The box was badly damaged
Quality: 3
Value for money: 4
Sold by Moonpig.com
The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
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Product details
Product Specification:
x1 Black & Gold 16th Birthday Balloons
Additional Information:
x1 18" Black & Gold 16th Birthday Foil Balloon
Weight: 23kg
Dimensions: 192 x 138 x 4cm
3 years +
Adult Supervision is recommended with children under 5 years.
Do not release near power lines Avoid exposure to heat.
All reviews
Delivered to wrong address
Quality: 1
Value for money: 1
Reply from Moonpig.com
We’re sorry about the error in the delivery address. We know how important it is for your order to arrive at the right place. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
expected it to be inflated considering the postage cost
Quality: 4
Value for money: 3
Didnt arrive, still waiting to be contacted about a refund.
Quality: 1
Value for money: 1
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Fantastic!
Quality: 5
Value for money: 5
Perfect for my son to add to his presents
Quality: 5
Value for money: 5
Did the job for a 16th birthday
Quality: 5
Value for money: 4
Grandson was pleased with his balloon
Quality: 4
Value for money: 3
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Nice balloon
Quality: 5
Value for money: 5
Balloon was nearly deflated hardly any helium
Quality: 2
Value for money: 2
Reply from Moonpig.com
We're very sorry your product arrived damaged. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
The box the balloon came in was badly damaged.
Quality: 1
Value for money: 3
Reply from Moonpig.com
We’re sorry to hear the packaging of your order wasn’t up to scratch. We want every delivery to arrive in perfect condition. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Loved the balloon 🎈
Quality: 5
Value for money: 5
Reply from Moonpig.com
Thanks a ton for your kind review! We're so happy to hear that you enjoyed your time with us. We can't wait to see you again! 🎉
I don’t know I never saw it as it was sent to recipient’ was the balloon blown up
Quality: 3
Thank just perfect
Quality: 5
Value for money: 5
Just like the picture. Arrived promptly and very good quality
Quality: 5
Value for money: 5
Reply from Moonpig.com
We're so glad to hear that you had a fantastic experience! Your positive feedback is much appreciated. Thanks for your support and we look forward to seeing you again!
I ordered a 16th balloon and they delivered a18th balloon. What a disappointment. And there’s no way of emailing them. I’m in Australia and I am not going to call them am I. Terrible customer service. Never using them again.
Quality: 1
Value for money: 1
Reply from Moonpig.com
We’re sorry our customer service didn’t meet your expectations. Providing great service is really important to us. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Terrible came deflated and was 12 pounds
Quality: 1
Value for money: 1
Reply from Moonpig.com
We're very sorry your product arrived damaged. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Super product
Quality: 5
Value for money: 5
Sent this to my twin Granddaughter’s and they loved it
Quality: 5
Value for money: 5
Reply from Moonpig.com
We're over the moon to hear you had a fantastic experience! Thank you for your positive feedback. We appreciate your support and hope to impress you again!
Would have been a lovely balloon if it had arrived inflated but it was already soft by the time I opened it the day after delivery. Very disappointed
Quality: 1
Value for money: 2
Reply from Moonpig.com
We're very sorry your product arrived damaged. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!