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The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
You didn’t provide an envelope as requested
Reply from Moonpig.com
We're terribly sorry about the missing envelopes for your cards. If you would like the card to be resent please reach out to us at help@moonpig.com with 'Trust Pilot' in the subject line, so we can fix this issue promptly for you!
Lovely 🎄🤶
Can’t rate this card as IT HAS NOT COME! Ordered two cards, just rated the other one. As I said in that review your cards are always brilliant, but Royal Mail are always letting you down and they are getting worse!!!!!!!! I ordered way in advance, but no confidence they will get there on time!!!!!!
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Arrived perfect condition and on time.
Never got the card
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Good quality but expensive
Asking to rate when the cards should not of been delivered yet??? I am now worried that they have received too early!!! How can I rate cards that hopefully haven’t NOT BEEN DELIVERED YET???? Something that should take the worry out of sending birthday and Christmas cards. Is now on my mind constantly…. Very unhappy customer and very poor service from Moonpig???
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
