Rep Nav returned all phone calls, as did his supervisor, Sean. Nav gave me a great comfort level. Everything promised was executed timely. I am very pleased with Monex's buy back policy, pick up pro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience buying my precious metals from Mr. Art C. Levine because he was very friendly, approachable, and a real professional. I was very satisfied with his honesty and integrity by do... See more
Monex makes buying precious metals very easy. My representative Don is amazing. Great guy, down to earth customer focused, pleasant professional, and patient. All in all always a great experience. Don... See more
Security Advisor Tony Arce is a true professional! He understands the value in owning physical gold (Gold Canadian Maple Leaf Coins). He explained why this is a better option than physical gold Exchan... See more
Company details
Written by the company
The Monex group of companies was founded by Louis E. Carabini in 1967 at a time when there were no gold dealers due to the 1933 federal law prohibiting gold ownership. Originally known as the Pacific Coast Coin Exchange, our initial business was primarily devoted to trade in pre-1965 U.S. silver coins and pre-1933 gold coins. At that point in time, increasing precious metals prices became evident to the investing public. For over 50 years, Monex has been one of America's trusted names in gold and other precious metals. With client transactions now totaling over $70 billion, Monex Deposit Company, established in 1987, is today America's premier precious metals dealer because of our dedication to customer service and satisfaction. Today, three generations of the Carabini family are now working with Monex, including founder Louis Carabini, his son Michael and Michael's daughters Cristina and AnnaMaria. In addition, more than 43% of Monex employees have been with the company for a decade or more. Our success and reputation have been built from long and fruitful relationships with our clients. As a result of our clients' trust in Monex, over 80% of our business is from clients doing repeat precious metals business, and about one-quarter of our new clients are referred to us by existing clients. Located in Newport Beach, California, Monex Deposit Company is home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best bullion dealer with a convenient market and competitive precious metals prices.
Monex Deposit Company has been America's Trusted Name In Precious Metals Investing for Almost 50 Years
Written by the company
- We are committed to serving your precious metals investment needs while providing the best pricing and easy two-way market
- Monex takes great pride to being home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best dealer with a convenient market and competitive precious metals prices.
Contact info
4910 Birch St, 92660-8100, Newport Beach, United States
- 800-444-8317
- support@monex.com
- monex.com
4.9
Excellent
4K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Monex Professional Service
I have been very happy with the service offered at Monex and how they have explained to me what the best value would be for my purchase.
I would recommend Monex to everyone I know.
April 9, 2026
Service
Service
My Monex representative is wonderful; however, Monex was forced to switch the depository that they use with Goldstar Trust, and they did not notify their customers. I had to ship my silver to another depository, costing over $4000, and it took over one month. During this delay, the price of gold that I was trying to buy with the sell of the silver, increased by about 5%.
Monex is great to work with, but their recommended company for handling IRA accounts, Goldstar Trust, is absolutely horrible.
March 3, 2026
ART LEVINE IS THE BEST.
ART LEVINE IS THE BEST.
Been buying from Art Levine since $12 Silver.
Call Art NOW.
April 5, 2026
The broker is always available
The broker is always available. trade is done quickly and reliabely.
Placing and receiving an order is timely
March 18, 2026
100 troy ounce bars
I called your company because I bought from Apmex before I found your company. After I found your company I was comparing price and quality of product and learned you were cheaper and handle a higher quality product. I have not received my shipment yet, but I am expecting good quality. Service was excellent. Lee was helpful and professional.
March 30, 2026
Fast and secure
Fast and secure. I have been with you for about 20 years and you never failed me.
March 24, 2026
Great service and good prices
Great service and good prices for their products! That's the best combination one could hope for!
March 30, 2026
Answers all my questions and sent info…
Answers all my questions and sent info just as was spoken about and in good time
March 27, 2026
The customer service is exceptional
The customer service is exceptional. I had another need for support from Art Levine and he is awesome. He listens and delivers on what he says he will do. Great to work with and always has my best interest in the forefront.
March 24, 2026
Unprompted review
Frank Castro worked to get me a better…
Frank Castro worked to get me a better fill on the purchase price. He has always been nice to work with
March 26, 2026
Brandon Kennedy is my MONEX rep
Brandon Kennedy is my MONEX rep. I have purchased precious metals from MONEX dating back to 2013. I bought notable amounts pf Gold, Platinum & Sliver. I recently wanted to sell my Silver & Platinum. Brandon assisted me through the whole process. My results seriously pleased me. BTW I kept my Gold and plan to keep it. I am extremely pleased with Brandyn and MONEX. I have recommended both to other potential investors@
February 9, 2026
Unprompted review
Great experience
Friendly and personable rep, easy to make transactions, great prices.
March 24, 2026
Lee made the transaction simple and a…
Lee made the transaction simple and a very positive experience.
March 24, 2026
My favorite hobby.
March 13, 2026
Sean Fallon's service.
March 20, 2026
Info for pricing silver done instantly
Info for pricing silver done instantly
March 20, 2026
Unprompted review
We have been a client of Frank Gonzalez…
We have been a client of Frank Gonzalez for many years. He never disappoints. He takes care of our needs and has never made any mistakes. We trust him a lot.
March 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.