MONEYME Reviews 

1,088
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and straightforward process for obtaining loans, often receiving approval and funds within a day. The service is frequently described as excellent, with many appreciating the helpful and professional customer support. People find the user experience easy, efficient, and hassle-free, making financial arrangements simple. However, some customers noted occasional delays in the approval process, and a few experienced difficulties with identification or linking bank accounts. A few other people also felt that customer service responsiveness could be improved, with some experiencing issues reaching support or receiving clear answers. Additionally, some encountered challenges with payment terms, such as close repayment dates, unexpected fees, or issues with account management.

What people talk about most

User experience

People report positive experiences with user experience, consistently describing the application process as... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Payment

Customers had positive experiences with payment, frequently highlighting the speed of fund transfers, with... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as exceptional, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No fuss, no nonsense, as long as you tick the boxes, MONEYME gets it done for you. I was shocked and amazed when I was approved for a personal loan in a matter of minutes. Highly recommend MONEYME f... See more

Rated 5 out of 5 stars

Had a previous plan and requested for refinancing that loan. It was approved in less than 24 hours and money transferred same day. Receptionist whom I spoke with was extremely helpful. Service with Mo... See more

Rated 5 out of 5 stars

I didn’t deal with moneyme directly it was through a broker and everything seemed to go through easily enough! Because I’m not completely computer literate it took a bit of help from my broker to get... See more

Rated 5 out of 5 stars

The process was so easy. The staff so helpful and friendly. It took less than 24 hours from start to getting the funds into my bank account. I highly recommend Moneyme to anyone needing to re fina... See more


Company details

  1. Financial Institution
  2. Loan Agency
  3. Non-Bank Financial Service

Written by the company

At MONEYME, we’re all about saving you time and money. A better experience starts here—with bank-beating rates, same-day approvals, and standout customer service. As a proud B Corp, we’re building a business that’s better for our customers, our community, and the planet. Through our FREE CREDIT SCORE CHECK, you can check your credit score for free, track it over time, and get helpful tips on how to boost it. We also offer low-rate, award-winning PERSONAL LOANS up to $70,000 where you can get a quote in 90 seconds without impacting your credit score. If you're looking for DEBT CONSOLIDATION, you can roll your credit cards, loans, and other debt into one easy-to-manage loan to help reduce your interest rate and lower monthly repayments. MONEYME Freestyle, our digital credit card, gives you up to 55 days interest-free and zero fee options, ready to tap n’ pay the moment you’re approved. Additionally, our AUTOPAY CAR LOAN is available via dealerships and brokers, allowing you to manage your loan directly in the app once approved. Copyright 2025 | MONEYME Financial Group Pty Ltd | ABN 40 163 691 236 | Australian Credit Licence Number 442218 | Credit criteria, fees, charges, terms and conditions apply.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,088)

382 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Buggy App and Surcharge Fees

I am unable to manage my loan as their app says I currently have no active loans. Been trying to reach customer service for 48 hours unsuccessfully. I was also shocked to be hit with a $9 surcharge fee because I made an EARLY payment (after being told no extra fees for early payments).

May 21, 2026
Unprompted review
MONEYME logo

Reply from MONEYME

Hi Helio,

Sorry for the delay in responding to your review.

We're sorry to hear about your experience with both the app and your attempts to reach our team. We've looked into your account and can see that you've since been in contact with our customer support team regarding your concerns.

We understand how frustrating it can be when you're unable to view or manage your loan through the app, and we appreciate you bringing the surcharge fee concern to our attention as well.

If you still have any questions or concerns, please don't hesitate to reach out to us again at feedback@moneyme.com.au or on 1300 669 059. Our team will be happy to assist further.

Kind regards,
Team MONEYME

Rated 5 out of 5 stars

Genuinely hassle free process

Dealing with Money Me was a genuinely professional and pleasant experience. Once all the required documents were submitted, the process moved along seamlessly. After approval was granted, the funds were transferred to my account almost instantly.

Great service and a truly hassle-free process.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience setting up the loan…

Great experience setting up the loan but can't seem to log into the app though despite trying to reset password/pin. Tried several times in the past week.

Update 04/06/26: thank you, the app is now working. 👍

May 17, 2026
Unprompted review
MONEYME logo

Reply from MONEYME

Hi Kirri,

Thank you for reaching out. We're sorry for not replying to your review sooner. We had a brief issue that affected the app and website access for some customers, but it has since been resolved. If the issue persists on your end, we suggest reaching out to us via feedback@moneyme.com.au with your full name, contact details, and a screenshot or recording of the issue you're experiencing. This will help our team investigate further.

Thank you for your patience, and again, we're sorry for the inconvenience.

Kind regards,
Team MONEYME

Rated 5 out of 5 stars

Seamless and fast

Seamless and fast. 2 day turn around. Obviously the better your finances the easier it is I imagine. Rate was %4 lower than my bank.

May 1, 2026
Unprompted review
Rated 2 out of 5 stars

Sole Traders / Self Employed please read.

Applying for a loan and you are self employer or sole trader?

Very disappointed with my experience with MoneyMe.

I made multiple calls to advise the application process did not correctly fit my circumstances as a sole trader, however staff repeatedly advised they “don’t really look at that anyway” and mainly use bank statements.

The system only allowed one bank account to be connected, which didn’t even include my savings account or fully reflect my financial position. The online application also appears designed only for wage earners and does not properly assess sole trader income. When I called about this, I was told I would be sent the correct form — only to receive the exact same link again.

What’s most frustrating is I already have an existing loan that is years ahead in repayments, clearly showing I can manage financial commitments and service the much smaller amount applied for. Instead of properly assessing the application, it feels like the process was automated without consideration of actual circumstances, or asking if I had additional documents to support my financial position.

Now I’m left with a credit enquiry impacting my credit score from what I believe was an incomplete and inaccurate assessment process. Feels like being punished twice.

Would not recommend for sole traders or self-employed applicants to apply direct, maybe different via brokers.

May 5, 2026
Unprompted review
MONEYME logo

Reply from MONEYME

Hi Todd,

Thank you for taking the time to share your experience. I'm sorry to hear the process felt frustrating, especially given your existing loan history with us. I can understand how important it is that your full financial picture is considered. I've reached out to you directly via email to address your concern in detail, including the steps we've taken on your behalf in regards to the credit enquiry.

If there's anything further you'd like to discuss, please do not hesitate to get in touch with us. Again, thank you and we appreciate your feedback.

Kind regards,
Mike - Senior Customer Success Specialist

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