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Money Mart (Canada) Reviews 6,752

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TrustScore 4.5 out of 5

4.7

Financial Consultant
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, patience, and supportive approach, highlighting their exceptional dedication and helpfulness. The service is frequently described as excellent, with many people appreciating the ease and speed of the application process and the quick access to funds, especially during emergencies. Reviewers also found the user experience to be very convenient and straightforward. However, some customers encountered issues with the payment process, specifically with the debit card option not working or the system not accepting their bank information. A few people also mentioned difficulties with the online support and website, and some experienced challenges with the required proof of address.

What people talk about most

User experience

People report positive experiences with user experience. Many customers found the application process to be... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent, quick, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Customer service

Clients share positive opinions on customer service, often highlighting helpful, patient, and professional... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers praise the quick and easy application... See more

Based on these reviews

Rated 5 out of 5 stars

Everyone was very, Kind, Patient and supportive. This was my first loan i've applied for, i was nervous, but they made me feel comfortable and confident during the process. Amazing work.

Rated 5 out of 5 stars

The agent i dealt with, Sanjana was exceptional. She took the time to address any questions, provide support, and walked me through the online process seamlessly.

Rated 5 out of 5 stars

Excellent service when you need a boost. Very easy to complete application and you can have the money deposited in your account almost immediately. Also the pay back amount is reduced when paid off ea... See more

Rated 5 out of 5 stars

Thank you for offering this services. It really is a big help when it comes to emergency such as topping up my rent payment for this month. It’s a huge relief.

Company details

  1. #12 of 19 best companies in Financial Consultant
  2. #1 of 1 best companies in Check Cashing Service
  3. #2 of 4 best companies in Currency Exchange Service
  4. #7 of 17 best companies in Loan Agency
  5. #2 of 2 best companies in Money Order Service
  6. #2 of 9 best companies in Money Transfer Service

Written by the company

Money Mart, is a North American financial services company that provides cash advance (payday) loans, cheque cashing, installment loans and money transfer services to people across Canada. Please provide Money Mart reviews or complaints here.

Money Mart Financial Services

Written by the company

Leave a review for Money Mart on TrustPilot.
We are a financial services company that began with the belief of putting people first. From the moment we first opened our doors, to the company we are today – we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

It is extremely helpful.

It is extremely helpful for last minute expenses to have a company that can help you out. Banks are only interested in helping out people who have a substantial investment with them.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Glitches with APP, poor communication via email

Yesterday,  I was in the middle of an online application and had technical difficulties (on my end) uploading my I.D. 

When I finally was able to upload ID then take a selfie.  It couldn't verify me and all of a sudden my application was gone and I no longer have an option to apply online and I am now forced to go into my local MM. Where I have not had a good experience with the staff and I refuse to go back there.

My first online application was approved,  then due to "glitches" on their end my application was voided. Due to not providing an email, when I had been receiving emails from them regularly throughout my application process. Then they say my phone number was associated with another customer, which I found out was my brother, which might also be the reason for my voided application.

I was never notified about the VOID application and been waiting all week for my $200 loan. 
I understand my credit wasn't the greatest, but I am employed (tax free) and because I don't claim my income, even though I've had a steady income for years my local MM denied me.
I tried using the chat feature,  which was useless. It was such a hassle dealing with Money Mart, unsatisfactory experience and will not ever recommend.

April 15, 2026
Unprompted review

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