Montarello Reviews 38

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, citing issues with items not matching website descriptions, poor quality, and incorrect sizing. The return policy was a major point of contention, with people finding it difficult to return items and often being required to send them to China at their own expense, which was not clearly stated on the website. However, some people also felt that the user experience was straightforward, from ordering to wearing the items. They appreciated the practical, comfortable, and easy-to-style nature of the clothing, noting that the clean designs made them versatile for everyday wear and easy to coordinate with existing wardrobes.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. Many customers express significant disappointment,... See more

Quality

People report ambiguous experiences with quality. Many customers express significant disappointment, citing... See more

Return policy

Clients express significant dissatisfaction with the return policy. Many reviewers highlight that despite the... See more

Order

Customers consistently express dissatisfaction with their ordering experiences. Many report significant... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the clothing comfortable,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The overall quality is solid for the price . the items feel practical and suitable for everyday wear

Rated 3 out of 5 stars

The experience was straightforward from ordering to wearing the items. The clothes are comfortable and easy to wear.

Rated 3 out of 5 stars

The clothing feels easy to wear and style. A simple combination of a top and jacket looks polished and presentable.

Rated 3 out of 5 stars

The tops feel soft and are comfortable enough to wear all day. The clean designs make them easy to pair with most pieces in my wardrobe.



Contact info

2.2

Poor

TrustScore 2 out of 5

38 reviews

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Rated 1 out of 5 stars

Do not use!

They say they will dispatch in two weeks, it took a month for the item to be delivered which was too late for the holiday I had wanted it for.
The item was too small and I am now in the process of having to send it back which I am sure is not going to be straight forward. As someone else has documented, they are asking me to measure it and take a photo. What company asks you to do that! I will wait the ridiculous cost of having to return it. I will never use them again and would advise no one else too.

UPDATE 27/3. They offered me a 70% refund and to keep the jacket IF I would consider removing my review. I see that as blackmail. What an absolute SHAM of a company, they need to be closed down. Im still waiting for the refund!!

March 18, 2026
Unprompted review
Rated 2 out of 5 stars

Poor quality

The items delivered were not of satisfactory quality, stitching was wobbly and the sleeves finished badly. Despite the website listing the Netherlands as the location, returns have to be shipped to China.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. They claim to dispatch products within two weeks. They'll send you regular emails saying that your order is on its way when it's not. My order was dispatched 3 weeks after I placed it and 4 days after they assured me they'd cancelled it because it failed to arrive in time for me to use the shoes.

It took multiple emails to get them to cancel it and it turned out they lied when they said they'd done it. I've honestly never come across such a demonstrably dishonest retailer.

AMENDMENT 17/03/26: The shoes were delivered after almost a month, while I was away on the trip I'd ordered them for. Montarello agreed to refund the order in full and asked that I amend or delete this review. This is that amendment.

February 7, 2026
Unprompted review
Rated 2 out of 5 stars

Be aware returns have to be posted to china

Please be aware returns have to be sent to china cost to return was £19-80 customer service is a joke they want you to measure the garment and send photos with measuring tape on it to see if it’s the size it claims on website I would never order from this site again

February 12, 2026
Unprompted review
Rated 2 out of 5 stars

took a long time to arrive

Unfortunately the item took longer to arrive than company stated as it was sent from China. Ordered on 31st January 2025 arrived today 16th February

February 16, 2026
Unprompted review

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