Longtime customer (since 2019). Great range of products, very competitive interest rates, and sensible range of funds available for investment products. Great to be able to quickly speak to someon... See more
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Review summary
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Transferred in from another account a cash ISA all done in five working days and painless after opening a new cash ISA at the start of the new tax year. Suprise to see the interest paid daily, nice to... See more
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Have been with Moneybox for a few years now. I save small amounts but often. The app is really functional, giving you a projection of what you save over time, plus a comparison should you want to inc... See more
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Moneybox has a very intuitive app and easy to navigate. Like all online services, sometimes you need to speak to a real person and I found the chat function is super easy to do this. Once the AI agent... See more
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Company details
Written by the company
Moneybox is the saving and investing app that helps you turn your money into something greater. Millions of us want to achieve more with our money. But whether we’re looking to save for a rainy day, grow our money, buy a home, or even build a retirement fund, we leave it at the bottom of our to-do lists because we're not sure how to get started. This isn’t surprising. We aren’t taught about saving and investing at school, the investment industry was built to serve a minority, and it often feels like banks don’t care about helping us achieve outcomes. To top it off, the financial services industry is fragmented and confusing. This means that our money often isn’t working hard enough and our goals are much harder to achieve. So, we made a solution. We brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. We want to help people build wealth, but our mission goes beyond that. We believe that building wealth isn’t simply about accumulating more money. It’s about going after the life you want and enjoying it to the fullest, today and tomorrow. This is what it means to turn your money into something greater.
Contact info
1-2 Hatfields, SE1 9PG, London, United Kingdom
- 0330 808 1866
- support@moneyboxapp.com
- moneyboxapp.com
4.4
Excellent
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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I had an issue and this was resolved…
I had an issue and this was resolved ASAP the team are quick reliable and brilliant
April 4, 2026
Reply from Moneybox
Hi Rosie, thanks for taking the time to share your experience!
I transferred a sizeable chunk of money…
I transferred a sizeable chunk of money into a Moneybox ISA about 8 months ago. The terms stated monthly interest. 3 months ago I wanted to withdraw some of my interest, after I made the withdrawal I noticed the balance of my ISA had reduced. It transpires that I am not able to withdraw the interest unless I withdraw all the funds from the account. I feel Moneybox is withholding my money, is this even legal?
Needless to say I will be transferring my ISA funds asap.
Unhappy customer!
I’d love to know if anyone else has noticed this?
April 3, 2026
Unprompted review
Reply from Moneybox
Hi Lorraine, we’re very sorry to see your review. We can see this has been flagged for our specialist complaints team to investigate. If you would like to provide any further details or speak directly with a member of our team, please don’t hesitate to contact us.
Not happy that I opened a variable rate…
Not happy that I opened a variable rate ISA due to possibility of rates now rising.
3 days after I transferred in 40K+ they did increase rates but not for existing customers?!!? Doesn’t this defeat the purpose of a variable ISA?!
I was going to fund with another 40K with further transfers, but as a matter of principle, I’ll now go elsewhere.
Also, only provider I’ve ever come across that you can’t future date a transfer - ridiculous!
Not happy
April 4, 2026
Unprompted review
Reply from Moneybox
Hi Tony, we're sorry to see your review. All customers with a Moneybox Cash ISA currently earn an underlying variable interest rate, along with a bonus interest rate that is fixed and applied during the bonus offer period after opening the account.
The interest rate on your Cash ISA may differ from someone else’s due to differences in when the account was opened and the terms that applied at that time. We'll be sure to pass your feedback on to our team so we can improve in the future. If you have any other questions, please let us know.
Sorted isa account
Very pleasant young man and helped and sorted my problem very quickly.
April 4, 2026
Unprompted review
Reply from Moneybox
Thanks for your 5* review!
Efficient cash ISA transfer
I recently transferred a cash ISA to Moneybox because of their competitve easy access ISA rate. The procedure was straighforward and completed in a week.
March 25, 2026
Unprompted review
Reply from Moneybox
Thank you for your review. It's great to have you on board with us!
Short Cash ISA Stay With Moneybox.
I moved my Cash ISA to Moneybox a couple of weeks ago at the rate of 4.26%. I now see the rate is 4.43% for new accounts. I messaged Moneybox to see if there was a way of getting this new rate, the answer was no. I've started the move to a new more competitive provider. Moneybox have messaged me to say that I can't transfer back to Moneybox after I transfer out, I guess this is to stop people moving straight back again at the higher rate.
I would of been more than happy to stay with Moneybox if they up the interest rate for me to get the same as the new customers get. I urge every Moneybox cash isa customer to see if they can get a better rate elsewhere and transfer out.
