Montysnaturaltreats Reviews 

This company is the best for dog treats & Food. Nothing is highly coloured or full of chemicals and there is such a very wide choice. Products are well-packaged and quickly received and staff have always been extremely helpful, my dog love this food and very good service.

I want to preface this by saying the actual issue was not Monty’s fault but the way they dealt with this and spoke to me was just awful.

My parcel had no end of issues, saying they had attempted delivery when no one had turned up to my house, then saying incorrect address and getting returned to sender and then randomly after two weeks it stated delivered (it hadn’t been) to then say it was out for delivery the following day.

After speaking with someone at Montys they advised there was a glitch with Royal Mail due to the high volume over Easter and it would be delivered within 48 hours. No problem, I kept waiting. It still didn’t arrive so I asked Montys to chase it up, I then didn’t hear from them for 8 days where the tracking kept saying ‘attempted delivery but no one available’. This was very frustrating as I was available and no one turned up.

After the radio silence from Monty’s I ended up getting a reply from Charlotte who gave me a speel about how customers have a responsibility to make themselves available for delivery and they can see many attempted deliveries on the tracking. This was even more frustrating as I’d told them many times that no one had showed up.

After more than two weeks of waiting I decided to ring to ask for a refund (their policy says to wait 14 days), I basically got laughed at over the phone and ridiculed for expecting a refund. They kept repeating that it had been delivered (15 days after dispatch) even though no one could provide me any proof despite them using a signed for service. I was worried it had been delivered to the wrong place but they wouldn’t send any proof of delivery at all.

After 23 days the parcel randomly turned up and tracking was finally updated correctly. I’m glad they could see I wasn’t lying this whole time as that is how they made me feel. But from ignoring my emails to being lectured about being available to receive the parcel then being laughed at on the phone for wanting a refund, I just couldn’t believe how they thought it was acceptable to speak to me.

After the parcel sitting god knows where for over 20 days I didn’t really feel comfortable feeding these to my dogs, and honestly I didn’t want to support this company after how they treated me. When I requested to return they said they would deduct £4.99 from my refund for the cost of the initial postage and handling (I would also have to pay for the return postage) even though I know full well they can claim this back from Royal Mail as they failed to provide the service paid for.

Terrible service from start to finish and absolutely zero understanding or care.

This company is the best for dog treats. Nothing is highly coloured or full of chemicals and there is such a very wide choice. Products are well-packaged and quickly received and staff have always been extremely helpful.

Our Dog Nala has many allergies and can only really eat kangaroo meat and treats we have found so far - I had been buying the treats from eBay but came across Montys and they sell her treats at lower price with quicker delivery. Nala loves them so I'm happy

Great value for money.
My dogs love the tripe chews.
They also had the lamb spaghetti.
Much cheaper than some pet stores as you can buy bigger amounts so save money.

I run a business selling deli style treats normally marketed at dogs that are suitable for cats. Due to my usual supplier no longer stocking pate, I ordered some from Montys to check the ingredients were safe as a cat treat before placing a trade order. I requested a specific colour and font for my labels- as the website says you can- and for a proof to be provided for my approval prior to printing. I was sent a rather condescending response advising the pate was not suitable for cats. I replied to say I was well aware you couldn't feed it as a complete food and that it would be sold as a treat only. I wouldn't run my business if I wasn't familiar with cat nutrition. So it was most aggravating to then have a notification of my pates being shipped without the proof being sent. I received an oversized box with an excessive amount of cardboard used as padding, and found you have to stick the labels on yourself. I got the same bog standard colour and font they give all their trade customers, with the logo off centre and the size of the labels meaning they overlap the text once placed. All of this I could have forgiven, until I saw that they had gone to the effort of adding the words 'only suitable for dogs', which is obviously going to be off-putting to my customers! If Montys considers a tiny percentage of sweet potato in an otherwise meaty treat is going to make cats ill then the reasonable thing to do would have been to refuse the sale. Instead they took my money and focused their 'design' efforts on underhandedly making it difficult for me to sell it.

Really great range of natural dog treats, prompt delivery, good offer of sample packs to try before committing to a larger pack size. Customer service always helpful and prompt. Not cheap but the quality is excellent.

Thankyou for my wholesale purchase, the packaging and treats look great. It’s amazing to be able to get our brand on the packaging too. Great delivery and very well packaged.

