I have joned money plus energy about thirteen months ago, because British gas was overcharging me, and when you call British gas you get foreign staff members,which does not understand a word of wha... See more
Company replied
Moneyplusenergy
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See what reviewers are saying
Rhys was extremely helpful and was able to answer any questions I had, professionally and friendly. He knows the product he is selling. He was very polite and spoke very kindly. His personality sho... See more
What a refreshing change to talk to someone who could answer my questions in detail and not the scripted replys that are usually given. Rhys was friendly, patient and curtious. He took time to explai... See more
Looking forward to being able to switch from these next month, I used look after my bills and ended up with these, although price per unit is cheaper all the added charges are ridiculous, and results... See more
Company replied
They aim to please with honesty and…
They aim to please with honesty and basic good manners which is a pleasure to deal with these days.The deal offered was one we just could not refuse.
November 28, 2019
Unprompted review
Was surprised at the money I saved on…
Was surprised at the money I saved on duel fuel
November 26, 2019
Unprompted review
Great experience with this company
Great experience with this company.
Customer service answered the phone quickly and genuinely seemed excited that I was their customer!
November 21, 2019
Unprompted review
Very well explained.
November 8, 2019
Unprompted review
I would recommend money plus to anyone…
I would recommend money plus to anyone and everyone I know they are really there to help you. I am stress free because of them. I give the top marks for customer service. And top marks for well mannered, respectfully and the are willing and determined to help get you on track as stress free as possible. They are very honest advisers. They won't waste time tell what is recommended for you and also let you know what will not work and why. They are helping me and I couldn't be happier. Thanks to moneyplus. Thank you
November 7, 2019
Unprompted review
This company has switched my supply…
This company has switched my supply without my knowledge . I have had the same supplier for years . My electricity will go off today as this energy company broke my contract with my supplier without my knowledge of anything . I phoned them they was apologetic and said they would sort it straight away I have had no reply. I will see a solicitor or citizens advice today as I feel this must break some kind of data law .
November 5, 2019
Unprompted review
Reply from Moneyplusenergy
Having now looked into this matter properly we can see that this problem arose because we were given the wrong information during a switch process. Although you didn’t ask to switch, the energy meter number that we were given related to your property. It’s not right that this happened to you as neither you nor MoneyPlus Energy has in fact done anything wrong. As soon as we became aware, the regulated erroneous transfer process was triggered. Since this was brought to our attention, we have been working closely with you and your supplier to ensure that the matter is reversed.
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