moodylenses Reviews 

354
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, finding the lenses comfortable, soft, and suitable for long wear, even for sensitive eyes. Many appreciate the natural-looking and varied color options available, often noting the professional packaging. Some also report fast delivery and excellent customer service, with quick responses and helpful resolutions. Conversely, a small portion of people felt dissatisfied with significant order processing and delivery issues, including long delays, missing packages, or a lack of tracking. These customers often found customer service unresponsive or unhelpful in resolving their problems.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with the comfort and... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as never... See more

Quality

Users describe positive interactions with quality, consistently praising the comfort and softness of the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast delivery times,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the excellent, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast delivery, well presented, exactly as described, the prescription was exactly as I ordered. The only thing was that the colour on my brown eyes seems darker than I assumed from the photos but that... See more

Company replied

Rated 4 out of 5 stars

Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more

Company replied

Rated 4 out of 5 stars

Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more

Company replied

Rated 4 out of 5 stars

I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more

Company replied


3.9

Great

TrustScore 4 out of 5

354 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(354)

261 reviews in the last 12 months

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Rated 5 out of 5 stars

I like my purchases

I like my purchases, it’s very comfortable and high-quality
Thanks to all your team for producing this product .

October 26, 2025
Unprompted review
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Reply from moodylenses

Happy to hear you like it as we do, Aysan! It means the world to our team to get a shout-out for their hard work! 😊

Rated 5 out of 5 stars

Good quality

Good quality, would recommend

October 23, 2025
Unprompted review
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Reply from moodylenses

Thank you for kind review, Amanda! We love hearing that you're happy with the quality and we truly appreciate your recommendation 💕

Rated 5 out of 5 stars

They were great

October 24, 2025
Unprompted review
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Reply from moodylenses

Thanks so much, Alyssa! We’re really glad to hear that, appreciate the kind words 💕

Rated 5 out of 5 stars

I have been Moody lenses fan

I have been Moody lenses fan and this was my third or fourth ordering from them. Their lenses are comfortable to wear and I really love it. Unfortunately, this time I had forgot to input my address correctly and the package was undelivered for the first time. Thanks to Summer who is customer support from moody, who has been following up and checking with my order until it was delivered it to me correctly. Thank you support team for excellent customer service. 🥰😍

October 10, 2025
Unprompted review
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Reply from moodylenses

That means a lot, Nay Chi 🥰 thank you for sticking with us through lots of orders! We’re so happy to hear we was able to help and get your package sorted out. It’s always a pleasure taking care of long-time Moody fans like you.

Rated 5 out of 5 stars

I’m obsessed with them

I’m obsessed with them, looks so natural . Moreover it’s not blurry at all , and totally comfortable to where them whole day.

October 23, 2025
Unprompted review
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Reply from moodylenses

So happy to hear that, Mia! Natural and comfy is exactly what we hope for every time. Thanks for sharing this =D

Rated 4 out of 5 stars

Cool

nice visuals of the products on the website, ez to use thx.

October 21, 2025
Unprompted review
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Reply from moodylenses

Thanks so much, Qurratu! Hope you’ll enjoy exploring the lenses just as much as browsing them =D

Rated 1 out of 5 stars

I never received my order

October 19, 2025
Unprompted review
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Reply from moodylenses

Hi Julie, we’re so sorry for the worry caused. After checking, it seems the package hasn’t been delivered yet as it’s still in transit. We’ve already sent the current tracking details and shipping status to your email, please have a look in your inbox (and spam folder just in case) for the update and tracking number. Thank you for your patience while the delivery is still on its way.

Rated 5 out of 5 stars

Lenses so comfy I forgot I had them on

The contact lenses are always so comfortable to wear and it matches my eyes so much that my friends were confused😂

My friend is now also a customer of moody!

Have a good day ahead team!

October 19, 2025
Unprompted review
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Reply from moodylenses

We’re so happy to hear the lenses feel that comfy and blend naturally, Raphaella! That’s exactly what we aim for ^^ It’s amazing that your friend became a Moody fan too and wishing you you a lovely day ahead ✨

Rated 5 out of 5 stars

Moody Lenses had great customer service…

Moody Lenses had great customer service and response time. I had an issue and needed my order by Halloween and they made sure after choosing express shipping to ship it the same day and it’s already coming 4 days after I got express shipping. Quick response time and awesome company. Have ordered before and will order again

October 18, 2025
Unprompted review
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Reply from moodylenses

Thank you so much, Kara! That’s wonderful to hear. It means a lot that you’ve ordered from us again, and we truly appreciate the trust and kind words💕

Rated 5 out of 5 stars

Absolutely love the colored lenses I…

Absolutely love the colored lenses I got! Fast shipping for it being international and really easy to put in. Accidentally ordered my package to the wrong address and they had a quick response and fixed it right away!

