Monument Roofing & Building Reviews 12

Took deposit, never started job

Outright fraudsters

Instructed Monument Roofing to replace a flat balcony roof. Since they replaced the roof, there have been numerous leaks into the two rooms adjoining the balcony (there were never any leaks here previously). Monument Roofing came out twice to patch repair the new roof, leaving it looking a right mess, without success. After the third reported leak on 18th December 2025 they failed to return and I haven't heard from them since.

They have also failed to provide a copy of the 10 year insurance backed guarantee which I was promised.

As of today (15th April 2026) I have a CCJ against them for around £12,000, which they have failed to pay by the due date. Debt enforcement action will now follow.

3 weeks on still no sign of replacement storage unit they damaged nor any sign of a copy of the so called gurantee !!!!!!!!

I rarely leave negative reviews, but my experience with Monument Roofing’s aftercare service has been extremely disappointing — especially considering the job started so well.

Monument carried out a full roof replacement and gutter replacement for us. The initial work was priced fairly and the new roof itself looked great. However, from that point onward, everything fell apart.

To access the job, their workmen smashed our plastic sheet roof, which I understood might happen — but the problems started when Monument began insisting that I had damaged it. Communication became a constant back-and-forth. Instead of acknowledging the obvious damage caused during their own scaffolding setup, Steve repeatedly tried to argue that the plastic roof had “previous damage.” Yes, there was a tiny gap before — but the new damage was the size of a scaffolding section. Completely different.

Once the roof was finished (after multiple arguments), the workmen didn’t screw down the plastic roof, which later caused wind damage during a storm. I had to chase endlessly just to get this addressed.

Then leaks started appearing near the staircase floorboards. After a lot of calling, we finally got someone out — and the workman confirmed that the gutter pipe had been removed during the original job, causing rainwater to splash directly against the wall. This easily explained the leak.

The rubbish from the job was also left behind until I followed up with Steve.

Fast forward to 2 December 2025, when the workman Adam — sent by Steve — accidentally smashed our back window while trying to fix the issues. This now leaves us with yet another repair we didn’t ask for.

To make matters worse, Steve is now blaming my solar panel installers for the plastic roof damage and claiming this voids the entire 10-year warranty. The timeline doesn’t support this at all. Solar panels were installed right after the new roof was laid, and Steve had previously told me over the phone that installing solar panels was “fine.” Now he says that anyone stepping on the roof voids the warranty entirely.

He even assumed the leak was on a section of roof with solar panels — but there are no panels there, which I had to prove by climbing up myself to take a photo. His claim about “broken tiles” causing the leak is also incorrect; the roof tiles are intact.

Meanwhile, Adam — the workman he sent out — confirmed that the leak was due to the removed gutter, not broken tiles or solar panels.

Throughout all this, I’ve been nothing but patient and accommodating — offering the workers drinks, even milkshakes, and lending them my ladder. I’ve tried to be helpful at every stage. But the constant blame-shifting, refusal to accept responsibility, and attempts to void the warranty without basis have made this one of the most stressful home projects I’ve dealt with.

Based on my experience, I cannot recommend Monument Roofing, especially if you value honest aftercare and accountability. The workmanship may look good initially, but if anything goes wrong afterward, be prepared for excuses, delays, and blame placed anywhere except where it belongs. Forget the 10-year warranty — they simply won’t look after you.

Steve came out and provided options to upgrade a roof from a polycarbonate to tiles. Delay in work but cannot control weather. Adam and Kieran performed work, arrived promptly each day, work area kept clean, Adam takes pride in his work, excellent job we are really pleased. Did not see bricky but he has also made a good job of brickwork.
Thank you.

Poor aftercare. The actual roof is great, doesn't leak at all which it did before. Unfortunately over four months after the roof was finished I still have a large hole in my bedroom ceiling from when one of the roofers put his foot through it and there is still no sign of the 10 year warranty I was promised. I was asked for full payment the day after they finished so that the warranty could be sent and told someone would come and fix the ceiling that weekend. I rang four times but still no progress.

E mailed company and got a response straight away, came next day and assessed the roof, price agreed and work completed the following day. Exceptional service from start to finish. Two lads worked non stop and did a cracking job. Very pleased with this company and I would certainly recommend to anyone. Honest and very reliable.

I will spread the word about Monument Roofing as far and wide as possible.This company are outstanding and deserve the credit.They do what they say and and are extremely trustworthy.Its very difficult in this day and age to find this kind of workmanship and I will give them any custom I possibly can.

Great company and service will definitely use this company again.

I have waited in for two days for someone to come and give a quote. Rang day 2 and was told someone would be out. No one bothered to turn up. If they didn’t want job they should have said.

Ridge tiles came down in recent high winds on a Saturday. Job assessed with 48 hours and sorted in the following 24. Great lads and a great job. Highly recommended.