Moonbun Reviews 

324
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Thrilled with the quality and versatile design of the jumpers (moonbun) that I bought for my two preschool-aged granddaughters. One of them had one already but grew out of it and asked her mom if she... See more

Rated 5 out of 5 stars

I’m not sure how I found my way on the Moonbun website, but I’m truly grateful that I did. I was looking at baby clothes for my niece, and literally everything I saw, I wanted! I ended up getting a be... See more

Rated 5 out of 5 stars

Moonbun jumpsuits are our absolute favorite! We are heading into our third size in these and will order even more colors this time. My little is a competitive dancer and these are our go-to change out... See more

Rated 5 out of 5 stars

This company has managed to make the simplest of clothes, especially w/ their jumpers for kids, but yet so unique & adorable that people turn their heads to l👀k at these adorable babies & kids w/ ado... See more

Company details

  1. Children's Clothing Store
  2. also in
  3. Clothing Store

Information provided by various external sources

If you’re the busy parent to a newborn, you know it can be tricky to get out to a brick and mortar store for supplies. You also know how hard it can be to find unique baby items that look good AND meet the level of quality you want for your little one. Instead of packing up that stroller and diaper bag, you can browse our collection of baby clothes online from the convenience of your couch (or rocking chair, or while you walk the floor at 3:00am, or from on the floor beside the crib – we won’t judge). And while there may be lots of options to buy clothes online, ours come from around the world and all have one thing in common: quality. Our designer, unisex clothes mean you don’t have to get stuck in the “pink or blue” rut of dressing your little girl or boy. And bonus: it makes hand-me-downs a breeze, especially with clothing built to last - convenience AND style? That’s a parenting win-win. Plus, rocking designer clothes will make your mini-me the talk of the play gym and score you some super cool parent points.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

324 reviews

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4.6

All reviews

(324)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I found Moonbun a few months ago

I found Moonbun a few months ago. I love, love, love, their items. I recently purchased the light sneakers. It is really cute and my niece loves it. Their sneakers can be recharged with your computer. I had a minor issue with my last order, but Moonbun is very reputable and responsive to resolve the issue. This speaks volume for their company and reputation. Their delivery is so very fast. Sometimes faster than orders from US. I will continue to order from Moonbun. You will not be disappointed. Very great company.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Quality Maternity leggings

I ordered maternity leggings for my daughter. They took some time to arrive, but since I’m in the US and they came from overseas, it was not really a long time, and the tracking was excellent. When they arrived I was concerned that the size was wrong bc the size chart is different. I received a very fast response to my inquiry, and it turns out the size is correct, based on their size chart. My daughter really likes them, and I liked the fact that the waist is adjustable as her belly grows. Excellent quality, reasonable price, very satisfied with the purchase.

January 7, 2021
Unprompted review
Rated 3 out of 5 stars

I ordered black Moonbun "Unique…

I ordered black Moonbun "Unique Maternity Leggings" in black, in two different sizes. Shipping took awhile, I almost forgot I ordered them by the time they arrived! Don't be fooled by the modeled picture. They are not very high rise, in fact they sit well below the belly button. They have a poor cinching mechanism and just fall down your butt. And I have a big booty. The quality of material was so sad, already holes on the crotch/inseam area (they did not arrive this way, but after about a month of use). I have been on the online quest to find good maternity leggings and almost every brand is such a disappointment on quality and durability. The only ones I reach for are my grey Fabletics leggings. Luckily I ordered them months ago BUT good luck getting the size you want at this point in time. They just recently took off the black color from their stock, which I was desperately trying to get my hands on. Then when I decided basically any color available would do since no other brand had matched their comfort/quality, their sizes offered are either XXS or XXXL. Sorry this turned into more of a Fabletics rant, but if you are looking for a good maternity leggings brand they were awesome. Minus, their currently very limited color range/size range and availability.

Edit: Moonbun reached out to me almost immediately after my review. They offered and gave me a full refund and were very interested in remedying the situation. Very prompt customer service which is a plus so I gave them an additional star. Hope this is helpful to others considering their brand.

January 4, 2021
Unprompted review
Moonbun logo

Reply from Moonbun

Dear Julieanna,

Thank you for your message and apologies for any inconvenience we may have caused.
I am very sad to read that your experience with us was not good. We offer a 24/7 email communication support team that I personally run. I have not received any message from you and so I did not know that you received a damaged item.
If that was the case I deeply apologize and I want you to know that we offer a 100% refund option for cases like this. We also offer a resend or store credit. Any option you choose :)
I have actually just fully refunded you for even though we never received images of the item.

As mentioned we had zero idea that you received a damaged package and we would of course take 100% responsibility for this as specified in our policies https://moonbunbaby.com/pages/refund-policy


Thank you, have a lovely rest of the day.

Sara

Rated 4 out of 5 stars

Pleasantly Surprised!

The items were delivered as ordered. It took a little longer to receive than I was expecting. Once I realized the items were shipping from China, I was a little apprehensive due to a few other purchases from China based companies. I was pleasantly surprised. The items look to be good quality and true to size. They are a gift to my daughter, so have not been tried on/worn yet. The shipping did take a little longer, but tracking was updated pretty regularly; just had to be patient.

