mood.london Reviews 

552
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and attentive staff members for providing wonderful recommendations, personalized guidance, and making every single store visit genuinely enjoyable. Consumers also love the diverse range of sophisticated, unique fragrances, noting that the delightful scents smell incredible and stay fresh throughout the entire day. Some reviewers were not happy with product longevity, reporting that certain fragrances fade rapidly or fail to last as long as initially promised. However, some customers also noted frustrating difficulties communicating with customer support teams when attempting to resolve complaints regarding faulty or damaged items.

What people talk about most

Product

Customers had positive experiences with product, often praising the unique, luxurious, and long-lasting... See more

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising team members for their... See more

Quality

Users describe positive interactions with quality, noting that the fragrances feel luxurious, distinctive,... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members who are... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... See more

Company replied

Rated 5 out of 5 stars

Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it... See more

Company replied

Rated 5 out of 5 stars

I bought an oil perfume from Mood at Brent Cross Shopping Centre today, and Dhvani made the experience genuinely enjoyable! She was bubbly, professional, very knowledgeable, with a great smile and... See more

Rated 5 out of 5 stars

Visited the Cardiff kiosk today. I have to say there was a gentleman named Callum who works there who helped me find exactly what i was looking for. He presented well and his manners are something I d... See more

Company replied


4.4

Excellent

TrustScore 4.5 out of 5

552 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(552)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service from Dhvani at Mood, Brent Cross

I bought an oil perfume from Mood at Brent Cross Shopping Centre today, and Dhvani made the experience genuinely enjoyable!
She was bubbly, professional, very knowledgeable, with a great smile and real dedication.
Great energy!

I went in planning to buy one and left with three, which smell wonderful and last forever!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing all round…..

Staff are amazing and very in tune with fragrances that compliment me the best, all of which smell devine. I’m a frequent repeat customer for those exact reasons, also have had friends and family that have made a purchase from Mood as the fragrances are top quality at a great price.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality products great customer service

Great perfumes! I got so many compliments as the Mostofa said! I was wearing blonde maracuja during a party everybody turned their head. I told everyone what I was weaning they will surely visit Battersea. I better get some discounts next time! I will be back for the dubai one white musk or something!

Cheers🍻

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend MOOD London 👌

I'm really impressed with MOOD London! The fragrances are amazing and their delivery is super quick. I love how the scent smells and they last long. I always get compliments whenever I wear them. Highly recommend MOOD London 👌 !

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I am a fan of there products

I am a fan of there products. The smells alone are enticing, but what really sets them apart is how alluring it is and how well it lasts on the skin. It’s a great scent but not overwhelmingly strong. Dare say, addicting.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Strong, long lasting and great

I first discovered Mood London in the st David’s shopping centre in Cardiff and since then I’m hooked. By far the best and longest lasting fragrances I’ve ever used. White oud is my favourite but I’m yet to use one I don’t love

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

I love mood!

I love mood!! Definitely worth it - they last all day and have my most complimented fragrances, particularly the amber oud and blond maracuja!

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Love these products

Love these products. My partner has a colleague at work who walked in wearing one of their scents, Raspberry Oud. Wow, loved it. Have ordered, the service was quick, quality excellent. Will be using on a regular basis. Thanks…

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Recently bought the Raspberry Oud so…

Recently bought the Raspberry Oud so many people have complimented me on smelling so nice with an unusual scent.
The perfume last all day and often can smell it into the next day .
Delivery was very quick and quality of packaging excellent ,
Will definitely purchase again, and try a different scent .

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Mood have added another unique…

Mood have added another unique fragrance with Toffee Leather! Their range offers sophisticated and complex multilayered fragrances that please the senses and fit every occasion.
The small atomisers are a delight allowing you to enhance your fragrance experience across your day.
A great range of perfumes , affordable and unique. Mood you are my find of 2025 and my companion for 2026! Thank you!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to understand and regular…

Easy to understand and regular communication offering monthly subscription at a discounted rate. Stunning fragrances presented in a smart, easy to carry, easy to apply bottle. Makes great presents.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

I first subscribed to mood london a…

I first subscribed to mood london a couple of months ago. there fragrances are unique and long lasting.
I also seen a stall in cardiff where I purchased another 3 bottles.

I will be buying again
Thank you mood london.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Over priced dupes

Over priced dupes. £60 for three 10ml perfumes, although they smell good, they are dupes. Not worth the money, will go to M&S & pay £10-15 for a good dupe.

December 13, 2025
Unprompted review
mood.london logo

Reply from mood.london

Thank you for taking the time to share your feedback.

We’re sorry to hear that you were disappointed. We would like to clarify that our fragrances are not dupes of other brands. Each scent is an original composition, created exclusively for MOOD, using our own bespoke formulas and not designed to replicate any existing perfumes.

Our fragrances follow French-style perfumery traditions and are produced in a high-concentration extrait format, with pricing that reflects the craftsmanship, formulation, and quality of ingredients used.

We appreciate that fragrance is highly personal and understand that our approach may not be for everyone. Thank you again for sharing your thoughts.

Team Mood

Rated 5 out of 5 stars

Defused

Brought a home defuser & oils from the MK pop up store in the shopping centre .
Very smart looking product & the aroma of the oil ( only tried the one so far ) is amazing .

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and fragrances

I went into the Birmingham Bullring and spoke to a young man at the Mood London counter. He gave great recommendations and let me smell multiple scents before i settled on the 3 that i bought in the set. White Oud, Raspberry Oud and Rhubarb and Cognac. All smell great.

December 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look