MadGameKeys.com Reviews 27

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have used this website a few times in recent weeks. I have bought FM 2022 for pc and an xbox game pass ultimate code, both codes were delivered via email within 5 minutes and worked perfectly withou... See more

Rated 5 out of 5 stars

Was dubious about buying a PlayStation code from an online retailer but was pleasantly surprised to find it worked without any problems. If they'd had more stock I'd have bought a few more. Recommende... See more

Rated 2 out of 5 stars

I bought a game for Xbox One and didn't receive the key - apparently old email addresses cannot receive their emails (but they told me this on..... email....). They then sent me the code manually, a... See more

Company replied

Rated 5 out of 5 stars

Doubtful qt first but there wasn't any need to be. Key delivered as promised, just make sure you check your spam mail as it didn't go to my inbox

Company details

  1. Video Game Store

Written by the company

MadGameKeys.com’s mission is to provide gamers with pure enjoyment faster and cheaper than ever before. Our vision is to be the number one choice for CD Keys for all gamers across the globe, delivering the best customer service, ensuring every gamer leaves with a smile on their face.


Contact info

4.2

Great

TrustScore 4 out of 5

27 reviews

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Rated 5 out of 5 stars

Check the region before buying

First time using the site did realize it had to be a key for a certain region,So the key I bought arrived very fast how ever it’s not a key that can be used in my region and is of no use to me. How do I go about getting it refunded? Thank you!

December 9, 2022
Unprompted review
Rated 3 out of 5 stars

Slow support

Good UI, Price and Apple Pay but support is slow - their contact us form maybe broken. Once you do get contact through support speed is OK

December 3, 2022
Unprompted review
MadGameKeys.com logo

Reply from MadGameKeys.com

Hi Ste,

Thank you for the feedback. It appears there was an issue with our contact form at the time of use. This has since been resolved.

You can always reach out to our support at support@monsterkeys.com if you have any further issues as they will always be happy to help.

Thanks,
MonsterKeys.com

Rated 1 out of 5 stars

Very slow delivery with no response…

Very slow delivery with no response from customer support.

July 19, 2022
MadGameKeys.com logo

Reply from MadGameKeys.com

Hi,

Sorry you are not happy with the service you were provided. We take onboard this feedback very seriously, as we want to ensure we provide the best service and continually improve this wherever we can.

I have just checked your order and can confirm it was dispatched on our end from our mail server. Sadly, the issue was on your mail provider's end, which is out of our control, which caused the delay in receiving your order.

I have also checked our response time, and we did respond in 2 hours. We appreciate when you really want your game, sometimes even this time is too long so we are working to bring these times down!

Can you please contact our support email using the below see if there's anything they can do make this better for you.

Email:
support@monsterkeys.com

In future, please reach out to our support if you have any further issues as they will always be happy to help.

Thanks,
MonsterKeys.com

Rated 5 out of 5 stars

Pleasantly surprised

Was dubious about buying a PlayStation code from an online retailer but was pleasantly surprised to find it worked without any problems. If they'd had more stock I'd have bought a few more. Recommended

May 3, 2022
Rated 2 out of 5 stars

Hard work

I bought a game for Xbox One and didn't receive the key - apparently old email addresses cannot receive their emails (but they told me this on..... email....). They then sent me the code manually, and I would have given 4/5 at that point.

However, the key I was sent is for the Xbox 360, not Xbox One as advertised. Yes the game "works" but it isn't what I ordered. Fortunately it was less than £10 so I won't complain further.

April 11, 2022
MadGameKeys.com logo

Reply from MadGameKeys.com

Hi,

Sorry you are not happy with the service you were provided. We take onboard this feedback very seriously, as we want to ensure we provide the best service and continually improve this wherever we can.

I have just checked your order and can confirm it was dispatched on our end from our mail server. Sadly, the issue was on your mail provider's end, which is out of our control, which caused the delay in receiving your order.

The key you were sent is an Xbox One key. There are a number of games that play on both Xbox 360 and Xbox One. Sorry if this was not what you were expecting and this wasn't Xbox One only - this is just the way it is with Microsoft.

Can you please contact our support email using the below see if there's anything they can do make this better for you.

Email:
support@monsterkeys.com

In future, please reach out to our support if you have any further issues as they will always be happy to help.

Thanks,
MonsterKeys.com

Rated 2 out of 5 stars

At least you give my money back thank…

At least you give my money back thank you very much

March 10, 2022
MadGameKeys.com logo

Reply from MadGameKeys.com

Hi,

Sorry to hear you are not happy with your order in some way. I have checked and can confirm it was sent and can confirm you never contacted us or requested a refund. I can also see a refund was never actually sent, so I think this review might be a mistake!

As always, you can contact our support email using:
support@monsterkeys.com, they are always super happy to help!

Thanks,
MonsterKeys.com

Rated 5 out of 5 stars

Brilliant service

There was a mix up with my key at first, but when I emailed them it was sorted out super fast, great customer service!

February 10, 2022
Unprompted review

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