Moneypenny, Jemma and her team, has been a fantastic extension of our business. The team is friendly, helpful, and always goes the extra mile to ensure callers are looked after. Knowing our calls are... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moneypenny is superb! We've been using Moneypenny to pick up overflow calls as well as out of hours calls and the PAs are brilliant, taking own initiative when needed, rather than just following the r... See more
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We've used Moneypenny for nearly 20 years now and their service has been absolutely wonderful throughout! They answer all our calls in a really friendly yet professional way year after year, and are... See more
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All the Moneypenny staff have been incredibly supportive since using their Live chat system. They have been open to receive our feedback and been collaborative in approach in making changes. Particula... See more
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Company details
Written by the company
Moneypenny is the leading customer conversations partner to businesses across the UK and US, blending exceptional people with proprietary AI technology to deliver trusted caller experiences at scale. With an award-winning culture and more than 25 years’ experience handling over 180 million conversations, Moneypenny understands where automation adds value and when only a real person will deliver the empathy, judgement and trust that define reputations. Supporting tens of thousands of clients around the clock and managing more than 40,000 conversations every day, Moneypenny goes beyond answering to fulfil caller needs, ensuring every customer contact is handled brilliantly - helping organisations respond consistently, protect their customer relationships and grow with confidence. Founded in 2000 in Wrexham, North Wales, Moneypenny has grown from small start-up into a transatlantic team of over 1,000 colleagues across the UK and US.
Contact info
United Kingdom
- 0333 202 1005
- moneypenny.com
Try Moneypenny free
4.8
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service
Excellent customer service, would highly recommend Money Penny
June 17, 2026
Reply from Moneypenny UK
Thank you for your kind review Alvin. It's a pleasure to assist you and your business
Lucie
Superb!
The team were superb - always efficient, professional, reassuring and dedicated. They were an incredible support to us.
June 8, 2026
Reply from Moneypenny UK
Aww thank you Katie. It's been an absolute pleasure supporting you and the team!
Best,
Vikki
A fantastic service!
Jemma/Moneypenny provide a fantastic service for us. They are always friendly, professional and reassuring when speaking with our clients, and they make sure messages are clear and helpful so we can follow up promptly.
They also book clients directly into our diary, which makes a real difference to our day-to-day workload and helps new enquiries feel looked after from the very first call. We really feel our clients benefit from always being able to speak to a real person, and Moneypenny help us provide that warm, responsive service even when we are busy.
June 15, 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your lovely feedback! We're delighted to hear that Jemma and the team provide a friendly and professional service. It's great to know that our support with calls and diary management helps make things easier for your team and ensures your clients feel well looked after from the very first contact. We truly appreciate your support. 😊
Business via Monny Penny
All of the member of staff at money penny are so helpful and polite!
June 15, 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your kind feedback! We're delighted to hear that you find our team helpful and polite. We really appreciate your support and will be sure to share your comments with the team.
Reply from Moneypenny UK
Thank you for your feedback! We're pleased to hear you found our service precise and easy to work with. We appreciate your support. The Moneypenny team x
Lovely phone manners
Keep up the good work, the team are all great ladies and the patients (and I) have been very happy with your work and lovely phone manners, they love having an interested and helpful person to talk too, especially when they are worried about their eyes
June 5, 2026
Reply from Moneypenny UK
Thank you so much for your kind words. We're delighted to hear that both you and your patients have had such a positive experience with our team. Providing a friendly, supportive service is incredibly important to us, especially when patients may be feeling worried about their eye health. We'll be sure to share your lovely feedback with the team. Thank you for your continued support. 😊
Outstanding service for many years - highly recommended!
We have been using Moneypenny for many years now and they have consistently delivered an exceptional level of service. They handle all our incoming calls and trasfer them to the right person seamlessy, acting like a natural extension of our own team.
Their team is always friendly, professional and reliable.
Outstanding service year after year - thank you to the whole team!
June 11, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your continued support over the years, it really means a lot to us! We’re delighted to hear that our team consistently delivers the high level of service you expect.
It’s great to know that we feel like a natural extension of your team and that your calls are handled seamlessly. Your kind words about our friendliness, professionalism, and reliability are truly appreciated.
We’ll be sure to share your feedback with the whole team, thank you again for taking the time to leave such a wonderful review.
Simply the best receptionist service…
Simply the best receptionist service ever.
I use the service in more than one business to take calls and wouldn’t be without them now.
June 11, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your fantastic feedback! We’re thrilled to hear you think our receptionist service is the best!
It’s great to know we’ve become such an important part of your day to day operations. We really appreciate your trust and look forward to continuing to support you!
Thanks again,
The Moneypenny Team
Moneypenny are top notch!
We've been using Moneypenny for 16 years and their service has been excellent throughout this time. Our account manager for the last 10 years, Jemma Gabriel, and her team have always provided us with a first class personal service. We can't recommend them highly enough.
June 11, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your incredible loyalty and kind words! We’re truly grateful to have supported you for 16 years, it means a lot to us.
It’s fantastic to hear that Jemma Gabriel and her team have consistently delivered the first-class, personal service we pride ourselves on. I’ll be sure to pass on your lovely feedback, they’ll be absolutely delighted.
We really appreciate your recommendation and look forward to continuing to support you for many years to come!
Friendly and responsive
Sophie was very quick to respond and very helpful and friendly. A first class experience.