April 4, 2026
Unprompted review
Reply from Moneybox
Hi John, we're sorry to see your review. We regularly review our interest rates for both new and existing customers to ensure they stay competitive. From time to time, we may offer different rates to encourage even more people to make the most of their savings with Moneybox, as well as to respond to changes in the savings market.
We understand seeing a different introductory offer than what you’re getting with Moneybox can be frustrating. We'll make sure your feedback is passed on, and should any eligible promotional rates become available, we’ll let you know.
Reply from Moneybox
Thank you!
Confusing the collection dates and …
Confusing the collection dates and when investing. Not transparent enough.
April 2, 2026
Reply from Moneybox
Hi Keith, if you would like clarification on anything, please do reach out to us via the in-app chat or by emailing support@moneyboxapp.com. Our Support team would be more than happy to help!
Excellent app and range of products
Excellent app and range of products - easy to use and excellent customer service with prompt and detailed step by step instructions if needed! Ezgi from Moneybox was epic!
April 3, 2026
Unprompted review
Reply from Moneybox
Thanks for your great feedback!
Great service and very easy and helpful…
Great service and very easy and helpful to set up a new account. My customer service support person Ezgi was really helpful 😊
April 3, 2026
Unprompted review
Reply from Moneybox
Thank you for your lovely feedback!
New account
Opening my account with Moneybox was easy. Transfering my money into Moneybox was a beaze. So far all good😁
April 3, 2026
Unprompted review
Reply from Moneybox
Thank you for reviewing us!
Great tech, but other cheaper good tech exists
So, I think their app and interface is fantastic from the features I have used. Where I dislike it is that the charges for what it offers with regards to investment options is very expensive when you consider there is no advice. When alternative new comers are considered like Freetrade. Also, they offer preferential interest rates to new customers but not to existing. That behaviour I expect from utility companies but newcomer tech companies I like to think they appreciate their existing customers.
Where this leads me is that I will simply treat them as a transactional piece of tech and transfer to a better rate ISA and contribute more rather than stick with them they don’t show me loyalty I don’t show them loyalty. Simple.
Suggestion having read a few more reviews who feel the same way - prioritise existing customers, make them feel special and cared about because at the end of the day it is cheaper to retain happy profitable customers than churning new ones 👌.
April 2, 2026
Unprompted review
Reply from Moneybox
Hi there, we're sorry to see your 3* rating, but appreciate your feedback here. As a regulated service, Moneybox isn't currently able to offer financial advice. Additionally, we regularly review our interest rates for both new and existing customers to ensure they stay competitive. From time to time, we may offer a different introductory rate and duration to encourage even more people to start saving with Moneybox, as well as to respond to changes in the savings market. We'll make sure your feedback is passed on!
Slick and AI-orientated
Overall, slick and AI-orientated. The technology is indeed ingenious, but sometimes it is helpful to speak with a human.
April 3, 2026
Reply from Moneybox
Hi there, thanks for your 4* review. If you’d prefer to speak to a member of the team over the phone, you can reach us on 0330 808 1866 on weekdays from 9:30-5:00.
Excellent company
Excellent company. Easy to understand and use. Great UI.
Lot's of helpful tools and guides.
April 3, 2026
Unprompted review
Reply from Moneybox
Thanks for your great feedback!
A seamless transfer of my cash ISA .
A seamless transfer of my cash ISA .. very happy with the communication throughout. Dave
April 3, 2026
Unprompted review
Reply from Moneybox
Thanks for your review!
Quick and easy process
Quick and easy process. Everything you need to know available on the app, definitely recommend!
April 3, 2026
Unprompted review
Reply from Moneybox
Thank you for the feedback!
Can’t believe how easy to transfer over…
Can’t believe how easy to transfer over to money box. Transferred £20k ISA from my bank which is a big one. Interest from them 2.75%. Money Box double 👍 will definitely put in next years allowance 🤗. And you just watch your money grow Daily. I’m such a happy bunny Thank you money box
March 22, 2026
Unprompted review
Reply from Moneybox
Thank you so much for the 5 stars, Alistair! We’re thrilled to have you saving with us
The team at Moneybox are super helpful…
The team at Moneybox are super helpful when I had a problem with my account, that even HMRC couldn’t help me with. Jemma from Moneybox reached out to the wider team to help with my problem and it was solved! Very grateful and appreciative of their support and help.
April 3, 2026
Unprompted review
Reply from Moneybox
Hi Leah, thanks for the 5-star review! We'll make sure your feedback is passed on.
Reply from Moneybox
Thank you for reviewing us, Cristina!
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