

Rated 5 out of 5 stars

Really good. Delicious.

We get this kit for our 9 year old son. He loved this one. It was easy to follow, delicious, and he got to use a blowtorch!

August 21, 2020
Unprompted review
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Reply from Mon Dessert

Such a great idea to do with a little one. So glad you and he is enjoying them!

Rated 3 out of 5 stars

This months dessert was a bit lacklustre

This months dessert was a bit lacklustre. The biscuit fingers were included. All you really needed to do was whip cream and assemble. I’m unlikely to use the mould again so a bit pointless. There was also info missing from the instructions like which way round the mould and biscuits should go. I’ve really enjoyed my last 3 boxes And I’m hoping next months is better.

July 19, 2020
Unprompted review
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Reply from Mon Dessert

Hi Aimee, Sorry you found the charlotte not as challenging as some of the other desserts. Do let us know how you got on with Creme brulee and the Baked Alaska!

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