Moon Parking Reviews 33

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Communication was very good. We were telephoned on the way to dropping off the car to check our progress and were met at the agreed location on time. On return we were contacted by Whatsapp prior to a... See more

Rated 5 out of 5 stars

Just used Moon Parking for my recent trip and I'm impressed!. My car was safe and sound upon return. The staff and driver was super friendly, efficient and professional making the whole experie... See more

Rated 5 out of 5 stars

After an awful experience with Purple parking last year at Heathrow, we decided to try Moon parking. What a difference! Communication excellent including Whatsapp photo of arrival lane. They were t... See more

Rated 5 out of 5 stars

Perfect drop off and pick up, exactly when I was there no waiting around. Right next to terminal so very convenient. Professional and nice staff, book through them direct to not pay extra for car park... See more

Company details

  1. Parking Lot

Written by the company

We provide best meet and greet off airport parking service at Heathrow airport. Our main priority is to satisfy our customers and making our customers cars are safe and sound. With over 5 year of expertise and 1,000’s of very happy customers each year, we pride ourselves on being the most professional and reliable Meet & Greet service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication was very good

Communication was very good. We were telephoned on the way to dropping off the car to check our progress and were met at the agreed location on time. On return we were contacted by Whatsapp prior to and very soon after landing and reminded of the exact location of the vehicle for collection, which was ready for us when we emerged from arrivals. The driver was friendly and helpful. We cannot fault the service and will definitely use them again.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Moon Parking offered the best value…

Moon Parking offered the best value parking we could find. We flew out from Heathrow, parking at their designated short stay bay. It was then just a case of meeting their rep in arrivals. Communication was good and we passed over the keys. Their representative contacted us on landing on our return. We stayed in contact through immigration and baggage pick-up. We progressed back to their short stay bay and collected the car from their rep. It was 100% smooth transaction and we will definitely use their services again. 10/10 I can't say any more.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Moon Parking are fab!

Moon Parking are fab! Professional and reliable service. Looked after our car, no waiting around at the terminal. Would use again and recommend!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Super convenient. Drop the car off close at departures and collect at the same spot when your back. Great customer service. Well ran. Highly recommend. Will use again

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very apprehensive because of prior experiences but I booked this with cleaning option based on comments from friends.
I must say, 5 star service. I was caught with Heathrow being closed.. no problem we communicated via WhatsApp and vehicle was where it should be at the appointed time. NO EXTRA CHARGES for the 2 days delayed collection.
I highly recommend this outfit

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good value for money and a good service.

We always use Moon Parking when we depart from Heathrow Airport. They have never failed to let us down. Value for money, good communication and service. I would definitely use again and highly recommend. Thank you

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Used Moon Parking for a one month stay at Heathrow. The service was exceptional with communication, drop off and pick up all exceeding any other Meet and Greet Service. With the benefit of in car cameras I was able to see that the car was safely parked in a well lit area not far from the airport. Will certainly use the service again.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Strongly Recommended

I've used the meet and greet service three times in the past year. It's been flawless and considerably cheaper than most other parking options. Plus the customer service is excellent, highly recommended X

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Sincerely thank you to Taz

Excellent service was provided to my dad, taz was very helpful and supportive all throughout from beginning to end of service! , definitely will be using their service again!!

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely happy customer

Extremely happy customer. Quite value for money too. Used the service of Moon parking at Heathrow airport. I had done a meet and greet service and I must say the extra £10 was worth it. Dropping off to picking up the car was extremely easy and the guys are very good at coordinating. It was my first time using moon parking and i will be using their service going forward too. Hope the prices are kept competitive too which is key.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service…



Just used Moon Parking for my recent trip and I'm impressed!. My car was safe and sound upon return. The staff and driver was super friendly, efficient and professional making the whole experience stress-free. Great rates too! I'll definitely use them again for my next flight.​​​​​​​​​​​​​​​​

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Moon parking provided an excellent…

Moon parking provided an excellent service. They were so organised and easy to coordinate, communication was brilliant and very responsive. Felt very safe and it was good value for money unlike some of the other providers. I highly recommend this meet & greet service and this was one of the best! that I have used.

Thank you to Taz, sincerely from the bottom of my heart for always checking on my progress through customs and reminders of what to do and where to go from to the very beginning to the end of the service. I'm really pleased with this service, I would definitely use it again in the future!

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company

100% recommend this parking company. Great value and staff are fantastic. We paid for the meet and greet at Heathrow Airport but we stayed overnight in a hotel close to the airport and asked if our car could be collected from there. Nothing was to much trouble and when we landed upon our return my car was waiting for us when we collected our luggage.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

This is the first time

This is the first time , I used the service and it is excellent from dropping to receiving the car. The process what is said as implemented perfectly. Going to use it again

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Used Moon Parking twice and won’t use…

Used Moon Parking twice and won’t use anyone else now. So organised and easy to coordinate, communication is brilliant and driver turned up within 5 minutes of arrival to airport for departure. Really helped with the stress of travelling.

August 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and value for money

Excellent service and value for money. Prompt communication and very responsive. Felt very assured and safe unlike some of the other providers. Everything was in time with literally zero wait times. One of the best meet & greet services I have used & very happy to recommend to others.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous - what more can I say!

After an awful experience with Purple parking last year at Heathrow, we decided to try Moon parking. What a difference! Communication excellent including Whatsapp photo of arrival lane. They were there to greet us and take the car. We asked if the car could be valeted and yes on our return it arrived looking brand new! Not bad for £30. So a big thumbs up from us and thank you, we will definitely be using your company again.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service: efficient, polite, always connected on WhatsApp, sends useful reminders. Highly recommended.

August 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look