Money Wellness Reviews 4,401

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and non-judgmental, making the entire process easy to understand and alleviating stress. Many people highlight the exceptional customer service, noting the patience, professionalism, and compassionate approach of the team. The service provided is often described as amazing and very helpful, with consumers appreciating the clear explanations and the ease of completing tasks. However, some customers also noted significant issues with contacting the company, experiencing long hold times, unanswered calls, and unreturned emails. A few other people also felt that information was incorrect or duplicated, leading to confusion and repeated explanations of their situation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, patience, and... See more

Service

Consumers generally report positive experiences with the service, with many expressing satisfaction and... See more

User experience

People report positive experiences with user experience, finding the process simple, straightforward, and... See more

Customer communications

Clients share ambiguous opinions on contact, with many expressing significant frustration over difficulties... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every team member I spoke to was friendly, extremely helpful & non judgmental. They made the whole process easy to understand from start to finish and kept me up to date throughout it all. I can’t tha... See more

Rated 5 out of 5 stars

Money Wellness have been absolutely incredible and helped me through one of the most difficult periods of my life dealing with financial hardship. From the very first contact, they were understandin... See more

Rated 5 out of 5 stars

Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more

Rated 5 out of 5 stars

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.


Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I didn’t think there was a way out of…

I didn’t think there was a way out of my debt problem and it was affecting my everyday moods. Then I was put onto Money Wellness who were brilliant with a very friendly helpful approach explaining exactly what was the right move for me which came to a positive outcome with a DRO approved. I wish to thank all at MW and will not hesitate to refer anyone I know who is in need of advice.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Proactive, Efficient & Kind

Money Wellness were very proactive and efficient, from pot of referral to a DRO application.
The agent who dealt with my case was kind, compassionate and non-judgmental of the situation. He gathered everything needed and talked me through every step and answered questions.
My application was swiftly reviewed, approved and submitted. It took me a long time to reach out, I’m so glad I did!
I felt shame and embarrassment having to reach out for help but Money Wellness treated me so well and assured me I wasn’t alone and they’ve literally helped resolve all my worries and secured me a plan. Thank You.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful from start to finish

Helpful from start to finish, didn't make me feel out of place and treated me well. I appreciate everything they've done and how much weight has come off my shoulder. Feel like i can now breathe freely now

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience with Money Wellness. From the start, they made what felt like a stressful and overwhelming situation much easier to manage. The team was professional, understanding, and never made me feel judged about my financial circumstances.
They took the time to clearly explain all of my options in a way that was easy to understand, which helped me feel more in control and confident about the decisions I was making. Communication was excellent throughout the process — whenever I had questions, they were quick to respond and always helpful.
What stood out most was their supportive and compassionate approach. Dealing with financial difficulties can be daunting, but Money Wellness made the whole experience far less intimidating.
I would definitely recommend their services to anyone who needs guidance and support with managing debt or improving their financial situation.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic people

Fantastic people, very caring and helpful i would still be in a mess if it wasnt for you i will always appreciate you help thank you

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The stress i was under with my debts…

The stress i was under with my debts was unbelievable to the poont of almost no return in myself i dunno what coupd of happend. But as soon as i spoke to the lad at money wellness n we started going through everything he explained everything in detail and he even sent me extra information to help me in my circumstances after the dro. All i can sau was the process was easy i felt comfortable and we even had a laph at times would recommend this to anyone who is under alot of stress and worried this takes that worry away with a sort of clean slate as long as u go by the guidelines. Thankyou money wellness

March 24, 2026
Unprompted review
Rated 4 out of 5 stars

Thank you so much

Helpful throughout the process, answering any questions I had. Step by step guide. This has lifted a massive weight off my shoulders when I thought I was drowning.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful company

Very helpful company
Very grateful for all the support given to help me get my debts in order and relief that I have support now with this
Thank you 🙏

March 17, 2026
Unprompted review

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