Fantastic company! Wide range of treats and chews as well as flavours. My dog has allergies and intolerances so it nice to find a company that does exotic treats as well. Reasonably priced and free shipping over £10, what’s there to complain about.

Found this company recently when I was looking for good quality treats for my very fussy dog. Have had two orders so far and he loves them. Will be ordering again, quality products with quick delivery which is free if the order is over £10. What's not to like.

Cannot fault this company , been using them for a few years now always very quick and professional sorting order out and the quality of the products for sale are very good , I can say that because I have a dog that is immune suppressed and can suffer with inferior types of foods/ treats , to make things even better the prices are very reasonable for the quality items on offer

So originally my review below was 3 stars, 50-50 middle ground for being a good company with good products we had enjoyed but they had discontinued a lot of products so had nothing to offer us but we hoped to be back. However, 3 stars apparently warrants messages (not public facing I might add) that were completely rude, unprofessional and bordering harassing and similar to other reviews, they won't serve me any longer. And so they twisted my arm and its now 1 star, not for the discontinued products like they kept harping on about in the rude messages, calling me silly, saying there's something wrong with me, using sarcastic emojis, acting as if I had given them 1 star and written a damaging review, but because they have chosen to go out of their way to message me privately in a rude manner. This review is entirely for that person. Had they messaged me politely and said 3 stars is a bit unfair could we discuss it, I would have happily changed it, because personally, 3 stars is not bad, it's the middle ground, not many services are worthy of a full 5 but if they didn't think the same, all it would take is some common courtesy.

My dog has bad allergies and I've always struggled to find treats he can have, then a year or 2 ago I found Monty's and over that time he's been able to have different foods from Zebra to crocodile to goat to kangaroo! It's been great to trial new and exotic treats and enjoyable for us both for him to finally have something he can eat. Unfortunate but they've stopped doing all the above mentioned except one product so we'll have to shop around and spend money elsewhere until they possibly bring some things back

Sent them an email as I wanted to do a bulk order for my dogs, and was asking when products were back in stock.

Then a reply saying they had received no email from me, and didn’t appreciate threats, when all I said was that I would shop elsewhere, and leave a review.
Then another email saying they are not mind readers, and said it would of been helpful if i had actually sent the email in the first place! ( which was done through their contact page on their form)

Needless to say I will not be giving them any of my business and will shop elsewhere!
Really rude people!

Quality natural products and not overpriced. My dogs love them. The free samples were an added bonus to try before you buy. Will certainly be a regular customer. Fast delivery. Highly recommended.

Best thing i ever did was buy from Montys. Fantastic treats and my dog Roxy loves them. Great service too

Fantastic treats! Love how good the quality and all natural with no preservatives. Have used montys for a few years now and would highly recommend, very polite & helpful with all my questions. Thanks for the free gifts everytime we order our doodles go crazy for them all x

SCAM and very rude

I ordered wholesale from this company and I was so excited to receive my order but the order was wrong as I was given extra of one product and I didn’t get 8 bags of another treat

I rang them to politely ask them to sort it and was hung up on twice by the managing director who insisted the order was right because the weights were right and despite explaining that the extra of the wrong product made the weight seem correct they insisted on calling me a liar

They also went on to excuse me of trying to get the shipping charge back somehow because it was expensive to post which was disappointing but I’d accepted and taken into consideration for pricing the treats for my pet business

They are now refusing to supply me or correct their mistake so at this point I have been scammed and i would stay very far away

I've been buying their venison sausages for my dog for a while now. Always delivered quickly and in good condition. Always friendly transactions and good communication. Really recommend them as they don't have rubbish additives in their foods. Also recommend sweet potato treats. Good to see they are going to more environmentally friendly packaging too.

If you are looking for natural treats for your dog this company is second to none. I have shopped around for dog treats and chews for years. There is the usual commercially produced stuff of course but I felt I would like to give my dogs something a bit more natural with less in the way of chemical additives and preservatives. I also have a dog with a chicken intolerance and trying to find chicken free commercial treats has been challenging to say the least. I stumbled across Monty's on ebay and have found their range of treats and chews fantastic with plenty of chicken free alternatives too. Delivery is excellent, even during these Covid-19 days and with my latest order there were even some little freebies which I thought was a lovely touch. As for the dogs, I think three very waggy tails says it all. Very highly recommended.