MooGold Reviews 3,636

I've received help from Ela and he or she is very supportive and helpful. I do hope my issues is resolved and if it does I'll double rated her support as outstanding.

Nice service

Looked for customers service for several hours and yet no one respond,at the end finally Ela show up and settle the problem

Great customer support! Insanely fast replies!

He is kind guy i love the way he is speaking i think all cs must be like wsy

this website is responsive to customer care (agent WSY) and cheaper. would love to buy more!

RED FLAG #1: NEVER EVER EVER EVER EVER PURCHASE SOMETHING HERE WITHOUT ASKING FOR INSTOCK. THEY PUT THE ITEM INSTOCK AFTER YOU PAY THEY WILL TELL YOU SOLD OUT. BEST IS ASK BEFORE PURCHASE. IF THEY ASK YOU BUY FIRST THEN CHECK NEVER EVER BELIEVE BECAUSE THEY CAN CHECK THE STOCKS BEFORE YOU PURCHASE.
RED FLAG #2: IF YOU ARE USING NEW DEBIT CARD/WALLET TO MAKE PAYMENT, I WISH YOU GOODLUCK. THEY STATE THERE WILL VERIFY UNVERIFIED OR NEW PAYMENT WITHIN AN HOUR, BUT TRUST ME, IF YOU ASK THEM IN LIVECHAT, THEY CHANGE IT TO 24 HOURS INSTEAD. OPERATING 24 HOURS BUT VERIFYING TAKES 24 HOUR OVER.
RED FLAG #3: EVEN IF YOU SHOWED THEM YOUR WALLET/DEBIT/CREDIT CARD 16 DIGITS, NAME FRONT & BACK ALL THAT OBVIOUSLY PROVES YOU’RE THE OWNER MAKING PURCHASES, THEY NOW HIGHER RANKING THAN POLICE AND BANKS,THEY WILL ASK YOU FOR RECEIPT/STATEMENT OF HOW YOU RECEIVE THE MONEY TO WALLET/DEBIT/CREDIT CARD THAT YOU USE TO MAKE PURCHASE THEIR PRODUCTS. I DON’T SEE A NEED FOR THIS PEOPLE TO KNOW WHERE OUR MONEY COMES FROM BECAUSE ITS OBVIOUSLY UR PRIVACY AND WHETHER WE RECEIVE THE MONEY “CLEAN OR DIRTY” IT DOESNT CONCERN THEM AT THE END OF THE DAY IF THERE IS A CRIME INVOLVED POLICE AND BANK WILL TAKE ACTION, ITS THEIR JOB. I DONT KNOW WHY THIS COMPANY WANT TO BE THEIR OWN POLICE AND BANKERS BY ASKING WHERE OUR MONEY COMES FROM BRO THATS NOT YOUR PROBLEM TO KNOW AS LONG AS I MAKE FULL PAYMENT TO YOUR FREAKING COMPANY THERE IS NOTHING ELSE FOR YOU TO MEDDLE IN, LET POLICE DO THEIR JOBS. AND BECAUSE OF THEIR “FRAUD TEAM” FULL OF LIES PROMISING IN AN HOUR, I DID NOT RECEIVE MY PRODUCT SINCE 3AM. Now is 10.30PM AND I ALREADY SUBMIT / RESUBMIT ALL THE SHIT THEY WANT TO SEE. I STILL DONT GET MY ORDER, and my kids are starving. I bought tng pin actually thats only worth 150RM. They already earned few percents caused i paid rm160 in total. THEY MAKING THE ISSUE LIKE IT’s A RM10000000 DEAL VERIFY 24 hours, after waiting for 15 hours, asked again and got another additional 24 hours wait. Why did you all even exist? BUSYBODYING HOW PEOPLE RECEIVED MONEY, NOW MAKING PEOPLE WAIT 24 HOURS AND LONGER. What a petty karen you people working for moogold. LIKE I SAID, NEVER EVER EVER EVER EVER USE THIS PLATFORM TO BUY ANYTHING. 0% NOT RECOMMENDED. IM SPEAKING HONESTLY FROM THE BOTTOM OF MY HEART AS A MOM WITH KIDS STARVING. I DID NOT USE THEIR PRODUCT TO WAIT 123456 days,i JUST WANT FAST AND CONVENIENT DEAL. I ORDER AND PAID IN GOOD MANNERS, but they made me wait WHOLE DAY AND NIGHT I DON’T EVEN KNOW HOW TO EXPRESS MY FEELINGS NOW. UNTIL NOW, I STILL DON’T GET MY ORDER(27/11/25 22:42)THAT I PAID SO I HAD NO CHOICE BECAUSE MY MAYBANK EWALLET HAS REACH IT LIMIT. NEVER EVER PURCHASE HERE REMEMBER IF YOU DONT WANT TO GET TRICKED BY THESE MFERS

Everything is quick, send, reply, all fast, no delay. but the refund takes 7-14 working days so that's the issue, quick take money, late refund :(

I have been with moogold for a few years now and I have always found them to be helpful and willing to listen. Although at times it can be complicated. Suzy the customer service representative is the person I find most helpful, whenever I get issues with my purchase. She is a professional and always ready to help. I give her credit for her dedication.

Ela always doing great job！I am satisfy everytime when I ask for her assistant and help！

Ela have help me a lot about my purchase.. thank you

WSY is the best assistant on moogold, thanks for your kind help

The service is wonderful, completely solve my problem. WSY is very kind and patient. I really appreciate that.

I'm very satisfied with Moogold services, till now no complains at all. I highly recommend Moogold to everyone. Crimson was able to help me very quick to solve the issues. once again thanks very much Crimson and Moogold

fast delivery time and response time from Yiing

WSY was quick to provide me a solution and I had my phone number verified within seconds! Thank you!

I strongly caution anyone considering using Moogold due to severe security flaws, a highly questionable refund policy, and utterly unresponsive customer service. My experience has been a complete nightmare, involving theft and endless, unresolved support tickets.

Critical Security Failures and Theft

My account was recently compromised and hacked. My entire Moogold balance was used by the unauthorized party without my knowledge or permission. This points to a massive, critical failure in their account security protocols. When a platform handles monetary balances for gaming recharges, such vulnerability is simply unacceptable.

Dangerous Refund Policy

Compounding the security issue is their refund system. If a game recharge fails (which happens frequently), the paid amount is not refunded back to your original payment method (like a credit card or PayPal). Instead, it is only ever refunded to your vulnerable Moogold internal wallet. This effectively turns your failed payment into hacker bait, as any balance placed there is now susceptible to being stolen, as demonstrated by my hacked account experience. This policy is fundamentally unfair and dangerous to customers.

Non-Existent Customer Support

The customer support (CS) is completely useless. I raised tickets for both the failed/non-delivered items and the critical account hacking incident, and the team provided absolutely no meaningful assistance or resolution for either issue.

Furthermore, the CS ticketing system itself is broken. I repeatedly experienced a glitch where the chat support widget would disappear mid-conversation. This forces you to open new tickets, creating an endless, frustrating cycle of having to re-explain the issue, with the outcome always being the same: the issue is never resolved.

Moogold needs to immediately address their security flaws, overhaul their refund process to protect customers, and train/fix their customer service infrastructure. Until then, I advise potential users to look for safer alternatives.

Liz assisted me with verifying the contact number and delivered excellent service ！