I like the regular updates informing me of new products and offers. The website is easy to navigate and my granddaughter loves looking at the pictures of the things we are buying for her. Moo free doe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So easy to order online through their shop. I've always had updates and great communication from the team, for instance when the weather is to hot they'll let you know that postage will be held unti... See more
Love this company. Always great service. Also love how you can buy all the wonky chocolate, great way to reduce waste. I buy my chocolate in bulk as it's cheaper than buying in the supermarket. And it... See more
Really easy to order. Great value. Arrived on time well packaged. Exactly as described. Excellent quality. Taste lovely. Got loads of wonky chocolate two large bags. The moo teasers taste amazing. M... See more
4.6
Excellent
116 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery, good chocolate
Prompt delivery, good quality mis-shapes that are outstanding value for money. I order scruffles regularly.
April 30, 2026
This is one of my Vegan daughter’s…
This is one of my Vegan daughter’s favorite chocolate products. Delivery is always swift and accurate as well. Glad I found this company.
April 27, 2026
Fantastic company and their chocolate…
Fantastic company and their chocolate products are amazing and innovative. Loved by all our Grandchildren.
April 30, 2026
Highly recommend Moo Free
Highly recommend Moo Free, their chocolate is lovely and such good value for money. I have ordered a few times now and the only problem is that it is totally addictive!
May 7, 2026
Super fast delivery
Easy to use website, good value chocolate.well packaged goods, Super fast shipping. . Very happy thank you. Friendly customer service. Recommend
April 24, 2026
Great prices & quick delivery
Great prices & quick delivery
Great tasting moo free chocolate
April 24, 2026
Product taste and delivered on time.
March 26, 2026
Your site was easy to navigate and…
Your site was easy to navigate and place an order of multiple items, which were all dispatched together and delivered promptly, well packaged with everything arriving in excellent condition. Many thanks.
March 27, 2026
Rocky road Easter eggs extremely…
Rocky road Easter eggs extremely misleading. Spent a fortune buying them for my children for Easter as the picture on the front of the box implies they are filled with marshmallows, raisins, toffee, & biscuit pieces. All they are is a cheap hollow egg with minimal crumbs stuck on the outside. Very dishonest. Avoid this company and choose more honest companies. The design team have obviously spent quite a bit of time creating this illusion on the outside of the egg to deceive the consumer, which of course was passed by management. Very deceitful.
April 5, 2026
Unprompted review
Reply from Moofreechocolates
Hi Debbie, Thank you for your feedback, and we’re sorry to hear that you were disappointed with the Rocky Road Easter egg.
We include photography of the actual product on the packaging to help give a clear representation of what’s inside. That said, we understand that expectations can differ, and we really appreciate you taking the time to share your thoughts. We will pass your feedback on to our team for review.
The chocolate is always nice to get as…
The chocolate is always nice to get as a gift.
It works with people whom can not have normal chocolate- plus it is not where you have to start and finish straight a way either - it can last over weeks
March 27, 2026
Quick delivery and excellent value for…
Quick delivery and excellent value for money. Would highly recommend and will be purchasing again.
March 26, 2026
Moofree…
Grandchildren love All the Moofree Chocolate i order from here quite a lot know as I have 3 of them that csn onky eat this product
December 30, 2025
The chocolate is amazing
The chocolate is amazing, tastes awesome, maybe a little too good! Excellent customer service from a lovely family company. Responded quickly to query with such care.
February 23, 2026
Great communication
While ordering, my address defaulted to the wrong address. I emailed them and the response from them was pretty much immediately, reassuring me they had changed my order to the correct address. The parcels are always well protected with padding and always arrive promptly
February 25, 2026
Expensive & disappointing that they are…
Expensive & disappointing that they are not wrapped as usual Easter eggs (to be used for an egg hunt). Would have been nice for the child with the allergy to have eggs that at least looked like the others.
February 23, 2026
Reply from Moofreechocolates
Hi Karen, thank you for your feedback.
Our eggs are individually flow-wrapped rather than in traditional foil so they can be clearly distinguished from standard chocolate eggs. This helps reduce the risk of them being mixed up with other products, which is very important from an allergen safety perspective.
We do understand your point about wanting them to look similar to other eggs for activities like Easter egg hunts, which is why we make sure they are hollow eggs rather than flat shapes. We really appreciate you taking the time to share your thoughts, feedback like yours is very helpful as we continue to review and improve our packaging and products.
Best wishes,
The Moo Free Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.