Moneypenny Reviews 

I had my initial onboarding call with Lauri today and was very impressed! I'm excited about all the services Moneypenny offers and all of it seems to be very customizable and affordable. Lauri was very thorough, friendly and answered all of my questions. I feel very much relieved and hopeful about our business relationship going forward. I would highly recommend!!!

Very professional, always a great experience. Really appreciate this company, they do a fantastic job.

UPDATE:Management reached out to address our concerns and has committed to improved agent training and clearer communication channels moving forward.This has been a valuable learning experience. It has helped us clarify our specific requirements for an answering service, which will allow us to manage expectations more effectively.

We used MoneyPenny from September 2025 through May of 2026. Our company does not get a ton of after hours calls but when we do have one we like to have something in place. Set up was a little rough, when we started the service they started charging us from the very first day that I contacted them leaving us quite a bit of overlap with our current service. They did not give me an option to start later at that time. I had requested that our service include an action to reach a live agent and this was not implimented at the time of set up so we started getting charged for Robo calls as well. Customer service was not apologetic or accountable for these over sites and I had to fight to get these fees removed. They were pretty good for about 3 months and then the overages started comeing in. We do not get a lot of calls and our calls in the office tend to be quite short. When I started seeing calls that were hang ups or customers that refused to leave a message that were 90 to 180 seconds I called customer service again. Again there was no apologies or promise of accountability. It seems that once you become a little comfortable with their service they start running down the clock when they can. There is no explanation for the length of the calls and no credit for these calls no promise of better service and no apologies. Additionally when I signed up I was told that I could upgrade and downgrade my account when I needed to with very little notice but when I tried to downgrade my account after upgrading during a busy month they said I was locked in for 60 days. When I decided to cancel my service they charged me for an additional month even though I had verified with the agent prior to canceling when we would be billed through to avoid overlaping service again. Their policies are inconsistant and they grab money wherever they can.

Inept at its finest
They input my home address instead of the business. Multiple attempts to change on their dashboard and it never takes. Made a 1 time payment with a different credit card and now it's the default card. I didn't agree to that and there doesn't appear to be anywhere to change it back nor to delete an old card on file. Happy to take your money and lie and to my customers however

Just fed-up of the hundreds of emails these people send even after multiple requests to stop. They are single-handedly filling up inboxes. A sure way to lose customers. Added them to SPAM, BLOCK EMAIL, UNSUBSCRIBE... They just don't stop.

Thalia took her time to correct my account information, upgraded me to a better subscription, was super polite, and unbelievably helpful. I appreciate it.

We love using Money Penny at our community. Amber Johnson is an excellent account manager, she’s always responsive, proactive, and dependable. She makes herself readily available whenever needed, ensures any issues are quickly resolved, and consistently follows up to keep everything on track. Working with her has been a smooth and positive experience.

I have had the pleasure of working with Amber Johnson at a handful of properties over the past few years and she has consistently been a HUGE help. Always happy to help, quick to respond and consistent even when our companies requests are complex and quickly changing. Her help has been a key factor in the success and growth of our business - we couldnt fo it without her!!

Spoke with Marti. Very professional, courtious and knowledgable. Got my requests taken care of promptly and was really pleasant. Great Job!

Excellent customer service and support. Highly responsive.

I am very happy with Moneypenny. The team is professional, courteous, and I can depend on them to take good care of our after hour calls. Never any issues and would highly recommend them to anyone.

Brittany has been our Client Support Manager since we started with Moneypenny USA in January 2026. She has been wonderful to work with. We had a rocky start due to a few mishaps, however, she has always been responsive and worked hard to meet our needs. I can always count on her to get back to me when I need help.

Thalia was super helpful in troubleshooting why their calls were being blocked. She was very responsive and emailed promptly. Also helped do some test calls.

Thalia was extremely helpful and patient while I was getting the information needed.

The agents did not handle the calls appropriately despite having a script. The messages taken were often incomplete, did not give me enough information to know how to proceed with the call e.g. if I had to call back, or client was only inquiring, or what the inquiry was, etc. Difficult to get ahold of them. I cancelled the service and despite of the 30-day cancellation policy, they decided to charge me for 50 days beyond the cancellation. It was a waste of money and loss of potential clients. Very disappointed on the service.

Lulu Khatib is absolutely phenomenal to work with. 6 months ago I would have rated the service a 3 on a good day. With Lulu acting as our Client Engagement Manager for our accounts (we have several!) I am pleased to give the service 5 stars. She truly understands customer service and strives to find solutions quickly that can calm a customer.

Lulu was very attentive to our need and went above and beyond to ensured that our request was heard and addressed.

Moneypenny has updated their script to be more efficient for our staff and able to relay information when it affects multiple customers. Customer service has always been great!

Thalia was most helpful and patient. She made it easy. She has excellent customer service skills! Thank you very much.