Montway Auto Transport Reviews 

Used Montway for shipping my car 3 years ago and had a great experience. Now, it seems like the company has gone downhill. I understand that there has to be some flexibility in when a vehicle is picked up, but not being able to give any time frame is ridiculous. It was also hard to speak to customer service, and I had to go through a lot of AI prompts. Given my circumstances, I now have to sell my car, which ultimately cost me thousands of dollars I don’t have. If you actually need your car for daily life, which most Americans do, I would not recommend this company. There are better options out there with more reasonable time frames for pickup.

Pushed out the pickup date. No communication since then. Customer service is non existent.

Serious Incident and Poor Handling of Claim

I used Montway Auto Transport, who assigned a third-party carrier, Transporter (USDOT# 2491003), to ship my 2025 Mazda CX-30. During transport, the vehicle above mine caught fire, and my car was damaged as a result.

Since the incident, my claim has been under review, but I have not received meaningful support or assistance during the process. I was also refused a rental vehicle while dealing with the situation.

Communication has been inconsistent, and responsibility appears to be passed between Montway and the carrier instead of being addressed directly. This has been a very stressful experience overall.

I would not recommend this service if you expect accountability or proper support when serious incidents occur.

If you decide to use Montway be flexible with your pick- up and delivery times. It may take a little while for a driver to be assigned to pick your vehicle up. Other than that everything went well.

What a terrible experience. I submitted my information for them online. I was told that my card would not be charged unless I approve the shipping once they find a transporter. I decided to go with another carrier and Montway charged me $324. I called to ask them for a credit because I was never contacted for final transport. I had tried on multiple occasions to reach them but their AI answering service is terrible. My only option was to chat with them, after a short conversations they said they would not refund so I had to contact my CC company and cancel my card.
DO NOT do business with this company.

They did a great job I know now how the business works they contract carriers to ship for them so Monterey does their job good.

Horrible company!
I would not recommend Montway to anyone needing reliable vehicle transport. My journey with Monteay 3 weeks ago when they promised me to book my vehicle from Dallas to Montana.
My vehicle was scheduled to be picked up by today, yet after a week of delays, it still has not been assigned to a carrier. Every day, I am told that they are still unable to find a carrier, despite having booked with a company that promotes itself as one of the most reputable names in the industry.
What has been most frustrating is the lack of proactive communication. I have had to call every day for updates, only to receive the same response and no clear timeline for when my vehicle will actually be picked up. The communication has been poor, and the expectations set at the beginning of the process have not matched reality.
I understand that carrier availability can sometimes be challenging, but customers deserve transparency and honest communication. Instead, I've spent a week chasing updates and hearing the same explanation without any meaningful progress or resolution.
I paid for a vehicle transport service because I needed reliable transportation of my vehicle, and Montway has failed to deliver on that expectation.
Based on my experience, this is the last company I'd recommend!

Do not use Montway

They give you a 5 day pick up window for your vehicle, but I’m now on day 14 with no pick up. No solutions. I leave for my cross country move in a day and a half with no option to keep my car in its current location. This has been the worst experience and still no carrier assigned. Terrible communication. Im calling them regularly and the last service agent I spoke to told me that calling them won’t get the car picked up any faster and I should just wait. Don’t use Montway.

Montway Auto Transport was contracted to transport my vehicle 1,221 miles. They contracted with a company called Topu Auto LLCF to move the vehicle. Upon arrival it was discovered that the emergency brake handle was extended to the highest point and the cable had been broken. The emergency brake does not work and did before transporting. It is unknown if they unloaded with the emergency brake engaged or if they pulled aggressively breaking the cable, however the brake does not stop the car from moving forward or backwards anymore. When reaching out to both companies they determined to close the incident request stating they do not do mechanical inspections and I am basically SOL to have them repair the damages. Montway Auto Transport is not good to work with as I scheduled more than a month ahead of time for a specific deadline and they pushed it out after cancelling it at least once with one of their carriers. I was left waiting for a couple days wondering if it would be transported and then found out their carrier damaged my car and will not take responsibility. Not only did the carrier driver break my ebrake there was also damage to the drivers rear wheel well that the driver attempted to mask after damaging it during unloading or whatever.

No hassles. I got my car in good condition and got no issues to report

This company is amazing! They picked up in San Diego, CA and shipped to Raleigh, NC. A couple of weeks later, life changed and they transported the vehicle from Raleigh, NC to Phoenix, AZ. All went smoothly. Highly recommend this company.

2 weeks later and still no carrier assigned and horrible customer service. When I call to ask about status, they transfer me to AI bots - try it yourself, call them during the daytime, dial #2 and you get a bot - dial #1 you get a live person for new bookings (how convenient), try to ask for update - transfer to bot. Don't recommend.