June 11, 2026
Reply from Moneypenny UK
Thank you so much for your lovely feedback! We’re delighted to hear you had a great experience. I’ll be sure to pass your kind words on to Sophie, she’ll really appreciate the shoutout.
Good service but you have to be careful not to be overcharged
Customer service is always very good with Moneypenny.
June 10, 2026
Unprompted review
Reply from Moneypenny UK
Thanks Ruth, it was lovely speaking to you and I look forward to continuing to work with you.
Best regards
Ashleigh
Pleasant & polite
I have found Moneypenny to be very helpful; Jemma recently laid out all the options available very clearly and were willing to take on more work. The interactions I've had with them have been pleasant, polite and in a timely manner.
June 10, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your kind review! We’re delighted to hear that you’ve found our team so helpful and that your experience with us has been consistently pleasant and efficient. It’s great to know that Jemma was able to clearly guide you through your options and support you with expanding your service, we’ll be sure to share your lovely feedback with her.
Thank you again for your feedback, we’re so pleased to be supporting your business!
Warm regards,
The Moneypenny Team
Using Moneypenny and for them to deal…
Using Moneypenny and for them to deal with incoming calls has freed up time for our staff to concentrate on our clients and overall business. The quick responses and professionalism from the Moneypenny team has been fantastic and cannot fault it.
June 10, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your wonderful feedback! We’re delighted to hear that our team has helped free up valuable time for your staff to focus on your clients and growing the business.
It’s fantastic to know that our quick responses and professionalism have made such a positive impact. We really appreciate your kind words and are grateful for the trust you place in us, thank you!
quality service
everyone is very helpfull and havnt had any issues
My Pa is Julie she is very polite and always willing to help
I have been using Money penny for years and very happy
June 9, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your kind 5star review! It’s especially lovely to know that Julie has made such a positive impression, we’ll be sure to pass on your kind words to her.
We truly appreciate your loyalty over the years and are thrilled that you’ve been so happy with Moneypenny. If there’s ever anything we can assist with, please don’t hesitate to reach out.
Warm regards,
The Moneypenny Team
We've had such a positive experience…
We've had such a positive experience working with Moneypenny and in particular Morgane. She's always an email or teams call away if we've had an queries.
As a team we were invited to the Moneypenny head office which was an incredible experience. Learning about how the team works, listening in to some of our calls to understand the workflow better and touring the beautiful office!
I cant recommend them enough.
April 13, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your fantastic review!
We’re thrilled to hear you’ve had such a positive experience with Moneypenny, and that Morgane has been such a great support to you, we’ll be sure to share your kind feedback with her.
We’re also delighted that you enjoyed your visit to our head office! Thank you again for your recommendation — it truly means a lot to us. We’re so pleased to be working with you!
Best regards,
The Moneypenny Team
Great experience with money penny!
I've had a really great experience with the Moneypenny team.
I've had a consistently excellent experience with the Moneypenny team. I speak with Kerry and the team regularly and they're always friendly, and incredibly helpful. Kerry her self is very helpful and kind! The team are also amazing one person being mention which is Alex! he is brilliant, attentive and reliable when he covers!
The team as a whole has been especially when it comes to assisting with our company, no matter the request, they handle everything efficiently and quickly with a kind attitude. The communication with me and the team is immaculate which makes every interaction feel easy. everything runs smoothly with them.
June 9, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a consistently excellent experience with the Moneypenny team, in particular Kerry and Alex.
Thank you for your recommendation,
The Moneypenny Team
The team have looked after me so…
The team have looked after me so fantastically well over the years.
June 9, 2026
Reply from Moneypenny UK
Thank you so much for your kind words! We’re absolutely delighted to hear that the team has looked after you so well over the years. Providing consistent, high-quality support is something we’re very proud of, so your feedback truly means a lot to us.
We've had a fantastic experience…
We've had a fantastic experience working with Moneypenny. From day one, they've provided reliable and professional call handling, giving us complete peace of mind that our customers are always being looked after.
The team is friendly and efficient. They genuinely feel like an extension of our own business, taking messages accurately and handling calls with the professionalism we'd expect from our own staff.
We wouldn't hesitate to recommend Moneypenny to any business looking for a trustworthy and professional telephone answering service.
June 9, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your fantastic review!
We’re delighted to hear that you’ve had such a positive experience working with Moneypenny from day one. It’s wonderful to hear that the team feels like an extension of your own business.
Thank you again for your recommendation, it truly means a lot to us. We’re proud to support your business and look forward to continuing to work with you.
Best regards,
The Moneypenny Team
Superlative Team
Exceptional team who always answer calls from my clients in a friendly and professional way. They ensure I never miss any important calls from current clients or companies enquiring about my consultancy services for winning public sector contracts.
June 8, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your fantastic feedback, it really means a lot to us! We’re delighted to hear that our team is consistently providing a friendly and professional service when handling your client calls.
Warm regards,
The Moneypenny Team
Super efficient company
Super efficient company. We had some issues with an external phone provider and Lauren from Moneypenny was so quick to help us with advice and guidance on what to do!
Very easy to use and a personable team.
June 8, 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your kind review! We’re delighted to hear that you find our service efficient and easy to use. It’s great to know that Lauren was able to support you so quickly during the issues with your external phone provider, we’ll be sure to pass on your lovely feedback to her.
Thank you again for your feedback, we’re so pleased to be supporting your business!
Warm regards,
The Moneypenny Team
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