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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and broad selection of products, often finding them to be among the best in the industry. The eCheck payment process is frequently described as flawless and efficient, with orders often expedited once payment clears. However, some people were dissatisfied with significant shipping delays and a lack of communication regarding order status. There are also concerns about product quality, with some customers receiving items that did not match descriptions, such as tarnished coins or incorrect quantities. A few other people also felt that the customer service was unhelpful when issues arose, leading to frustration and canceled orders.

What people talk about most

Product

Consumers find product to be ambiguous. While some customers praise the quality and selection, noting that... See more

Order

Users describe ambiguous interactions with order. While some customers find the ordering process easy and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast shipping and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the competitive and fair... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers reported issues such as hidden charges,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

These guys were my go to online seller for gold and silver....until recently. Dozens of orders flawless, but then the market went haywire, and now I am waiting nearly a full month to get delivery on... See more

Rated 3 out of 5 stars

I would agree with most the other negative reviews regarding their shipping and verification process. It leaves lots to be desired. Quick to take the money VIA E check but then sits in their verificat... See more

Rated 3 out of 5 stars

Similar to other reviews I've seen, I've been working with Monument Metals for years and have always been happy with my deliveries. All of that's changed whether due to volatility or they just did... See more


Company details

  1. Gold and Silver Trading Company
  2. Financial Consultant

Written by the company

Monument Metals is a family-owned precious metals and rare coin business headquartered in Frederick, MD. The firm's owners are veterans of the numismatic and bullion business, with nearly three decades of combined industry experience. After trading exclusively in the wholesale end of the marketplace, the principals of Monument Metals began selling to the general public in 2014. We pride ourselves in buying effectively, operating efficiently and maintaining low overhead. The result is our ability to offer excellent pricing--almost always better than the largest online retailers or local coin shops. Our industry experience and connections allow us to deliver high-quality coin and bullion products at ultra-competitive prices.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Monument Metals For The Win!!

Great prices. Great selection. Fast shipping. Overall great service. My favorite online bullion source. Have used APMEX, Golden State Mint and SD Bullion as well. They’re all good. But the advantage goes to Monument Metals.

January 30, 2023
Rated 5 out of 5 stars

Reliable

This company always has great pricing and products I cannot always get elsewhere. I’ve been using them for several years and have never had a bad experience.

January 16, 2023
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Always the best prices!

This is my 8th order with Monument Metals over the last 8 months. They always have what I'm looking for and never disappoint. By far my favorite online metals dealer.

February 1, 2023
Rated 5 out of 5 stars

Best online dealer bar none

I've made more purchases with Monument Metals
than any other online dealer. I have yet to be
disappointed. Customer service and product
quality are top shelf. Highly recommended!

January 27, 2023
Rated 5 out of 5 stars

Monument Metals Great Price, Friendly Customer Service.

Monument Metals is almost always the least expensive site to purchase bullion. They are very helpful and have great communication and friendly customer service. Shipping times are good, and items have been very well packed. I would highly recommend them for any of your precious metal needs.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Newby

New to the precious metals world, but not new to knowledge and business. With that, and a few days of research, I knew what I wanted/needed for me. I found this at Monument Metals for the best price. First order was by phone and echeck. Next two were online and by credit card. All three were simple, professional, and quick. All three were packeged fantastic, and exactly what I ordered. I read the reviews, including the negative ones. I suggest anyone having a bad experience is more than likely a "bad actor" trying to put one over or an idiot; or both. I have no need to go elsewhere for my precious metals, as long as Monument Metals keeps the quality of their product, prices, and service up to snuff. Thank you very much MM, pleasure doing business with you! (and yeah, this is a real review from a middle class American in WY)

January 9, 2023

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