montybojangles.com Reviews 67

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the deliciousness and high quality of the products, often describing them as mouthwatering, indulgent, and the best chocolates they've ever tasted. The variety of flavors is also a significant highlight, with many appreciating the diverse options available, including excellent vegan choices. Reviewers frequently commend the exceptional customer service, noting the team's kindness, professionalism, and efficiency in resolving issues and providing prompt assistance. However, some people were dissatisfied with the product quality, mentioning that some items arrived squashed, lacked cocoa powder, or tasted more like buttermilk than rich chocolate. A few other people also felt that the packaging could be improved, especially when products were intended as gifts, as some arrived damaged or wet.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the chocolates as wonderful, delicious,... See more

Quality

Consumers find quality to be positive, with many describing the chocolates as wonderful, beautifully crafted,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my friends Birthday and I knew she adored these truffles / choccie treats ! So I ordered what I thought she would like and stupidly input the wrong delivery address! I thought oh no - I’d be un... See more

Company replied

Rated 5 out of 5 stars

I’m not usually a fan of truffles, but Monty Bojangles truffles are delicious! I have a dairy intolerance and had never heard of this brand before being gifted three boxes of vegan flavours - Cocoa Ni... See more

Company replied

Rated 5 out of 5 stars

Absolutely delicious! I tried a mixed box of Monty Bojangles truffles and genuinely couldn’t put them down (RIP waistline). Every flavour was indulgent, but Berry Bubbly was hands down my favourite! T... See more

Company replied

Rated 5 out of 5 stars

Ordered the mix box of 9 different flavours. These truffles are my absolute fave! They have a dark rich yet sweet and creamy taste. Each flavour is an experience and I normally get them from normal su... See more

Company replied


Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Shop
  4. Corporate Gift Supplier
  5. Gift Shop

Written by the company

At Monty Bojangles, we create exceptional confectionery designed to bring joy and delight to chocolate lovers everywhere. We believe treats should be fun, indulgent, and, above all, enjoyed without hesitation - because great truffles are meant to be scoffed! Our mission is to deliver irresistibly delicious chocolatey truffles that ignite the senses and transport you to a world of pure indulgence. With a wide range of beautifully designed gift boxes, sharing packs, and Cat Tins, Monty Bojangles brings together unique flavours, textures, and creativity to make every chocolatey moment a celebration of pure, enjoyment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

67 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Easter disappointment.

Easter egg bought from Asda for my better half. The chocolate tastes like the Tesco Value brand, grainy and flavourless. Truffles were okay but not jump up and down exciting like Waitrose ones. Eight quid for 175g and some pretty packaging. Someone is having a laugh (not me and not my better half).

April 2, 2024
Unprompted review
Rated 2 out of 5 stars

Mother’s Day chocolates

I received a box of Monty Bojangles magnificent, the luxury selection for Mother’s Day. Upon opening them, it looked they’ve been thrown around and bashed out but still excited because they were still edible. I should add here that Monty Bojangles on my favourite chocolate. I’ve not had this selection before I wouldn’t want them again. I was really disappointed, I personally don’t believe there Anywhere near as good as the original Bojangles. Really disappointed, we decided that the only one we really liked was the pear xx

March 10, 2024
Unprompted review
Rated 5 out of 5 stars

Awesomeness

Ploughing through the truffles offfft love it, the way they crumble when bitten is orgasmic, the caramel is amazingly delicious it’s not like the others

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful chocolates … fantastic customer care x

Monty Bojangles … not only beautiful chocolate but the absolutely best customer care I’ve ever known 😊
I’d definitely say they’re 🌟🌟🌟🌟🌟 🤔 no … 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 … they go above and beyond.
Thank you so much for all the help you gave me. Astounding customer care xxxx

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Made me feel special

OK its expensive....BUT
I'm not a huge fan of packaging normally but I bought a trunk of chocolates and it actually came in a cardboard trunk that is so beautifully crafted that I will certainly use it once the chocs are eaten. The chocolates are delicious, and I'd rather pay more than eat the disappointing chocolate offered by the main chocolate suppliers, (who have certainly changed their recipes and not for the better.)
I also bought one of the cat tins and its adorable.
I cant afford to buy regularly, but for a special treat you cant beat these.
You can also get some items from amazon and I'm eagerly awaiting a set of Kit-tins chocolates from there. Very pleased with the experience.

March 29, 2023
Unprompted review

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