moodylenses Reviews 

352
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, finding the lenses comfortable, soft, and suitable for long wear, even for sensitive eyes. Many appreciate the natural-looking and varied color options available, often noting the professional packaging. Some also report fast delivery and excellent customer service, with quick responses and helpful resolutions. Conversely, a small portion of people felt dissatisfied with significant order processing and delivery issues, including long delays, missing packages, or a lack of tracking. These customers often found customer service unresponsive or unhelpful in resolving their problems.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with the comfort and... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as never... See more

Quality

Users describe positive interactions with quality, consistently praising the comfort and softness of the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast delivery times,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the excellent, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast delivery, well presented, exactly as described, the prescription was exactly as I ordered. The only thing was that the colour on my brown eyes seems darker than I assumed from the photos but that... See more

Company replied

Rated 4 out of 5 stars

Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more

Company replied

Rated 4 out of 5 stars

Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more

Company replied

Rated 4 out of 5 stars

I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more

Company replied


3.9

Great

TrustScore 4 out of 5

352 reviews

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Replied to 98% of negative reviews

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3.9

All reviews

(352)

260 reviews in the last 12 months

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Rated 5 out of 5 stars

Super comfortable and the colour is…

Super comfortable and the colour is really natural

June 6, 2026
Unprompted review
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Reply from moodylenses

Dear Sarah, we're so happy to hear the lenses feel comfortable and give you the natural look you were hoping for. Enjoy your lenses, and thanks for choosing Moody^^

Rated 5 out of 5 stars

I love moodylenses and always recommend…

I love moodylenses and always recommend their silicone hydrogel lenses to people on social media. I even cancelled my prescription with my other contact lenses provider. Shipping has always been fast for me and arrived under 2 weeks.

Recently I had an issue with one of the pairs of lenses, and the whatsapp customer service team were very friendly. They promptly helped resolve the issue and sent a replacement. I will absolutely continue to be using their products, and looking forward to new releases :)

June 4, 2026
Unprompted review
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Reply from moodylenses

This was such a lovely review to read, Abi. Thank you for recommending us to others and for trusting our silicone hydrogel lenses enough to make them your go-to choice. We're also glad the team could help quickly when you ran into an issue and get a replacement out to you. Thanks for your continued support, and don't worry, we're just as excited about the upcoming releases as you are 😉

Rated 5 out of 5 stars

They are so comfortable and natural…

They are so comfortable and natural looking !

June 4, 2026
Unprompted review
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Reply from moodylenses

Hi Dolly, comfortable and natural-looking is exactly what many people look for in a pair of lenses, thank for sharing this^^ Hope you continue enjoying them, and thanks for choosing Moody 💚

Rated 5 out of 5 stars

Excellent lens & Customer Service

I love their lenses and how comfortable they are. My eyes get dry if I wear contact lens for the whole day but surprisingly, theirs didn’t dry mine out. It could be just my personal opinion.

The customer service is also excellent. I was trying to get my lens during a promotion and was experiencing some issues. The agent got back to me quickly and got my issue resolved on the same day.

June 4, 2026
Unprompted review
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Reply from moodylenses

Val, it's especially nice to hear from someone with dry eyes who found the lenses comfortable throughout the day. Thank you so much! We're also glad the team could get things sorted quickly during the promotion. Again thanks for your support and for giving Moody a try, it means a lot to us :D

Rated 5 out of 5 stars

Best lenses in the market

I had struggled for years to find a comfortable lenses, because I have high astigmatism. Moodylenses that I ordered are not designed for that and still I wear them for more than 12 hours sometimes and I don’t have any discomfort, I even forget that I am wearing them sometimes. I love them and I like most of the colors that I tried. They arrive fast, in my case 2 weeks to Europe. Their cleaning device is so helpful when you are tired and you don’t have the energy to cleanse them. And the costumer service was super fast answering my concerns about an order. And fixed the problem in less than 5 minutes.
I absolutely recommend this brand, and the colors are a personal taste 🤍

June 3, 2026
Unprompted review
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Reply from moodylenses

Finding comfortable lenses can be a challenge, especially with astigmatism, so we're happy to hear Moody has worked so well for you, Haidar! Thank you for mentioning the comfort, delivery, and your experience with our support team. We're glad we could help get your order issue sorted quickly. Enjoy your lenses, and thanks for recommending us to others💜

Rated 5 out of 5 stars

Beautiful lenses

Beautiful lenses, arrived on time and great customer service - thanks for keeping me updated :)

June 3, 2026
Unprompted review
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Reply from moodylenses

Thank you for the lovely review, Hannah. We're so glad the lenses arrived on time and that the updates along the way were helpful. Enjoy your lenses, and thanks again for choosing Moody! 😊

Rated 4 out of 5 stars

I love your lenses but can you provide…

I love your lenses but can you provide higher powers (-9.00 and above) in the future? Thanks

June 2, 2026
Unprompted review
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Reply from moodylenses

Thank you for the support and for sharing your suggestion. We're really happy to hear you're enjoying the lenses. 😊 We've noted your request for higher prescriptions (-9.00 and above) and will be sure to pass it along to our product team. Hopefully we'll have more options to offer in the future 💚

Rated 5 out of 5 stars

I love their contacts and ordered more

I love their contacts and ordered more. It takes about two weeks to receive my package and I am very happy with the contacts. They are really comfortable to wear and beautiful too!

