Monport Laser Reviews 314

Monport’s support team was excellent. They responded quickly, helped me troubleshoot the issue step by step, and actually solved the problem instead of giving generic replies. It’s good to see a company that stands behind their product and takes care of customers this well. Highly recommend their service and support.

My experience with Monport Laser has been very positive. Their team was prompt and professional when I had questions about my order and setup. The responses were clear, helpful, and came much faster than I expected. It’s reassuring to see a company that values good communication and customer satisfaction. Overall, the service has been smooth and reliable, and I appreciate their attention to detail and follow-up support.

Excellent customer service. Very quick response times and was able to resolve my issue right away.

Prompt, courteous, and brief.

Great quick service!
The information sent over to adjust me lens was very helpful!

I had some problems from the start. The machine needed som in-depth deficiencies that needed expert technical support.

They provided that support and now it is up and running. I think it is going to be a good machine. I would buy from them again.

Monport support team has been great at returning my emails and resolved my issue with my Onyx R 55w laser quickly. Very happy with my machine and support service.

The support i got from monport was in my experience second to none, they followed up not once but twice to ensure my problem was resolved, which I had figured it out in the mean time. The fact is they went above and beyond any customer support service I've had period to make sure my issue was resolved. Thats outstanding and the kind of people I want to deal with.

Great customer service from Monport! I had some issues with my 80W CO₂ laser, and their team quickly helped diagnose the problem and sent replacement parts. Super responsive and easy to work with.

Had a few hiccups with the new monport 65w pro to start with. But the support at Monport was quick to offer support and got me running very smooth. I am glad I went with Monport.

Great communication with Monport while trying to decide if this was the laser for me. I'm happy with the laser so far. Only thing I would say needs improvement is the company they use to ship the freight needs better communication.

I've always had nothing but fantastic support from Monport laser. Quick replies and quick resolutions!

The customer service team has been very responsive in helping me work out any issues that arise. Despite working on the opposite side of the planet, they respond quickly to every question and point me toward valuable resources. I've learned a lot from them, not just about Monport lasers, but lasers in general.

It took me quite a few times to get to the person I finally reached, so don't get discouraged there are people that do answer you.
The person I did finally reach was right on and gave me information after each request. Please keep up the good work people out here need you.
This is a good product can't wait to get started!!

My Monport 130w co2 laser arrived in a great condition, in a created pallet. I had a few minor problems that were easily resolved by the folks at Monport Laser. I look forward to my next purchase as I expand into new markets.

An open door sensor was damaged on receipt of my new laser, making it non-functional.

The team at Monport quickly identified the issue and worked diligently to help me get my new laser up and running.

I was VERY impressed with the support I received related to and issue I had trying to reset my laser. I had heard it was challenging getting responses from customer support, but this was faster than nearly any other company I've ever reached out to. I sent an email with my issue and prepared to wait several days (or weeks) for a response. To my surprise, I received a response the next morning. They gave me some initial suggestions and then asked me to send additional information about my situation if their initial recommendations didn't work. They did a great job of helping me isolate the issue and work through my problem until I could get it solved. I feel much better about any future issues I may experience knowing the customer support team seems to truly care about getting me up and running again as soon as possible!

I had questions about shipping after my purchase and the support team answered them right away. I had a small issue and support team was there to help. The Monport Onyx-R is an excellent laser cutter for this beginner. It is built solid, looks sharp, and does a great job at cutting wood, acrylic, and etching on metal.