Monovon Reviews 165

Scam Company. Delivered cancelled item (Shaver) have taken money and now are refusing to give a return address despite 8 lots of emails. All they do is write back and say it is very difficult and they will offer a small discount on the unwanted product. DO NOT BUY ANYTHING FROM THIS COMPANY

I read fake reviews of the Monovon Gimbal saying it is a Swedish company that produces the best value for money phone gimbal. Monovon charge in UK pounds to seem like a European company, but they are not.

The gimbal that arrived was a cheap, flimsy Chinese gimbal made by a company called Tokqi. By visiting the Monovon site, I over paid for it x3.

Avoid this company. IT'S A SCAM!!

Stay far away from this company. It has an aggressive commercial policy. Refunds are deducted and the process is long.
It's all a rip-off. Selling Chinese products at 3-4 times the price. 24 hour online customer service is just bullshit and below criticism. Helpfulness is zero just to rip you off.

I ordered what I thought was a Monovon Gimbal from their store priced at 109 GBP, I am in Australia so this equated to approx. $225 AUD. What I received was a TOKQI M01 Gimbal which is valued at approx. half of this value at other retailers.

The customer support made up some garbage about returns being troublesome and that I would have to incur the shipping costs to Hong Kong etc. So even their stated return policy is BS.
This store is a total scam do not trust it or buy anything from them EVER, unless you want to pay twice as much for something you did not even expect.
I hope this review stops someone from making this same mistake. If I could give 0 stars I would.

Ordered from this company. Package left on doorstep step, obviously went missing. Company says package signed for. Stay away. Customer services shocking.

Got these binoculars for birdwatching. They do the job, but feel a bit basic for the price point - not bad, just not amazing either.

TOTAL SCAM
STAY AWAY
everything people are saying about this site is true it’s happening to me now.
DO NOT BUY FROM THIS SITE.
Zlatka Krasenova

ATTENTION ARNAQUE.
FAITES OPPOSITION A VOTRE CARTE.

This electric shaver is the worst shaver I have ever owned, the shave is very poor leaving your face feeling like it wasn't shaved. If you try to clean it properly it is very fiddly to put it back together again. If I could I would return it, you only get two weeks to send it back and as my wife bought it for me as a present the two weeks had gone before I tried it. Do not buy one of these razors

This is little better than a scam. I ordered the shaver on the strength of a post saying after testing many Shavers this was number 1 in performance and value for money at £79.
The person who makes this claim must be on the payroll of Monovon because as soon as you use it you realise that it cannot possibly be the best. It gives a very rough, painful shave and the end result could easily be bettered by the cheapest of disposable razors.
My suggestion to anyone thinking of buying the product is save your money and buy some coarse sand paper, it is likely to be more comfortable.
I have asked them for a refund and in their sales information they say refunds will be given as long as requested with 14 days. However they have replied saying that the shaver gmhas to be sent to Hong Kong at my own cost. They also say that 15% will be deducted to cover their costs and I will also have to pay for customs clearance and import taxes. They have offered me 5% refund if I keep the item and later increased it to a final offer of 15%.
Based on my experiences and those of many others who have posted on here I would very strongly advise everyone to AVOID THIS COMPANY.

If there were a negative rating button, I would have used it. This is by far the worst product and the worst customer service I have ever experienced. They have no real return policy.

I ordered a breast pump after seeing it rated as “Number 1” on their sponsored partner website — a fact I only discovered later. The pump did not work at all. I was unable to feed my newborn because I couldn’t pump with the machine. As a result, I ended up having mastitis, my newborn lost weight, and we ended up hospitalized for several days.

When I returned home, I was still within their return policy window. However, they intentionally delayed their response by three days — just enough to push me outside of the return period — and then refused to refund my money.

Now, not only have I paid for the pump, but I also had to cover formula costs, medical treatments, hospital bills, and endured significant physical and emotional suffering for both myself and my baby.

I am preparing a formal complaint and looking into suing them.
This is the worst breast pump I have ever seen in my life.

Absolute scam!
I do not use that word lightly. Cheap rubbish sent instead of the item ordered. No returns policy. Posing as a UK based company. Thank goodness for credit card protection. PLEASE do not buy from them.

Don’t buy from them. The drill was rated no1 on a review site - how? It’s a flimsy plastic thing with a different battery to advertised. I couldn’t cancel the order even 5 mins after making it and the return instructions are as below:

Dear customer,

If you want to return the product for a refund, please note the following:
1.A 15% deduction will be made for cancellations not due to quality issues, and we do not provide return labels;
2.Our return address is different from the address on the package, and we only accept the return address we provide. If you send the package back to another address, we will not be able to receive it, and all losses will be borne by the buyer. Please do not return the product without permission.
3.You need to send the product back to Hong Kong, and you need to pay the return shipping fee, customs clearance fee and import country taxes;
4.It is recommended to fill in the customs declaration value as low as possible to avoid high taxes and fees. The customs clearance fees and taxes will be borne by you, and we will deduct them when refunding;
5.If the package is lost during transportation or is returned for other reasons (such as customs detention), we are not responsible.

Returning is really troublesome and disadvantageous to both parties. Can we provide you with 5% compensation for the order? I hope you can keep the product and no longer issue a return request. Looking forward to your reply.

Best regards,

I've cut my family's hair for years, and these are the best clippers I've owned. The motor is strong yet quiet, and the sharp blades give a lovely, smooth, even cut every time.

Just built my garden wall using this drill - it powered through old Victorian bricks easily! The hammer function is impressive, and the battery lasted the entire project. And it came with a proper UK plug.

Paid £79 for no 1 rated electric shaver,supposed to be Icelandic, but is made in China and is a cheap made item that can be be bought under different brand names for as little as £17.00 only can buy from supposed website, complete con. Do not touch Monovan products with a bargepole,read reviews first.

I ordered a shaver that was nr.1 on a test site titled The 4 Best from David Thompson from the company Monovon apparently the shaver is from China and has nothing to do with the description Mr Thomson has written the said Thompson does not answer mails it looks like l have lost 79£ Monovon also does not answer. Mails these are criminal company s and must be stopped.

These fraudsters pass off more expensive goods on their website, and then have such a complicated (and expensive) returns policy that they hope you will be fobbed off with a 5%-10% discount.
Luckily, I had bought with a credit card, and the provider agreed that their return policy is illegal in the UK.
*** If you live in the UK, and bought with a credit card, tell your provider that this company is passing off cheap products, and that their T&Cs totally break the distance selling regulations.***

Steams my XL works shirts in about 90 seconds, which is fantastic. The tank needs a refill after maybe 3 shirts, but it's already saving me around £15 a week on dry cleaning!

Read a review about Monovon Binoculars....I didn't consider my self stupid until I'd paid and the binoculars arrived!!! No reply to emails. They are second rate objects. I should of gone to Argos and got better. I'm a nurse and work hard for my money and now have a cheap second rate pair of binoculars that was for a gift.