October 14, 2025
Unprompted review
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Reply from moodylenses

Thank you so much, Alivia! We’re so happy you love your lenses and that everything worked out smoothly with your order, we really appreciate you sharing this^^

Rated 5 out of 5 stars

They are so cute

i found Moody through a tiktoker in Vietnam (Foxie) and your brand has a lot of nice designs. Although the prices are a bit expensive but i think they are worth it

October 13, 2025
Unprompted review
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Reply from moodylenses

Thank you so much, Linh! We truly appreciate your support and hope the lenses make you feel extra pretty every time you wear them^^

Rated 5 out of 5 stars

Experience was great

Experience was great, probably felt like a long wait because I was so excited for them to come in already. Already tried 1 pair of the contacts and I love them so much! Can’t wait to try the rest.

October 7, 2025
Unprompted review
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Reply from moodylenses

That’s so sweet, May 💛 Hope the rest of the pairs make you just as happy, can’t wait for you to try them all!

Rated 5 out of 5 stars

I was truly impressed by the quick and…

I was truly impressed by the quick and helpful responses I received. Every question and concern was handled with care and professionalism, and I got support right away. The team was incredibly friendly, making the whole experience feel personal and genuinely appreciated. They have so many good lenses! Highly recommended!

October 7, 2025
Unprompted review
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Reply from moodylenses

That means so much, Ary 💛 We're really happy to know the team made a difference and that you felt cared for throughout. Thanks for the kind words and support!

Rated 4 out of 5 stars

Monet brown I swear is the best lens…

Monet brown I swear is the best lens ever

October 4, 2025
Unprompted review
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Reply from moodylenses

So happy to hear that Monet Brown’s your fave! It’s such a timeless shade 🤎 Thanks for sharing the love^^

Rated 5 out of 5 stars

Okay so I’ve tried a bunch of brands

Okay so I’ve tried a bunch of brands. With prescription and not. Well I need prescription contact lenses and I’ve always had problems with feeling the contacts in my eye and drying up real fast. I even had dailies super comfort you name it. I tried moody on a whim coz it’s cheap. Well I love it and I don’t feel it and it doesn’t dry up fast. And I can reuse it for months since I got the monthly ones. My eyes get red so fast and sensitive so this has been saving me money and honestly just being able to trust that the comfort will last throughout my 12hr shift and more is the peak I’m beyond grateful

July 1, 2025
Unprompted review
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Reply from moodylenses

Dear Chi, wow, thank you for sharing your story in such detail. It means so much to hear that our lenses are helping with both comfort and sensitivity, especially through your 12-hour shifts :D Knowing that they’ve made such a difference for you really reminds us why we do what we do💕

Rated 4 out of 5 stars

These lenses are very comfortable

These lenses are very comfortable, which made me do another order. Unfortunately, they run out of stock quite often and eventually delays shipping, so that's a shame.

May 31, 2025
Unprompted review
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Reply from moodylenses

Thanks so much for the love and the feedback. We’re working on keeping more stock in so shipping can be smoother next time :)

Rated 4 out of 5 stars

Have yous discounted the honey lime tea…

Have yous discounted the honey lime tea contacts? I can’t see them on the site anymore.. thanks

September 27, 2025
Unprompted review
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Reply from moodylenses

Dear Stephanie, we totally get why you love the Honey Lime Tea🥹 While it’s no longer part of the current lineup, we’ve added some fresh looks to the site that you might fall for too! Kindly check it out ;)

Rated 5 out of 5 stars

I love this company so much they have…

I love this company so much they have the most amazing products and support team I truly recommend shopping with them, if you’re thinking about purchasing stop thinking and just do it they are great!!

September 25, 2025
Unprompted review
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Reply from moodylenses

Genesis, this is the sweetest 🥹💛 Love how you put it: ‘stop thinking and just do it’! So glad both the lenses and our team made the experience a good one for you. Thank you for sharing your love with us.

Rated 5 out of 5 stars

amazing

amazing, love this brand, will continue buying from here ! fast delivery too, came sooner than expected 😊

September 25, 2025
Unprompted review
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Reply from moodylenses

That makes us so happy to hear 🤍 Glad your order got to you quickly, can’t wait to have you back again!

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