Very fancy and luxurious looking I love the packaging too
Box was damaged. Rest of the product were amazing!
Reply from Moonkie
Dear Maria,
Thank you for sharing your feedback with us. We are delighted to hear that you found our toy set nice and that they arrived in a timely manner. However, we apologize for learning about the condition of the gift box upon arrival.
Ensuring that our products arrive in perfect condition and customer satisfaction is an important priority for us, and we regret any disappointment caused by the packaging.
Rest assured, our team will promptly escalate this feedback to the appropriate departments for review and resolution.
We are continuously working to improve our packaging to better protect our products during transit and enhance the overall customer experience. We appreciate your valuable feedback, as it helps us identify areas for improvement.
If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact us at info@moonkieshop.com.
Thank you for your understanding and patience. We look forward to the opportunity to make this right for you.