Shipped a car from FL to WA state for $2400 and received it in 10 days. Very reasonable price and efficient service. Highly recommend.

I booked a transportation for a 150k car. Let's just say the experience got worse as time went on. These brokers are notorious for getting system hacked or tipping off drivers and getting the cars stolen. They said they were not going to send the payment until they sent a dispatcher out. First off they sent the dispatcher without any communication to me at first, the car wasn't even ready for pick up. They sent no driver information, no name, no number, literally nothing.

I talked to customer service to ensure I had driver information and a pick up time ahead of time. I asked for very obvious things such as name, drivers license, tag number, and phone number just incase if it was a fake pick up. They ignored the request for drivers license or tag numbers.

So I requested to cancel (mean while I shouldn't have gotten billed in the first place). They decided to take on a cancellation charge of 250 dollars. Therefore I am going to win a credit card dispute.

Honestly... Just run from this company. Great way to get a car stolen from a company that can't even simply send contact information from a driver. Especially since it's not the transportation company directly. Find the direct transportation company and hire someone that way.

This is not the way to do business.

What a terrible experience. I had flown across country to clean out a house and ship the car across country. They gave me a 3 day window to pick up the car. On the 3rd day I called and they told me the carrier had cancelled the pickup because their truck had broken down. Montway did not contact me to tell me! They assured me I was moved up in priority and they would get something soon. I called them every day for 3 days and got the same song and dance...but no results. I had to cancel the order despite their pleading, found another company quicky as I needed to fly back across country. It gets better, they then called me 3 days in a row saying they could arrange a pickup soon if I wanted to rebook. Yea, sorry, I don't trust these guys at all. Horrible!

I have used Transporters before and it has been a great experience. The experience with Montway was terrible.
I spent four days communicating with them or I should say trying to communicate with them.
They charged my credit card for $359 and I have no idea why. I did not approve it.

I hat it when a company tells you how important you are and make promises to deliver on promises when it is too late and you have gone elsewhere for services . I understand they are a middle man but thy could be trusted broker and make things clear by communicating clearly .Be aware. Montway is terrible communicator bottom line sales company full of promises and non delivery. Signed up in April for June (which get you nothing to sign up early) and after they asked for more money to guarantee pick up and promises they would pick the car up on that date we only head from them after the guaranteed pick-up date. When we canceled them after it was too late to use them they offered a couple of pick up options.

Montway bailed us out of a situation created by another carrier. We had scheduled a pickup. We got notifications that we were all set, then we got contradictory info that we weren’t set. When we tried calling 2 days and 1 day out from our scheduled pickup. The other guys didn’t answer voice mail or answer phone calls…we say on hold for over an hour. When we did reach a person they couldn’t tells us when we’d get picked up. This was a problem because our kid was expected to get on a plane the next day to return from college. When we asked for a window for pickup the person we talked to said she couldn’t give is an answer. I asked…”so it could 2 days or 2 months?” The person said yes, she couldn’t give me a time. That is when Alex A. @Montway bailed us out. He arranged a same day pickup. Shared the agreement info and our car was delivered across county in the 5-7 business days we were promised. I liked that I could check in delivery schedule with the website chat. We have a new carrier of choice now with Montway. The other company (think cartoon bird that says beep beep and is chased by a coyote) pretty much lost our business. BTW the driver (Egor) did a great job and was flexible with delivery.

Order: 3261948. While the car was eventually picked up after many scheduling issues caused by Montway, the delivery was good and on time. Montway Supervisor and Representitives try to deliver good customer service, but did a poor job of scheduling and follow-up. They promise what you want but do not schedule as requested. My pick up was set up a month in advance for the 18th/19th and pick up occurred on the 29th when I was Gone!!!! I arranged (last minute) someone to had off the keys to the driver. A PAIN!!! Then, I was taveling across country. Had to stop at a wi-fi hotspot to authorize an addition $200 charge and new order after I already paid the quoted $1566.42. I'm over a barrel and have to pay the additional $200. Extortion!!! I constantly followed up with Montway to ensure all went without any problems. They delayed in scheduling pickup (notified me one week before my requested pick up date) then scheduled week after I requested. Promised pick up by the Sunday I flew into Connecticut, then left me to arrange someone to hand the driver the key. Nothing but excuses from Montway and screw-ups!!!!!! I plan to follow-up with the BBB.

they are just broker to make appointment for you with the carrier. ALL they did was make an appointment and it costs you 349, and only 100 is refundable, I have to cancel my appointment, and they are just gone, no replies. TOTAlly fake scam company.