Moneypenny UK Reviews 

A reliable , professional and efficient service.

Great Customer Service!
Due to a lot of structural changes over the years we found ourselves unable to access our companies account. After making contact this was reloved swiftly!

The guys chatted through what they offer with the new system and how this can be incorporated with what i do to make sure new business is not lost and existing client enquiries handles and sent to me to respond with while i'm busy away form the office.

The new system allows me to update my PA with more specific information e.g i'm away for two days on holiday, or i'm working away, my signal is not great but i will respond in the next day or so. Unlike the old system which had more generic responses, i can update my PA with details that suit how my days change. Clients have given me good feed back on the response they have got, and do not even realise this is an external service, so helps me look more professional and responsive. I have been with moneypenny now for a few years and direct all my calls to them, as this saves me time over all and allows me to respond in a productive way.

***update****
08/08/2026

Issue below satisfactorily resolved.

***update****

Disappointing end to trial

We signed up for a free trial to evaluate the service. During my annual leave, we decided internally not to proceed with a subscription as it did not work for our business. Unfortunately, rather than the trial simply ending, the service continued and we were subsequently invoiced for a paid plan with a minimum commitment period, despite never expressly agreeing to take out a subscription.

Moneypenny say they kept the service active to avoid disrupting our business, but I do not believe a business should be enrolled onto a paid contract without clear acceptance.

To make matters worse, their Credit Control team is now chasing payment for the full membership invoice, even though the subscription and minimum commitment period remain disputed. I have offered, as a gesture of goodwill, to pay a reasonable pro-rata amount for the calls handled after the trial, but I do not believe I should be liable for a subscription that I never agreed to.

The service itself was good and would suit many business but not ours, but the way the trial transitioned into a paid contract and the handling of the dispute has left a very negative impression. I would encourage anyone taking a trial to monitor the end date carefully and obtain written confirmation if you do not wish to continue

Friendly, efficient and professional service from Moneypenny. And when they couldn't answer a question on the spot, they said they'd get back to me; and did so almost immediately. We've used Moneypenny for over 10 years which speaks for itself.

Fantastic service, wonderful business manner. Important to provide a detailed 'playbook' to ensure you get the most of Moneypenny's services. Thank you Team Moneypenny!

We've used Moneypenny for nearly 20 years now and their service has been absolutely wonderful throughout! They answer all our calls in a really friendly yet professional way year after year, and are always happy to adapt their service to suit our changing needs. I can't recommend them highly enough - they've become an integral part of our business and we genuinely couldn't do without them.

Eve was very helpful when we needed to revise our plan and minutes .

Very friendly & super efficient
Thank you 🤩

We've had the pleasure of working with Eve and the Raising Pennies team at Moneypenny, and their support of our hospice has been nothing short of exceptional.

From the outset, Eve showed a genuine passion for our cause and was committed to helping us maximise every fundraising opportunity. She took the time to really understand our hospice, the communities we serve, and the difference donations make to local patients and families. That understanding translated into thoughtful, creative, and impactful fundraising initiatives that helped raise both vital funds and awareness for our charity.

Alison has been a gift from above. She is proactive, always responds quickly and is always on hand if we need anything.

Fantastic service and technical support. I contacted Moneypenny for support with moving Office 365 tenants because we really like the feature of having telephone calls transferred to MS Teams. Thomas who supported me was excellent from start to finish. Very knowledgeable and helpful and gave very clear instructions.

Great service provided by the team at MoneyPenny, very helpful in making the process smooth for us instore.

Great customer service - to us and our customers! Super professional and quick to answer any queries we have. Really appreciate the timely answer from Sophie when I reached out for advice.

Fantastic company. Really has helped our business over the years

We recently switched from Moneypenny's virtual receptionist to their AI receptionist, and I honestly couldn't fault the experience.

The whole transition was seamless from start to finish, and everyone we dealt with was so helpful, friendly and quick to respond. They made the change incredibly easy and took the time to make sure everything was set up exactly how we wanted it.

A special mention to our Account Manager, Sam Johnson, and Stacy Sinclair, who were both brilliant throughout. They were always on hand to answer any questions and made the whole process feel effortless.

We're really pleased with the AI receptionist so far and wouldn't hesitate to recommend Moneypenny to any business thinking about making the switch.

Amy Fairclough provides great customer service for our business and is very attentive to our needs.

For 10 years of dealing with MoneyPenny, they are are very responsive, very polite, very time oriented - getting answers in real time. We do not have huge amount of calls, but for the purpose MP very reliable and never let us down. While majority of our communications going thru e-mails, we cannot afford to not to have phone line communication and our initial choice of MP proven to be right. Our latest AP Jemma is very pleasant, responsive and delight to work with.

Quick and easy support call. Thomas knew exactly what to do.

Tom conducted the process brilliantly with little to no effort and absolutley no confusion as to the process. Looking forward to future requests (if and when).