May 30, 2026
Unprompted review
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Reply from moodylenses

Thank you for coming back for more, T Ash😊 We're so happy to hear you're enjoying the lenses and finding them both comfortable and beautiful. Thanks for your support, and we hope you love your next order just as much 💕

Rated 5 out of 5 stars

High Quality Contacts with a normal ship time

They have good deals and high quality lenses and I haven’t had any discomfort. Also the contacts look great, a very natural enlarging and shine which is what I wanted. The shipping was faster than I expected cuz it was little under a week and a half. Very happy that I purchased, I’ll definitely come back for more.

May 27, 2026
Unprompted review
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Reply from moodylenses

It's great to hear the lenses gave you the natural enlargement and shine you were looking for, Dara^^ We're so glad the delivery arrived sooner than expected too. Thanks for giving Moody a try, we'll be here when you're ready for your next pair💚

Rated 5 out of 5 stars

So enhancing but not fake looking

These contacts are some the easiest to wear and most natural looking. Looove them

May 29, 2026
Unprompted review
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Reply from moodylenses

She LAVA, we love hearing this. Creating lenses that enhance your eyes while still looking natural is exactly what we aim for. Thanks for sharing your experience, and we're so happy you're enjoying them^^

Rated 5 out of 5 stars

I love these lenses

I love these lenses! Super cute!!

May 30, 2026
Unprompted review
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Reply from moodylenses

This made us smile, Shakira 😊 So happy to hear you're loving the lenses! Thanks for the support, and we're glad you found a pair that you think is super cute :3

Rated 5 out of 5 stars

Always a positive experience

My experience with moodylenses has always been positive. Aside from their quality colored contacts and fast delivery times, I had reached out to their customer support team for assistance on an issue and they were more than accommodating and their responses were timely. I am a customer who has purchased from them multiple times and I will be returning again!

April 22, 2026
Unprompted review
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Reply from moodylenses

Dear IMJ, it means a lot to hear that you've consistently had positive experiences with both our lenses and our support team; thank you so much! We truly appreciate your continued trust in Moody and look forward to serving you again on your next order💚

Rated 5 out of 5 stars

Yes thank su much i loved shopping …

Yes thank su much i loved shopping moody contact glasses

May 26, 2026
Unprompted review
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Reply from moodylenses

Hi Veronica, thank you for the lovely review! We're so happy to hear you enjoyed shopping with us, we really appreciate your support and hope to see you back again soon 💕

Rated 3 out of 5 stars

So this is me giving an updated review

So this is me giving an updated review. When I first got my order I ran into an issue with not getting what I paid for and only receiving an empty box. I got frustrated with their delay in response but eventually they did reach back to me,and resolved the issue. I was given the contacts I paid for and I'm satisfied overall. I love the quality of the product I received. But I also think they're customer service can use a bit more improvement when it comes to responding to concerns. Other than that great products!

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Contacts!

Honestly, I love Moody so much! The lenses are super comfortable and don’t hurt my eyes at all, and they’re so pretty. There are so many different color options and prescription ranges, which makes them versatile for everyone.

Most importantly, their customer service is amazing! I emailed support because I used Apple Pay for my transaction, but it didn’t go through since I was missing $0.01. Thankfully, Moody replied really quickly and helped me find a solution right away.

This is honestly such an amazing contact lens brand, and I’ll definitely continue purchasing from them. (Next time I probably won’t use Apple Pay though 😭) Thank you so much, Moody!

May 23, 2026
Unprompted review
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Reply from moodylenses

Hi mochichan, reading this put a smile on our faces 😊 Thank you for taking the time to share such a thoughtful review. We're glad the team could help get everything sorted quickly. Thanks again for your support, it truly means a lot to us, and we can't wait to have you back for your next pair. 💕

Rated 5 out of 5 stars

Replacement on the fly :)

Well I got a little manifacturing issue with 1 out 4 lenses, the lense didn't "lock". Moody were very helpfull and happy to replace my lense free of charge. Great product, great service

May 22, 2026
Unprompted review
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Reply from moodylenses

Hi Dym, thanks for giving us the chance to make it right. Manufacturing issues are rare, but we're glad the replacement reached you smoothly and that the team was able to help quickly. Really appreciate the kind words and your support. 😊

Rated 5 out of 5 stars

Very comfortable

Very comfortable! Color was spot on! Delivery was faster than other international contact brands I’ve used in the past. Can’t wait to wear during summer festivals and concerts! Will order again!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second time buying from this…

This is my second time buying from this site. So far I haven't had any issues. The lenses aren't damaged, the package itself isn't damaged. And it's really easy to keep up with the status of my package, which it also came earlier than estimated. But regardless I respect the estimated time. I'm just really happy it came sooner all in one piece :)

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

I really had a great experience with…

I really had a great experience with this company!
Their customer service is on the highest level, even though it was my mistake when I ordered my contacts without prescription they replaced them for me with no cost immediately. It was super easy to contact them, they are super fast and responsive!
As for the quality of product, I love them so much, after my fav brand discontinued prescription colored contacts that I always buying I was struggling to find a good contacts, I got a pair to try, and was extremely surprised when received 5 pairs for the same price which I absolutely love.
The material is soft and easy to wear.
The only comment is they are not 100% natural look as I used to have before my fav brand discontinued them, but I still love this contacts and will continue to buy them.
Highly recommend to try!

April 1, 2026
Unprompted review

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