Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I loved the range and how it projected. I already own a few and I can whole heartedly say this is one of my favourite brands. I can definitely see this brand grow and loved by so many more people.
It’s the best defuser I’ve ever had it leaves my house smelling beautiful
First experience of Mood products and was absolutely delighted. Smell is divine and I’m compliment ed everywhere I go.
There was an issue with the condition of the items I ordered. They responded very quickly and made it right by sending a new gift box and a sample perfume oil. Tops for customer service.
The oud perfumes I ordered smell incredible. Each spray lasts for a day or two and it’s very high quality. It reminds me of the ones that I bought from Dubai. Don’t hesitate to buy them they genuinely smell amazing and are strong and long lasting 🖤
The experience was amazing and excellent. Your staff at Mood London are always welcoming and energetic.
I will definitely recommend this business to everyone who is interested in investing in new perfumes.
First class service.
I was walking past at Battersea Power Station today and was stopped by Sara. I hadn't any intention of buying fragrance and if I'm honest hadn't heard of Mood London. Sara persuaded me to try some of their scents and I agreed. I am a fan of high end fragrance now, so I was sceptical. I have never bought fragrance from a stand alone unit before. Sara questioned, listened and duly advised in such a professional and caring manner. I ended up loving and buying myself Raspberry Oud, it's really up there due to it's uniqueness and presence. So glad I met Sara today and she stopped me. I'll be sampling other Mood London fragrances in the near future.
One of the best all time fragrances always on my perfume stand …. I discovered Mood whilst shopping in Birmingham, always long lasting and smell divine ….. I am always stopped and asked what I am wearing, no matter which one I am wearing!
Great online service as well ….. would always recommend. ❤️❤️
Amazing everything about this is was great just wish it was a bit cheaper but it’s smells so good! Recommend to others
Their fragrance last all day they all very fresh and smell amazing
guy who served me was very patient !!
definitely recommend
perfume lasts ages
I have been using Mood London for sometime now. It’s classy and rich. I really recommend white peach flavour. It’s worth for the price and will buy it again and again. X
The fragrances are absolutely gorgeous. Every time I wear my oude someone comments on how lovely it smells.
The products are stylish and classy so make wonderful gifts. I've gifted my daughter and sister, now both regular users.
My favourite room sent too.
I have had a few products from Mood namely atomisers. They have been very good beautiful products which smell lovely and last.
I decided to buy some oils, which came well presented. I expected those to be stronger and last longer. To be fair two of them seem to last the day, the third Juniper Zest does not in fact after a couple of hours I can smell no trace of it. I am not sure if that is the same with the atomiser version.
Great products, excellent service and unique branding. Overall a fantastic experience.
Smell was fantastic z tbe
The presentation is brilliant, great branding and packaging - ready to be gifted to your loved ones or yourself
More importantly, the scents are all great. I have never had some many compliments and they last all day. Exactly what you need!
Great fragrances at reasonable price last for hours always complimented on them
Always my first go to
I absolutely love this company, the fragrances genuinely last all day on skin or many days on clothes, yet to try one I don’t like, so good!
The service was first-class as were the fragrances themselves.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.