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The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
First time in a long time the card has arrived first time ! So this time was good
Reply from Moonpig.com
We're so glad to hear that you had a fantastic experience! Your positive feedback is much appreciated. Thanks for your support and we look forward to seeing you again!
Great card and good quality
The card went down very well and arrived promptly.
The card itself was very good quality and it was delivered on-time. The price was also very reasonable. I will certainly be using their services again in the future.
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
It never arrived
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Late , last time I use this company
Reply from Moonpig.com
We're really sorry your order was late. We know how important it is for things to arrive on time, especially for special occasions. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Would have 5 stars but the discount from my membership was not applied. Loved the card Delivery prompt Was everything I designed it to be. Great for personal unique cards
On time, great quality! Went down a storm!!
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
I ordered this card weeks before Mother's Day, but it has still not been received by the recipient. I'm very disappointed.
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Amazing got there in plenty of time for Mother’s Day
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Excellent product, service and price .
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Loved the retro look and it was easy to customise and make it unique
i think it looks terrific my mum will love it
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Arrived late two days after her birthday
Reply from Moonpig.com
We're really sorry your order was late. We know how important it is for things to arrive on time, especially for special occasions. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Disappointed. Asked and paid for delivery 06/12/25 and had message today saying due for delivery 07/12/25.
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
This card never arrived. This is the second time this has happened in as many orders- the first time left my eldery father without a Father's Day card for a week, disappointed and thinking i had forgotten, and this time my elderly mother who receives little post from anyone else. This is unacceptable and makes an already expensive card option seem pointless. After a number of years of using Moonpig successfully i don't know what has happened this year, but there's not much i can do to undo the upset this has caused my parents.
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Great card shame about no envelope for the second time
Reply from Moonpig.com
We're terribly sorry about the missing envelopes for your cards. If you would like the card to be resent please reach out to us at help@moonpig.com with 'Trust Pilot' in the subject line, so we can fix this issue promptly for you!
Prompt delivery, great quality as always
Cards in general have got expensive so this is good for the money but other brands are cheaper
The card is lovely and as siesta process was very smooth and delivered quickly.
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
