I had a horrible experience with Monogram. I ordered what was supposed to be a gift on December 19th, I even paid for expedited shipping hoping it would get to me before Christmas (because no where on... See more
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Order was taking forever to be made (over 3 weeks) but custom service was great about helping to get it shipped as quickly as possible and changing the shipping address to ensure I had it for the date... See more
I ordered four matching, personalized towels--they arrived as promised in just under a week! They got a little bit plumper after I washed them. My only suggestion would be a "mid-production" contact... See more
Be careful, Monogramonline is totally irresponsible acting as scammed. I purchased 3 bamboo book holder for my reading club, 25 days ago. During my purchased they promised the item will be delive... See more
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Ordered a cutting board for a wedding…
Ordered a cutting board for a wedding gift, didn't get it for almost 3 weeks and then it was too late for it, also cutting board was very small. Assumed it would have been bigger. Emailed to ask if I could return it, and haven't gotten an answer.
Ordered a monogrammed flag with address…
Ordered a monogrammed flag with address to use in front of our home. The monogram itself was nice but the flag material was very thin and cheaply looking. I think the flag should have printed the address on both sides.
Gifts came out better than I expected!!
Gifts came out better than I expected. Shipping was great. Gifts were much appreciated and liked. Great job!!!!
Very nice baby blankets
Very nice baby blankets, love the look and the feel. Very good job guys!!!
nice style but material is low quality
This is a very nice style with beautiful colors but very low quality of material. The fabric is of poor quality (very Thin)
What I received was not what I sent in.
College pups
We had pillows made with two photos of our dogs— they turned out great and are the perfect addition to our son’s college pile. :)
Thanks!
I ordered several items and we are so…
I ordered several items and we are so happy with them. Good job MonogramOnline.
The items were shipped quickly
The items were shipped quickly, and the pictures were perfect
Never received monogrammed pillowcase…
Never received monogrammed pillowcase although company said it was delivered. Sent a trace and found company had put incomplete address for shipping. Was reordered and arrived after my granddaughters visit. I requested shipping cost to be refunded because I then needed to Mail to my granddaughter in Missouri… never received refund or apology!
The sequin throw pillow is stunning
The sequin throw pillow cover is exquisite! Well done!
The flag was better than I expected and…
The flag was better than I expected and also for the price it is great quality! I will definitely order again
I ordered a monogramed flag
I ordered a monogramed flag. Came printed on one side only and I can see thru it!!! Pathetic!!!!! I'll never order from them again!!!
I was very Happy
Not happy at all
The picture I was using, they must of stretched it to use and I can't barely see what the picture was. I am very disappointed in my order. I will not use them again.
Exactly what I wanted.
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