Money Wellness Reviews 4,401

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and non-judgmental, making the entire process easy to understand and alleviating stress. Many people highlight the exceptional customer service, noting the patience, professionalism, and compassionate approach of the team. The service provided is often described as amazing and very helpful, with consumers appreciating the clear explanations and the ease of completing tasks. However, some customers also noted significant issues with contacting the company, experiencing long hold times, unanswered calls, and unreturned emails. A few other people also felt that information was incorrect or duplicated, leading to confusion and repeated explanations of their situation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, patience, and... See more

Service

Consumers generally report positive experiences with the service, with many expressing satisfaction and... See more

User experience

People report positive experiences with user experience, finding the process simple, straightforward, and... See more

Customer communications

Clients share ambiguous opinions on contact, with many expressing significant frustration over difficulties... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every team member I spoke to was friendly, extremely helpful & non judgmental. They made the whole process easy to understand from start to finish and kept me up to date throughout it all. I can’t tha... See more

Rated 5 out of 5 stars

Money Wellness have been absolutely incredible and helped me through one of the most difficult periods of my life dealing with financial hardship. From the very first contact, they were understandin... See more

Rated 5 out of 5 stars

Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more

Rated 5 out of 5 stars

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.


Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was easy to talk to

Was easy to talk to. No complications at all. They acted very fast and helped me resolve my problem in no tine at at. Veryone i talked to had good manners too.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

I phone this money wellness expecting a…

I phone this money wellness expecting a long and complicated process but there staff were helpful and understanding. I not very good on computer and the wellness staff talk me through it and then explain what it all ment, after around 3/4 phone call the wellness team had me feeling relieved all done with compassion and understanding, thank you

March 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look