December 20, 2020
Unprompted review
Rated 3 out of 5 stars

Average quality

Edited, stuff has arrived, disappointed in the quality and finishing but looks like the picture and I'm sure my nephew will get a few wears out of it. Note that it seems these items are made in and come directly from China so this might be what impacts delivery times and probably explains the average quality

December 15, 2020
Unprompted review
Moonbun logo

Reply from Moonbun

Dear Anya,

I hope this email finds you well.
I am sorry if we created any inconvenience. I contacted you via email, text and website platform to confirm that your tracking link was being updated.
The information took 24 hours to update: https://t.17track.net/en?nums=420100189274890249338670622803

Let me know if you have any doubts

Sara

Rated 5 out of 5 stars

They were very helpful from start to finish.

They were very helpful from start to finish. I wanted a specific stroller by a specific time due to us going on holiday and Sarah helped me with my shipping questions. The stroller came to us in Illinois very quickly. The stroller itself is awesome. It’s exactly what I needed for my daughter. I got the brown color and it’s beautiful. It’s more like rose gold. I had some issues which they took care of so so quickly and efficiently.

December 5, 2020
Unprompted review
Rated 4 out of 5 stars

Quality Service

The delivery time and service were both great. The tracking could have been a little more informative but a quick email from me and Moonbun were on it and updated me.
Products I ordered are good quality and look good. Would use them again.

December 4, 2020
Unprompted review
Rated 1 out of 5 stars

UK BUYERS BEWARE

UK BUYERS - AVOID AT ALL COSTS!!!
If I could give less than 1 star I would. I ordered some maternity jeans, leggings and knickers around late October, they only arrived today (3+ weeks later) and it's all completely poor quality crap. I'm a small UK woman (size 10 UK) and pregnant with my second, I carry small. I ordered in size large and both came up tiny on me. The leggings looked like they were made for a child and the jeans that were supposed to be cropped were not only very tight around the top but long and flared at the bottom. I couldn't be more disappointed, absolutely nothing like the pictures. Now I'm probably gunna have to wait 3 weeks to get 70 plus quid back and I still have no jeans that fit me. Thanks for absolutely nothing moonbun!

November 18, 2020
Moonbun logo

Reply from Moonbun

Update: This customer has been fully refunded

Dear Luka,

Thank you for your review and my most sincere apologies for the caused inconvenience.
I am sorry that the size was not correct for you. We take the feedback seriously and we have monthly meetings to ensure we follow the correct measurements and apply the necessary changes if needed.

You wrote us an email upon delivery to which I immediately responded personally. I wrote to you and I quote "I am terribly sorry that you had such a bad experience with us and we are willing to refund your purchase 100% that's for sure. As mentioned before, please share a picture with us of the damaged/faulty items so I can claim that to my colleagues at the warehouse and see where the manufacturing problem may have been." I also offered our return method which consists of sending the items back to your nearest NGO for a full refund. But please consider that before that I specified that your case was eligible for a full refund if the items were faulty. We just needed an image from your end. Which you declined.

Again, I apologize deeply for the inconvenience and I have proven transparency, communication, and loyalty to our terms and conditions. I insist, your case was eligible for a full refund upon we received proof of the faulty items. Up until today, we got no answer from you or any proof that the items were sent back. Your response was with threats and insults to us.
If you refuse to send us any proof or send the items back I am afraid that there is no other way we can help you out. I really hope you can get back to me so we can close this case.

Thank you for your understanding.

Sara

Rated 5 out of 5 stars

Great quality, beautiful clothes

I’m in Southern California for a few days to see my newborn granddaughter and I’m thrilled with the quality of the clothes that arrived. They’re really nice and my son and his wife love them, too. I’m glad I ordered from Moonbunbaby!

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

I buy from this site for presents for…

I buy from this site for presents for my grandniece, she’s an active petit (3 months prem when born) redhead, with attitude to match and loves the clothes I’ve bought from moonbun, the colours are great ,plenty of choice with freedom of movement important when you’re chargingabout in the garden!
No problems with sizing or quality. Delivery a bit slow, but present difficulties with covid to blame for that I expect. Just factor it in!

October 19, 2020
Unprompted review
Rated 1 out of 5 stars

ZERO STARS WE ORDERD The moon bunny…

ZERO STARS WE ORDERD The moon bunny stroller for my brother it’s his first child September 2 2020 I thought that the stroller was so adorable so we just had to have it and I just can’t believe it’s not here yet and my brothers babies gonna be here any day and if she doesn’t have the stroller then she cannot leave the hospital with the baby

October 3, 2020
Unprompted review
Moonbun logo

Reply from Moonbun

Hi Stacy,

Apologies for any inconvenience we may have caused. I reviewed all the October orders for the stroller and saw that they are all delivered correctly. I never found an order under your name and surname.
May I please know if everything is now correct on your end?
You can always contact us 24/7 at the provided customer support's email. I personally respond to each single one of them.

Thank you

Sara

Rated 5 out of 5 stars

A very thankful Customer

I would like to thank you for your outstanding performance in getting my order to me in record time, Thank you.

I received it yesterday and was very surprised that it had arrived so quickly. The last time I ordered something from over seas it took two and a half months. That's the reason I ordered my great grand Daughter birthday gift so early. Her birthday being November 1.

Again thank you

PS: Please give yourselves 5 starsEmojiEmojiEmojiEmojiEmoji

September 22, 2020
Unprompted review
Rated 5 out of 5 stars

I accidentally came across Moonbunbaby…

I accidentally came across Moonbunbaby and I’m so glad I did! I purchased 3 items and saying they are the cutest outfits I’ve ever seen is not even close to describing them. The customer service, caring heart for their customers and correspondence of updates with delivery eta’s is exceptional!! I am more than satisfied. I will definitely purchase from Moonbunbaby again.

September 16, 2020
Unprompted review

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