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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and broad selection of products, often finding them to be among the best in the industry. The eCheck payment process is frequently described as flawless and efficient, with orders often expedited once payment clears. However, some people were dissatisfied with significant shipping delays and a lack of communication regarding order status. There are also concerns about product quality, with some customers receiving items that did not match descriptions, such as tarnished coins or incorrect quantities. A few other people also felt that the customer service was unhelpful when issues arose, leading to frustration and canceled orders.

What people talk about most

Product

Consumers find product to be ambiguous. While some customers praise the quality and selection, noting that... See more

Order

Users describe ambiguous interactions with order. While some customers find the ordering process easy and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast shipping and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the competitive and fair... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers reported issues such as hidden charges,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

These guys were my go to online seller for gold and silver....until recently. Dozens of orders flawless, but then the market went haywire, and now I am waiting nearly a full month to get delivery on... See more

Rated 3 out of 5 stars

I would agree with most the other negative reviews regarding their shipping and verification process. It leaves lots to be desired. Quick to take the money VIA E check but then sits in their verificat... See more

Rated 3 out of 5 stars

Similar to other reviews I've seen, I've been working with Monument Metals for years and have always been happy with my deliveries. All of that's changed whether due to volatility or they just did... See more


Company details

  1. Gold and Silver Trading Company
  2. Financial Consultant

Written by the company

Monument Metals is a family-owned precious metals and rare coin business headquartered in Frederick, MD. The firm's owners are veterans of the numismatic and bullion business, with nearly three decades of combined industry experience. After trading exclusively in the wholesale end of the marketplace, the principals of Monument Metals began selling to the general public in 2014. We pride ourselves in buying effectively, operating efficiently and maintaining low overhead. The result is our ability to offer excellent pricing--almost always better than the largest online retailers or local coin shops. Our industry experience and connections allow us to deliver high-quality coin and bullion products at ultra-competitive prices.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best prices

Just recently discovered monument metals and I’m glad I did. My coins were packaged with care and shipping time was descent. What made my experience so wonderful was how cheap there prices are.

January 10, 2023
Rated 5 out of 5 stars

True Spot Prices, Reasonable Premium, and Reliable Service

Unlike some brokers, Monument Metals does not inflate or pad their spot price. Premiums are very reasonable, and their low quantity pricing is almost always better than other reputable online brokers. Service is reliable, and billing is seamless. Shipments always arrive tightly and securely packaged with discreet labeling. Multiple purchases with no issues.

January 14, 2023
Rated 5 out of 5 stars

I found silver and gold without ever leaving the house.

I only found out about Monument Metals a few weeks ago. I had been dealing with two other companies for several years. To my surprise, they were beating the other companies every time in everything. Their premiums on everything were way below the other companies so of course they had the best prices on everything. My only complaint is that I don't have enough money to buy everything I want. Packaging is A+
Constantly running great sales on quality items. No need to compare prices anymore.

January 3, 2023
Rated 5 out of 5 stars

BEST IN CLASS

I’ve dealt with the other big name dealers, but always prefer to do business with MM. Customer service is A+, prices are almost always better than the others. I highly recommend MM.

January 3, 2023
Rated 5 out of 5 stars

Cheapest price - again.

As always, after a quick review of other bullion dealers' prices, Monument Metals does not disappoint. This time was junk silver. Cheapest price of everyone on the day I purchased it.

January 8, 2023
Rated 5 out of 5 stars

First time ordering Metals online

First time ordering Metals online. I went with someone local to me. I had product next day. Very professional operation.
Very competitive pricing. Thanks again Monument Metals

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

A staple in the industry in my opinion

love Monument Metals. They always have good fair prices with a nice selection to choose from. I couldn't recommend them enough. I have never had a problem with shipping from them. Everything is always well packaged and in great condition when I receive it. If your looking for sound money and a great place to buy it. I would strongly urge you to check out Monument Metals.

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Top notch!

I'm a relatively new customer but I have nothing but fantastic things to say about the team at Monument Metals. Great communication, quick shipment (packaged immaculately) and competitive prices. Expecting to be a repeat customer for a long time!

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

More than Satisfied

I am very pleased with Monument Metals (MM).
MM has an extensive variety of products, fair pricing throughout, convenient online ordering, swift “on-time” delivery and excellent customer care service.
Looking forward to to placing all of my future orders with MM.

S.E.D.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Service is good,but the Peace $ BU is exceptional

Service is good , but the product price is exceptional
I am an investor with a limited wallet, yet im also a collector of great American collectibles
I fell in love with Monument Metals BU offer for Peace dollars , that i returned to place 2 more small orders
The quality of the 1st order is A+

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

i bought 10 one oz silver rounds from…

i bought 10 one oz silver rounds from monument metals
gisselle sickle gave me the best customer service ever.
the silver rounds arrived on time. this is the best online company to buy precious metals and coins from.
dave

October 21, 2022
Unprompted review

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