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The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
This is the first time I've been disappointed with Moonpig, the card arrived open, and unsecured.
Reply from Moonpig.com
We’re sorry to hear the packaging of your order wasn’t up to scratch. We want every delivery to arrive in perfect condition. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
I haven't seen but my mum seems very happy with it.
I will tell you when it arrives. My 91 year old mother has not received the Birthday card I ordered and sent through you. Im so disappointed. Having ordered cards and presents from moonpig for several family members this is the first time I have had to write a poor review. I would like to send my humblest apologies. After nearly turning my mothers house upside down in a desperate search for the birthday card I had sent via moonpig, I found it! She had put it "safely to one side" but because of her dementia she had no recollection of receiving it. Once again I apologise for not searching more thoroughly
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Lovely card
Very easy and arrived on time so impressed
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Realy great 👍
Reply from Moonpig.com
We're so glad to hear that you had a fantastic experience! Your positive feedback is much appreciated. Thanks for your support and we look forward to seeing you again!
Very good quality and arrived on time
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Card never turned up very disappointed. Went to complain on the app and it won’t let me
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Good picture.
Card was lovely - had a photo printed on the inside. Great service and quality.
Reply from Moonpig.com
We're so glad to hear that you had a fantastic experience! Your positive feedback is much appreciated. Thanks for your support and we look forward to seeing you again!
I'd love to rate this, but it never turned up! Yeah, my 93 year old Mum didn't get her birthday card! It could be the fault of Royal Mail, but who knows? It's the first time in many years of using Moonpig that this has happened to me, but £7+ for nothing is NOT value for money! 😡
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
I asked for extra envelope in post it did not arrive with my card the gold wording on the card is faded on one side sadly not the best quality
Arrived on time chosen and recipient s very happy
Reply from Moonpig.com
We're so glad to hear that you had a fantastic experience! Your positive feedback is much appreciated. Thanks for your support and we look forward to seeing you again!
Not Mum's birthday til 13th February. Won't see tge card as we live 300 miles apart.
Pretty picture my mum loved it and it arrived fast
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Good quality
Unfortunately you are let down, and so were we, by the delivery service. Stated as Mon-Tue, arrived Thu - after the birthday date.
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Lovely card delivered on time.
Card was lovely
Reply from Moonpig.com
Thanks for the lovely review! We’re so glad you enjoyed our service. Your satisfaction is our goal, and we’re happy to have hit the mark. Thanks for choosing us, and we hope to serve you again soon!
Lovely card and great quality
Reply from Moonpig.com
Thanks for the lovely review! We’re so glad you enjoyed our service. Your satisfaction is our goal, and we’re happy to have hit the mark. Thanks for choosing us, and we hope to serve you again soon!
